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information technology

3 months ago

Markham, Ontario, Canada Roca Networks Inc. Full time
Education
  • Bachelor's degree
Work setting
  • Help desk
  • Consulting firm
Tasks
  • Respond to users facing computer difficulties
  • Consult user guides and technical manuals to find solutions
  • Provide guidance and training to users for identified issues
  • Maintain a log of problems and solutions for technical support team
  • Participate in software redesign
  • Offer support for business systems and networks
  • Set up equipment for employees
  • Deliver customer service
Computer and technology knowledge
  • Networking software
  • Networking hardware
  • Networking security
  • Extranet
  • Intranet
  • Internet
  • Desktop applications
  • Information management system
Transportation/travel information
  • Own transportation
Work conditions and physical capabilities
  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Attention to detail
  • Sitting
Personal suitability
  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Time management
Screening questions
  • Are you legally eligible to work in Canada?
  • Are you open to relocating for this role?
  • Do you have relevant work experience?
  • What is your current level of education?
Experience
  • 2 to 3 years of experience
  • Employment type: Permanent
  • Working language: English
  • Hours per week: 30 to 35 hours