Manager Operations, Airport Flow

6 days ago

Toronto, Ontario, Canada Greater Toronto Airports Authority Full time
The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work.

Approximately 1,400 GTAA employees work non-stop with our partners and agencies to deliver a safe and welcoming airport experience at Canada's leading global hub airport, Toronto Pearson.

The impacts of the pandemic have been significant to our industry, yet we remain Pearson Strong and are realizing the opportunity to accelerate our Healthy Airport commitment.

Join us on our accelerated journey in creating the airport of the future in a smart, healthy and profitable way.


What's in it for you


We offer our GTAA members amazing benefits, including retirement planning, group health benefits, employee assistance programs (EAP), paid leave, education and training, as well as recognition and rewards programs.


Position Summary:


Reporting to the Associate Director, Gating and Airport Flow, this position ensures airport's stability as well as the smooth and continuous flow of aircraft, people, and baggage.

They maintain situational awareness on a proactive basis to ensure remedial action is taken to address any operational difficulties, and that information is shared with the right partners and the Airport Duty Manager.

This position leads a team of cross-functional representatives in the successful management and coordination of the "day-of" operations as well as anticipating and planning mitigation for any potential service interruptions caused by external and/or future events.


Key Accountabilities:

  • Ensure that A-CDM is successfully coordinated from the Integrated Operations Control Centre (IOCC)
  • Monitor baggage and passenger flows during additional phases of A-CDM and Total Airport Management (TAM)
  • Track system alerts and trajectory distortions within the A-CDM platform, and provide recommendations to involved partners for actions to satisfy the known conditions
  • Collaborate with GTAA Managers, Government agencies, Airlines, and Ground Handlers when issues arise from their respective operational areas
  • Provide the Airport Duty Manager with an overall view of these flows including any distortive issues and corrective actions
  • Monitor TOBT (Target off Block Time) adherence and contact appropriate partners for update or plan of action
  • Oversee, forecast and predict traffic peaks, in regard to aircraft, passenger flow/connections, and baggage flows based on real time arrival/departure data, alerting the appropriate partners to ensure the proper level of required resources
  • Support in the required modifications within the Resource and Apron Management Units, enterprise partners policies and procedures, training and development, data management, quality control, and KPI management when existing operational work processes, procedures and practices require change/updating to support an A-CDM operating environment
  • Gather historical and "day of" information to support internal and external debriefings on airport flow elements
  • Provide ad hoc and routine data on KPIs and SLAs to support the A-CDM Governance Program and Compliance Committees
  • Analyze issues and establish operational priorities; identify gaps and/or changes required to policies, SOPs or other protocols and provide this information to the Associate Directors, Management, Aircraft Movement, and Gating groups
  • Participate in operational conference calls for partners as it relates to airside, passenger, baggage, capacity and airport operations issues
- "Day-of" people management of the Resource and Apron Management Unit staff to ensure safe and secure operations

  • Act as the escalation contact for the Toronto Pearson Night Flight Program and Airport Reservation Office
  • Monitor and ensure the efficient flow of aircraft, passengers, and baggage managing the "day of" achievement of all planned and demand work within the Resource and Apron Management Units
  • Responsible for ensuring compliance with all GTAA policies
  • Monitor changing weather and the effects on airside operations to maintain flow and capacity
  • Limited administrative responsibilities related to various Aviation Services teams for day of operations

Qualifications:

  • Post-Secondary degree or diploma in Aviation Management or Business Management and/or equivalent education and work experience
  • Minimum five (5) years' experience in an airport environment with demonstrated experience in serving a large and complex customer base
  • Minimum three (3) years' experience in a leadership role including people management, preferably in a matrixbased organization with multiple operations
  • Solid knowledge and experience of airport operations airside, terminal, and baggage
  • Demonstrated experience working in a customer focused environment
  • Able to obtain and retain a Transportation Security Clearance

Knowledge, Skills and Abilities:

  • Strong understanding of airline operations, ground handling, and passenger handling as they relate to the overall flow of the airport
-

  • Manager Operations, Airport Flow

    7 days ago

    Toronto, Ontario, Canada Greater Toronto Airports Authority Full time

    The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada's leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 1,900 GTAA employees are working to create a next-generation airport by...

