Bilingual Consumer Resource Center Specialist

1 week ago

Ottawa, Ontario, Canada Reckitt Benckiser Full time

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.

Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

Bilingual Consumer Resource Specialist - About the role

This position is FULLY REMOTE - must adhere to hours of 9 am - 5 pm Eastern Standard.

Required to be bilingual in French and English

Renewable One Year Contract position.

The role involves building and maintaining loyal and sustainable relationships with Enfamil's consumers via Facebook, Instagram (other social platforms), Chat, Email, Online Store and Phone. Flexibility to adopt to different usage of technology tools and change in processes required. Handling consumer questions and complaints with professionalism and integrity as well as promoting continuous learning and collaboration within the CRC team is a large part of this role.

Our Call Centers are open Monday through Friday between 9:00am - 5:00pm with occasional overtime required. You'll have standard hours to help manage that work/life balance - no shift work here

Your responsibilities

  • Identify, analyze and take appropriate action to respond and resolve consumer questions to ensure top-notch consumer experiences.
  • Probe consumers to identify opportunities to market other Reckitt products and to understand consumer behaviors.
  • Track detailed consumer information in our data systems to leverage CRC knowledge across organization.
  • Respect Reckitt policies, procedures and brand strategies.
The experience we're looking for
  • You're Bilingual (English/French) and have strong communication skills, both oral and written, in both official languages.
  • You have 2-3 years of call center or customer service experience.
  • You have undeniable drive, enthusiasm, and energy.
  • You're always putting people and consumers first and have a passion for providing the best customer service.
  • You're adaptable. You thrive in fast-paced and ever-changing environments.
  • You're tech savvy. We use several programs and we're always looking at the next innovative technology that will help us better serve our consumers.
  • Post-Secondary Education is must. Bonus points for a degree in nursing, dietetics or nutrition.
Information

You'll succeed because...

You'll join our Marketing team in maximizing the value and impact of our world-famous brands. Going beyond delivery, they innovate and educate to help the nation take control of its own health. They treat our brands like they own them. And their quick thinking is one of the main reasons why we lead so many markets.

Why Reckitt?

You'll love it because...

'll get to make an impact like never before. The products you help us get out there will make people's lives better. Our iconic brands will provide an incredible platform for you. And our dynamic culture will help bring the very best out of you, every day.

We are an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Reckitt Canada will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform the Talent Acquisition team of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.

We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.

All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.
#J-18808-Ljbffr

  • Bilingual Consumer Resource Center Specialist

    1 week ago

    Ottawa, Ontario, Canada Reckitt Full time

    Home to the world's best loved and trusted hygiene, health, and nutrition brands.Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a...

  • Bilingual Consumer Resource Center Specialist

    1 week ago

    Ottawa, Ontario, Canada Reckitt Benckiser LLC Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: We are Reckitt Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join...

  • Bilingual Recruitment Specialist

    1 week ago

    Ottawa, Ontario, Canada Bank of Canada Full time

    Bilingual Recruitment SpecialistTake a central roleThe Bank of Canada has a vision to be "a leading central bank—dynamic, engaged and trusted—committed to a better Canada." No other employer in the country offers you the unique opportunity to work at the very center of Canada's economy, in a diverse and inclusive organization with significant impact on...

  • Resource Specialist

    1 week ago

    Ottawa, Ontario, Canada CBCRadio-Canada Full time

    Position Title:Resource Specialist (French Services) (On Site)Status of Employment:PermanentPosition Language Requirement:FrenchLanguage Skills:French (Reading - B - Intermediate), French (Speaking - B - Intermediate), French (Writing - B - Intermediate)Work at CBC/Radio-CanadaAt CBC/Radio-Canada, we create content that informs, entertains and connects...

  • Record Center Specialist-ca

    1 week ago

    Ottawa, Ontario, Canada Access Full time

    Your Daily ResponsibilitiesAs a Record Center Specialist, you are responsible for maintaining and processing physical assets stored in the records center. You will prepare all materials, tapes and boxes full of confidential documents to be delivered. You will assist the Transportation Specialists in loading and unloading the company vehicles. You will...

  • Resource Specialist

    3 weeks ago

    Ottawa, Ontario, Canada Canadian Broadcasting Corporation Full time

    Position Title: Resource Specialist (On Site) (French Services)Status of Employment:PermanentPosition Language Requirement:English, FrenchLanguage Skills:English (Reading), English (Speaking), English (Writing), French (First Official Language), French (Reading), French (Speaking), French (Writing)Work at CBC/Radio-CanadaAt CBC/Radio-Canada, we create...

  • Resource Specialist

    2 months ago

    Ottawa, Ontario, Canada Canadian Broadcasting Corporation Full time

    Position Title: Resource Specialist (On Site) (French Services)Status of Employment:PermanentPosition Language Requirement:English, FrenchLanguage Skills:English (Reading), English (Speaking), English (Writing), French (First Official Language), French (Reading), French (Speaking), French (Writing)Work at CBC/Radio-CanadaAt CBC/Radio-Canada, we create...

  • Bilingual Specialist, Policy Analysis

    1 week ago

    Ottawa, Ontario, Canada Adecco Canada Full time

    Adecco is currently recruiting for anE-commerce Fulfillment Specialist ( bilingual) for a full-time permanent role with our client based out of Ottawa, Ontario. The E-commerce Fulfillment Specialist ( bilingual) will have the following responsibilities: Follow the daily operations procedures (accounts, orders processing, shipping, competitors pricing...

