![Ontario Energy Board](https://media.trabajo.org/img/noimg.jpg)
Bilingual Customer Service Public Information
1 week ago
Overview:
We are seeking an collaborative individual to join our team as a Bilingual Public Information Officer in the Public Information department.
In this role, you will be responsible for addressing enquiries and complaints from members of the public regarding the Ontario energy sector and OEB regulated entities and the ability to resolve issues with an investigative mindset.
We are compelled by our desire to become a globally recognized top tier regulatory agency. We are passionate about the environment and motivated by our want to enable innovation within the energy sector.We are committed to the economic and social development of Ontario and work every single day to deliver public value to Ontarians.
We are a diverse, driven, transparent and thoughtful team, and are accountable to each other, the sector, and customers we serve.
We are theONTARIO ENERGY BOARD (OEB).
Responsibilities:
- First point of contact for all enquiries and complaints, from members of the public regarding the Ontario energy sector and the regulation of entities licensed by the OEB within the established timelines
- Gathers and analyses complaints, inquiry trends and sourced data to resolve disputes between consumers and regulated entities
- Assists in the determination of whether regulated entities are following the governing legislation
- Assesses the nature of the enquiry/complaint/correspondence and uses appropriate questions to ensure understanding of the issue
- Seeks guidance or searches for additional information to respond to enquiries when appropriate
- Submits complaints to regulated entities for response
- Reviews with consumers the regulated entities responses to complaints and works towards a resolution with both parties
- Ensures all interactions with consumers and regulated entities are recorded in CRM database
- Provides coverage for reception duties
Qualifications:
- College or University Degree in related field or relevant work experience
- Fluent bilingualism in Canadian French and English is required
- Fluency in other languages is an asset
- 13 years working in a client service call center environment, providing services to the public either on the telephone, written correspondence and/or in person
- Demonstrated experience explaining and sharing information, responding to requests and enquires and resolving customer complaints and problems
- Highly proficient with Microsoft Office Applications (Excel, Word and Outlook)
- Experience with CRM is required
- Demonstrated analytical skills and investigative mindset to explore issues from all angles
- Experience in gathering information and providing solutions
- Demonstrated experience in resolving issues by utilizing investigative practices
- Demonstrated time management and organizational skills with the ability to manage multiple priorities simultaneously
- Ability to respond quickly, and within the established time frame, to consumers in a highvolume call center in a courteous and knowledgeable manner
-
Customer Service Representative
1 week ago
Toronto, Ontario, Canada Ministry of Public and Business Service Delivery Full timeDo you have excellent customer service, organizational and administrative skills? Are you looking for an opportunity to provide quality service to the public and the Archives of Ontario? If so, then consider joining our team as a Customer Service Representative.OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism: We are committed to build...
-
Bilingual Operations Clerk
1 week ago
Toronto, Ontario, Canada Information Services Corporation Full timeCompany Name:ESC Corporate Services Ltd.Location: Toronto, OntarioRequisition ID: JR0000443Status: Full-time PermanentWe are ESC, an experienced provider that delivers solutions uniting public records data, customer authentication, corporate services, collateral management, asset recovery, and accounts receivable management which support registration, due...
-
Bilingual Customer Service Representative
1 week ago
Old Toronto, Ontario, Canada EightSix Network Inc Full timePart Time / Full Time Bilingual Customer Service Representative job openings in Toronto, ONAdecco Professional has partnered with a large financial services firm to hire for some Bilingual Customer Service Representative job openings in Toronto, ON. These are full-time, permanent positions that have required working hours on a weekly rotating shift basis...
-
Bilingual Customer Service Representative
1 week ago
Toronto, Ontario, Canada Alliance Group & Staffing Full timeWe are looking for a Customer Service Representative (Bilingual) for a client located in Toronto. They are a leading distributor of frames, sunglasses, lenses, and lab services.STRResponsibilities: Answering incoming phone calls on the services line, providing a high degree of professional assistance General order entry, which includes stock frames &, lens...
-
Bilingual Customer Service Representative
1 week ago
Toronto, Ontario, Canada Adecco Full timeBilingual Customer Service Representative job openings in Toronto, ON Adecco Professional has partnered with a large financial services firm to hire for some Bilingual Customer Service Representative job openings in Toronto, ON (bilingual French and English). These are full-time, permanent position
-
Public Service Assistant
1 week ago
Toronto, Ontario, Canada Toronto Public Library Full timeUnder direction of the designated supervisor, the Site Monitor will provide on-site support for Leading to Readingand Homework Clubs.Duties:Monitor Leading to Reading and Homework Club activity according to written guidelinesRegister children in the programContact and schedule returning program participantsAssign available times to volunteers and...
-
Bilingual Customer Service Representatives
1 week ago
Old Toronto, Ontario, Canada Adecco Canada Full timeBilingual Customer Service Representative job openings in Toronto, ONAdecco Professional has partnered with a large financial services firm to hire for some Bilingual Customer Service Representative job openings in Toronto, ON. These are full-time, permanent positions that have required working hours on a weekly rotating shift basis 8am – 8pm Monday...
-
Consumer Information Clerk
1 week ago
Toronto, Ontario, Canada Ministry of Public and Business Service Delivery Full timeThe Consumer Services, Analytics and Partnerships Branch is seeking individuals with problem solving skills and administrative experience to provide support to branch staff.OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism: We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist,...
