Field Service Technician

1 week ago


Montreal, Quebec, Canada Vortex Aquatic Structures International Full time

The Field Service Technician works with our distributors and their contractors as well as with the end-users to support overall installation, facility start-up & shutdown training as well as to do general troubleshooting both on and off site.


Responsibilities:

Technical support in the field

  • Travel to project sites throughout the world as Vortex site representative for project commissioning, repairs and installation supervision.
  • Run full inspections of the installation before being put in operation;
  • Commission and put into operation water system.
  • Provide comprehensive training on initial startup and shut down of installations to facility operators;
  • Obtain client signoff on completed projects;
  • Provide feedback and possible solutions to the product development team on frequently observed issues;
  • Communicate with remote technical support team for spare/additional parts required.
  • Trouble shoot and on site repairs of water system, including but not limited to programming of controllers, piping repairs and pump replacements.
  • Trouble shoot and on site repairs of water play structures and products.
  • Provide direction to installers and clients regarding maintenance of Vortex products
  • Possibility of travel between 25% and 70%
  • Log call in the ERP system;
  • Determine if a site visit is required;
  • Keep track of the requests of the group in the department and discuss possible solutions.

Other

  • Participate in providing certified installer training including development of material, scheduling and facilitation of sessions;
  • Participate in the continuous improvement of internal processes.
  • Participate in the development of user guides.
  • Work in the plant assisting assembly, and other departments during slow season.

Skills and Competencies:

  • Good general construction knowledge with a focus on plumbing, concrete and electrical;
  • Ability to read technical drawings (mechanical, electrical, civil, and installation)
  • Ability to interact with contractors and clients;
  • Ability to train others on technical aspects;
  • Strong communication skills;
  • Project management skills;
  • Ability to manage time and priorities;
  • Strong problem solving abilities;
  • Ability to work in the context of varying business cultures;
  • Welldeveloped interpersonal skills;
  • Positive attitude and team oriented;
  • Fluent English and French spoken and written.
  • Must have a current / valid Canadian Passport, valid drivers license and ability to travel outside of Canada.

Experience and Training:

  • Diploma in Electromechanics is considered an Asset


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