IT Lead

1 week ago

Vancouver, British Columbia, Canada Fast + Epp Full time
We are hiring for an
IT Lead based out of our Vancouver office. This role is responsible for ensuring uptime, integrity, and security of Fast + Epp IT systems and software.

This role plans, implements, and maintains the company IT infrastructure, including servers, systems, networks, and software - you would additionally play a key role in managing user access controls, data backups, and disaster recovery procedures to safeguard critical data and support business continuity efforts.

The IT Lead is responsible for proactive monitoring, troubleshooting, and optimizing IT resources to ensure a reliable and efficient IT environment.

If you are looking for a new challenge and for a role with a lot of growth and opportunity, this would be an ideal opportunity

At Fast + Epp, our core purpose is to advance structural design and propel architectural imagination.

We strive to manifest this core purpose in the designs we produce, the community we have created in our company culture, and the professional development we provide for our staff and their careers.

We're looking for people who approach problems with a sense of curiosity and are not afraid to ask, "Is there a better way to do this?" We want people who will bring diverse experiences and viewpoints to our team, those who love to collaborate with others and understand they have something to learn from everyone they meet.

We're searching for individuals who are honest, reliable, and good listeners.

If you work with us, we want you to stretch your limits while still ensuring you maintain healthy habits, relationships, and other interests.

If this sounds like the career path for you, we encourage you to apply

Day-to-Day Duties:

  • Perform regular maintenance tasks to ensure reliable, secure and efficient operation of systems and networks
  • Recommend, develop, plan, manage, implement, and fully document information security projects and processes
  • Monitor systems and networks for alerts, taking action to resolve and/or escalate
  • Deploy, configure and manage software via Microsoft InTune
  • Implement, upgrade and decommission infrastructure components
  • Manage and complete technical projects
  • Manage help desk and work on complex tickets
  • Provide guidance and technical expertise to team members
  • Work with vendors to resolve escalated and highpriority support issues
  • Coordinate technical support visits across all offices
  • Ensure proper technical documentation is inplace and up to date
  • Participate in the employee onboarding process by setting up new users and ensuring they have appropriate access to the needed hardware and software and facilitating an IT orientation session with new employees. Managing the IT components of employee offboarding
  • Manage technical vendor relationship and vendor escalations
  • Hardware and software asset management
  • Evaluate and recommend hardware and software purchases
  • Assist Director of Operations with setting and managing the IT budget; and leading the annual computer refresh program
  • Work with all departments to understand their technology and software needs and expectations.
  • Design and maintain software roadmap

What you bring to the table:

  • 4+ years experience as an IT Administrator, IT Coordinator, Systems Administrator or similar role
  • Technology degree or diploma or equivalent experience
  • Experience supporting Microsoft environments including Active Directory, O365, Azure (Intune deployments), Teams and Exchange. SharePoint experience is an asset
  • Solid understanding of infrastructure architecture, networking, virtualization, identity, security and storage
  • Good understanding of network components switches, routers, firewalls, VPN tunnels and configuration of end user devices and wireless access points
  • Experience with mentoring IT Tier 1/2 team members would be an asset
  • Experience with procurement of physical hardware and developing vendor relationships would be an asset
  • Exceptional communication skills with ability to transform technical concepts and processes into clear, concise, straightforward language for nontechnical people
  • Capacity for regular multitasking with the ability to set priorities effectively
  • Ability to maintain composure during high volume situation
  • Experience assessing technology needs and making technology recommendations

Why work for Fast + Epp?
At Fast + Epp, we strive to be more than a stereotypical engineering company. We are also a collection of musicians, volunteers, amateur athletes, artists, parents and community members.

We build our workplace culture through frequent socials, in-house soccer and softball teams, relay triathlon teams, weekly group hiking nights, and informal pub nights, to name a few.

Our work days are flexible and fit with our lives outside of the office. As we continue to grow, we are committed to preserving our "design studio" atmosphere by encouraging our staff to be creative and forward thinking in all that they d

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