  • Bilingual Team Manager – Community Support Services

    1 week ago

    Ottawa, Ontario, Canada Western Ottawa Community Resource Centre Full time

    This website is not optimized for Internet Explorer. Bilingual Team Manager – Community Support Services EMPLOYER: Western Ottawa Community Resource Centre JOB DESCRIPTION: SCOPE OF POSITION The Team Manager of Community Support Services (CSS) program is responsible and accountable for the coordination and implementation of programs that support older...

  • Bilingual Payroll Specialist

    1 week ago

    Ottawa, Ontario, Canada Giant Tiger Full time

    Compensation Grade:Grade 3Recognized as an Employer of Choice, Giant Tiger's retail stores provide dynamic work environments with many opportunities for a fulfilling career. We are a Canadian owned and operated retailer (and proud of it), with a strong commitment to the community, and over 60 years of success. If you are looking for a challenging and...

  • Bilingual Collections Specialist

    1 week ago

    Ottawa, Ontario, Canada Canada Mortgage and Housing Corporation Full time

    Permanent Full Time Office Location: Ottawa (ON); Halifax (NS); Montreal (QC); Language Designation: Bilingual Language Skill Levels (Read/Write/Speak): CBC We lean in with courage, band together as a community and try new things to make a lasting impact on housing from coast to coast to coast.Here's what you get when you're a permanent employee: ~Annual...

  • Bilingual Human Resources Advisor

    1 week ago

    Ottawa, Ontario, Canada Giant Tiger Full time

    Job Description : Giant Tiger is looking for a fully Bilingual Human Resources Advisor to support a section of our Quebec and Ontario stores This is a hybrid role that requires travel to our stores, so the ideal candidate would be located in or near Quebec or Ottawa. When not traveling to our stores, the Bilingual HR Advisor will follow Giant Tiger's Work...

  • Bilingual Helpdesk Specialist

    1 week ago

    Ottawa, Ontario, Canada TRM technologies Inc. Full time

    Role And ResponsibilitiesOur Federal Government client requires a Bilingual HELPDESK SPECIALIST (Level 2)They Will Be Responsible ToPerform other related duties incidental to the workLogging and tracking requests for assistance. Monitor facets of the rolled out LIVESCAN System;Assist in training personnel providing backup coverage;Conduct periodic user...

  • Bilingual Call Center Representative

    1 week ago

    Ottawa, Ontario, Canada Reliable Parts Full time

    ABOUT RELIABLE PARTSWe are a leading distributor of appliance parts in the US and Canadian markets. With over 60 branch locations and 8 distribution centers, we provide service to customers in multiple sectors, including extended warranty, national accounts, multi-housing, government, e-commerce, and retail spaces. We pride ourselves on the exceptional...

  • Bilingual Customer Relations Specialist

    1 week ago

    Ottawa, Ontario, Canada Randstad Full time

    We are looking to hire the right person to join an amazing team as a full time Bilingual Customer Relations Specialist. As a Bilingual Customer Relations Specialist you will be responsible for providing courteous, accurate and timely responses to incoming inquiries. Are you passionate about helping people? Do you like to problem solve and be creative with...

  • Bilingual Reimbursement Specialist

    1 week ago

    Ottawa, Ontario, Canada Alio Health Full time

    Job Title: Reimbursement SpecialistDate: May, 10, 2022Location:Ottawa, ON**Remote: YesBusiness Unit: HealthDepartment:Pharma Patient Solutions**The Reimbursement Support Specialist (RSS) works directly with patients to secure private or public insurance reimbursement for identified company brands. The RSS represents patients with private or public insurers...

  • Bilingual Specialist, Total Rewards

    1 week ago

    Ottawa, Ontario, Canada CMHC Full time

    Job Requisition ID: 10192 Position Status: Permanent Full Time Position Type: Hybrid Office Location: Ottawa (ON); Calgary (AB); Halifax (NS); Montreal (QC); Toronto (ON); Vancouver (BC) Travel Requirement: Travel not required Language Designation: Bilingual Language Skill Levels (Read/Write/Speak): CBC Salary: Our salaries generally...

  • Bilingual Customer Relations Specialist

    1 week ago

    Ottawa, Ontario, Canada Randstad Full time

    We are looking to hire the right person to join an amazing team as a full time Bilingual Customer Relations Specialist. As a Bilingual Customer Relations Specialist you will be responsible for providing courteous, accurate and timely responses to incoming inquiries. Are you passionate about helping people? Do you like to problem solve and be creative with...

  • Bilingual Communications Specialist

    1 week ago

    Ottawa, Ontario, Canada Canadian Bar Association Full time

    Position SummaryThe Bilingual Communications Specialist reports to the Manager of Media Relations and Public Affairs and works with internal stakeholders to create member and corporate communications. This role involves supporting public and media relations functions and creating presentations, social media posts, newsletters, official correspondence, and...

  • Bilingual Virtual Technical Support Specialist

    1 week ago

    Ottawa, Ontario, Canada Xplore Inc. Full time

    Position Overview:Xplore is now hiring Bilingual Virtual Technical Support Specialist in the Ottawa, ON area to fully train and work all from the comfort of your own homeWe are looking for self-disciplined and innovative individuals with exceptional customer service skills who are looking for the opportunity to leverage these competencies. You will be...