Field Service Representative

7 days ago

Montreal, Quebec, Canada Engel Machinery Full time
ENGEL embodies a spirit of innovation, built on decades of experience.

Do you have what it takes to spur game-changing innovation, generate creative solutions and add world-class value to our customers? ENGEL Machinery North America has a job opportunity for a Service Technician in our Service Department.

This job is based in Montreal, Quebec, so we can support our customers in this region.

ENGEL provides excellent benefits including health, dental and vision insurance all upon first day of hire (no waiting period and very robust coverage at an affordable price), 401k with match, over 3 weeks' PTO, personal time off, employer paid life insurance, long and short term disability, and an employee-centric environment.

Field Service Technicians have extended benefits beyond those including a comprehensive vehicle program (monthly stipend + mileage reimbursement), $75 per diem, tool reimbursement, cell phone, laptop, and only occasional voluntary travel on weekends

The Service Technician performs work remotely at customer sites; installing and servicing equipment while also providing customer training and support, as necessary.

Troubleshoots and repairs injection molding machines and robots, including conducting tests and inspections on all mechanical, hydraulic, pneumatic, electrical, and electronic or software components including calibrations to optimize performance.

Performs software and hardware installations.

  • Instructs other Service Technicians and/or customer operators on the maintenance and safe operations of injection molding systems.
  • Communicates on an ongoing basis with Central Service/Manufacturing/Parts Center to obtain answers to problems encountered in the field.
  • Provides written reports on a regular basis to the Service Manager.

Educational/Training Requirement:

  • Associate's or Bachelor's degree preferred
5+ Years in Injection Molding troubleshooting or processing or prior experience as a Field Service Injection Molding Technician/Service Engineer
Knowledge of blueprints and schematics to troubleshoot electrical/electronic, hydraulic, and mechanical systems

  • Experience with injection molding machines, well rounded skill set in electrical, mechanical, hydraulic, computer and able to provide basic training for customers and employees
  • Excellent communication and interpersonal skills and strong customer service orientation
  • Able to work independently with minimal back office (engineering, spare parts, phone/technical support)

This is because as a family-run company, we rely on long-standing relationships and aim to live up to our own exacting standards of expertise and experience in all fields of plastics processing .

Our competitive edge has come from generating added value for customers worldwide.
ENGEL attaches great importance to flexibility, innovation and self-responsibility of all of its employees and business units.

ENGEL offers a competitive total compensation package to eligible employees, including:

health, dental, LTD and life insurance, 401k with match, contribution to HSA, Dependent and Health FSA, vacation pay and holiday pay.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protective veteran status or any other category protected by state or local laws.

ABOUT THIS COMPANY ENGEL is a global leader in the manufacture of plastics processing machines.

Today, the ENGEL Group offers a full range of technology modules for plastics processing as a single source supplier:
Injection molding machines for thermoplastics and elastomers, and automation.

36 billion euros worldwide, with 5,900 employees across nine production plants in Europe, North America and Asia (China and Korea), and subsidiaries and representatives in more than 85 countries.

ENGEL offers its customers the excellent global support they need to compete and succeed with new technologies and leading-edge production systems.

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