-
Bilingual Customer Service Representative
1 week ago
Toronto, Ontario, Canada Dye & Durham Corporation Full timeBilingual Customer Service Agent - CanadaWHO WE ARE?Dye & Durham is a global tech company who act with vision & certainty to get things done to create change for good. We provide workflow solutions and critical information to legal, financial, and government professionals. Our innovative and visionary solutions increase productivity by reducing time spent...
-
Bilingual Customer Service Specialist
1 week ago
Toronto, Ontario, Canada CMLS Financial Full timeBilingual Customer Service Specialist (Call Centre)Calgary, AB, or Toronto, ONPassionate about customer service? Experienced in the mortgage industry? Looking for a team-oriented, fast-paced environment to grow your career? Look no further - join our CMLS team as a Bilingual Customer Service Specialist (CSS) today.About the Role: Maintains and builds...
-
Customer Service Support- Bilingual
1 week ago
Toronto, Ontario, Canada ProIT Inc. Full timeJob Title: Customer Service Support BilingualLocation: Toronto,ONKey Skills: Responsible for providing Bilingual Customer Service Support. Service Now reporting, perform ticket analytics, helpdesk analyst.- providing L1/L1.5 support, excellent customer handling skills, Awareness / knowledge of ITSM process, knowledge on bank branches and ATM support.Job...
-
Bilingual Customer Service Agent I
1 week ago
Toronto, Ontario, Canada Beneva Full timeJob Posting Title:Bilingual Customer Service Agent IStatus:Temporary (Fixed Term)Job Description:Are you a bilingual goal oriented individual seeking to thrive in the insurance industry ? Do you have a passion for continuous leaning and delivering outstanding customer service ?Beneva Insurance is seeking a bilingual customer service associate to work in a...
-
Bilingual Customer Service Representative
1 week ago
Toronto, Ontario, Canada Global Payments (Beamery) Full timeDescription:Training starts on May 21st, 2024 Looking for a new challenge and want to join a Fortune 500 company focused on technology and innovation? At Global Payments, you'll have many opportunities for growth and development and we promise everyday will be an exciting challenge. Join a dynamic team as a bilingual customer service representativeHow we...
-
Bilingual Customer Service Representative
1 week ago
Old Toronto, Ontario, Canada Fairstone Financial Inc. Full timeBilingual Customer Service Representative page is loaded Bilingual Customer Service Representative Apply locations Montreal, Quebec Toronto, Ontario time type Full time posted on Posted Yesterday job requisition id R21249 WHO WE ARE: Eden Park Inc. ("EdenPark") is a dynamic automobile finance subsidiary of Fairstone Bank. Come join Fairstone Financial as a...
-
Bilingual Customer Service Representative
1 week ago
Toronto, Ontario, Canada Randstad Canada Full timeAre you bilingual in French and English? Are you passionate about helping people? Do you enjoy speaking to customers and providing them with solutions? Do you enjoy working as part of a team? If you answered yes to these questions, then we have the job for YOURandstad is looking for a Bilingual Customer Service Representative to work for a Financial company...
-
Bilingual Customer Service Representative
1 week ago
Toronto, Ontario, Canada Prime Hires Full timePosition Title: Bilingual Service RepresentativeEst. Start Date: ASAPLength of Contract: 3 monthsWorking Location: Toronto, ON (Hybrid)Pay rate: $22-25 /hrJob Description:Provides day-to-day delivery of critical processes, administration and servicing activities in in connection with retail and commercial ATM deposits and payments. Supports the execution of...
-
Bilingual Customer Service Representative
1 week ago
Toronto, Ontario, Canada Randstad Canada Full timeDo you have a passion for customer service? Are you fluent in English and French? Are you looking to kick-start your career with a great company? Do you enjoy problem-solving? Then we have the job for YOURandstad is looking for a Bilingual Customer Service Representative to work for a well-known Insurance company in the North York area.Type: Permanent Pay:...
-
Bilingual Customer Service Specialist
1 week ago
Toronto, Ontario, Canada Bayshore HealthCare Full timeABOUT THE ROLEThe PSS Bilingual Customer Service Specialist, under the direction of the immediate Supervisor, will be responsible for managing inbound and occasionally outbound calls. They will be a caring and results oriented individual who is able to interact with potential and existing clients, families, and prescribers, as it relates to PSS programs and...
-
Customer Service Support- Bilingual
1 week ago
Toronto, Ontario, Canada Techila Solutions Pvt. Ltd Full timeKey Skills: Responsible for providing Bilingual Customer Service Support. Service Now reporting, perform ticket analytics, helpdesk analyst.- providing L1/L1.5 support, excellent customer handling skills, Awareness / knowledge of ITSM process, knowledge on bank branches and ATM support.Job Types: Full-time, ContractSalary: $30.00-$35.00 per hourBenefits:...
-
Bilingual Customer Service Representative
4 weeks ago
Toronto, Ontario, Canada Perativ Full timeSalary: $40,000 to $45,000 annualJOB SUMMARY Since 2005, Access Cash General Partnership, operating as part of Perativ, has been a market leader in ATM services and technology. Operating ATMs for banks (such as BMO and RBC), major retailers (such as Walmart Canada), and a multitude of other businesses, under brand names: Ezee ATM and Access Cash, and its...