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Field Services Technician

3 months ago

Montreal, Quebec, Canada Enersys Delaware Inc. Full time $51,200 - $64,000
EnerSys is the global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia.

We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems.

With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.

Paid Holidays

  • Medical, vision and dental
  • Life Insurance, longterm disability and a salary continuance plan
  • Compensation may vary based on applicant's work experience, education level, skill set, and/or location.

The Field Service Representative plans and coordinates activities concerned with installing equipment, investigating and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties by performing the following duties.

Travels to customer sites to evaluate, diagnose, and repair customer's equipment including install, repair, and perform preventative maintenance to customer's equipment to include flooded and sealed batteries, chargers and DC power distribution equipment (cable trays, battery racks and power cables)

  • Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers
  • Performs Preventative Maintenance inspections of customers batteries, chargers, battery handling equipment, and battery changing/charging area and records data
  • Building batteries when required in shop
  • Fills cells with acid solution and determines specific gravity of solution when required in shop.
  • Waters, washes, cleans, and neutralizes customers' batteries at customers' location
  • Installs new or modified equipment at customers' facility to ensure full functionality according to specifications
  • Coordinates problem resolution with technical support, customer service, sales, and other personnel to expedite repairs
  • Provides on site technical assistance to help troubleshoot and repair equipment
  • Maintains records of performance reports
  • Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer
  • Occasionally download battery and charger data via a monitoring device and use the information to repair or correct battery/charger problems in accordance with the customer's operation
  • Maintains a safe, orderly and clean working environment
  • Clean warehouse in service area at the end of the day when required in shop
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
or equivalent combination of technical education and industry experience.

Language Skills:

  • Read and write, analyzes, and interprets general business periodicals, professional journals, technical procedures, and governmental regulations.
  • Define problems, collect data, establish facts and draw valid conclusions which lead to proper customer solutions.
  • Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Certificates, Licenses, Registrations:

  • Service Representative Training Course within 6 to 12 months.
  • Must complete forklift training.
Must have a valid driver's license and a safe driving record.

  • Overnight travel will be necessary for training opportunities, company meetings, customer service calls and other circumstances as dictated by the supervisor.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is frequently exposed to fumes or airborne particles, toxic or caustic chemicals, and risk of electrical shock.

Must be able and willing to do overnight travel

  • Must be able and willing to operate a forklift.
  • Certain vehicles may also require a specific drivers license and have additional driving requirements.
  • Anything heavier will be done with the assistance of a mechanical device or with the assistance of another employee.
  • Must be able and willing to work overtime.
  • Must be able and willing to work varying schedules which may include nights, weekends, and public holidays.
  • Risk of electrical shock.
  • Periodic blood tests are required to measure the level of lead.
Precautions are taken by the company/employee to reduce the risk of exposure and help ensure everyones safety.

  • This position requires working in a plant/warehouse environment.
EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. EEO/Minority/Female/Vets/Disabled
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