  • Airport Operations Specialist

    7 days ago

    Toronto, Ontario, Canada Billy Bishop Toronto City Airport Full time

    The Toronto Port Authority, doing business as PortsToronto operates the Billy Bishop Toronto City Airport, the Port of Toronto and the Outer Harbour Marina. We are proud to be partners in securing Toronto's economic prosperity and enhancing its beautiful waterfront for all to enjoy.If you're looking for a great position and a chance to make an impact,...

  • Airport Duty Manager

    6 days ago

    Toronto, Ontario, Canada Greater Toronto Airports Authority Full time

    The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work. Approximately 1,400 GTAA employees work non-stop with our partners and agencies to deliver a safe and welcoming airport experience at Canada's leading global hub airport, Toronto Pearson. The impacts of the pandemic have been significant to our industry, yet we remain...

  • Project Operations Manager with Airport Domain

    2 months ago

    Toronto, Ontario, Canada EightSix Network Inc Full time

    Project Operations Manager with Airport Domain Part Time / Full Time Project Operations Manager with Airport Domain Role: Project Operations Manager Location: Toronto, on-siteTerm: Fulltime Must: Airport Domain Knowledge and experience is required with good understanding of airport ecosystemBelow is the JD: Prior Experience in O&M support on various...

  • Manager, Airport Operations Process Excellence

    7 days ago

    Toronto, Ontario, Canada Porter Airlines Inc. Full time

    Job Summary:The Manager, Airport Operations Process Excellence is a member of the Airport Operations leadership team that is responsible for Porter's passenger service and ground handling.The Manager designs and continuously improves the processes and procedures for all aspects of Porter's airport operations, including passenger service, ramp operations, and...

  • Manager, Airside Ground Operations

    6 days ago

    Toronto, Ontario, Canada Greater Toronto Airports Authority Full time

    The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work. Approximately 1,400 GTAA employees work non-stop with our partners and agencies to deliver a safe and welcoming airport experience at Canada's leading global hub airport, Toronto Pearson. The impacts of the pandemic have been significant to our industry, yet we remain...

  • Specialist, Airport Bussing

    6 days ago

    Toronto, Ontario, Canada Greater Toronto Airports Authority Full time

    The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada's leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 1,800 GTAA employees are working to create a next-generation airport by...

  • Airport Service Manager

    6 days ago

    Toronto, Ontario, Canada SITA Full time

    Overview:As an Airport Service manager (2), your role is to provide support to SITA contracted customers via a local dedicated (single airport) or regional designated model (multiple airports) in line with the newly defined SITA airport support model. Serve as primary contact for interaction between customers and SITA for general service performance issues....

  • Regional Manager, International Airport Ops

    6 days ago

    Toronto, Ontario, Canada Flair Airlines Ltd. Full time

    Want to be part of a team that's changing the way Canada travels?As Canada's largest independent ultra-low-cost airline, that's exactly what we're doing at Flair Airlines. By consistently offering airfares that are a fraction of the ticket prices of "those other airlines", we are making air travel an affordable option for millions of couch-bound...

  • Baggage System Operator

    6 days ago

    Toronto, Ontario, Canada Greater Toronto Airports Authority Full time

    The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work. Approximately 1,400 GTAA employees work non-stop with our partners and agencies to deliver a safe and welcoming airport experience at Canada's leading global hub airport, Toronto Pearson. The impacts of the pandemic have been significant to our industry, yet we remain...

  • Flow Manager

    7 days ago

    Toronto, Ontario, Canada Canada Life Assurance Company Full time

    Flow Manager**Description: - Permanent Full Time- We are looking for a Flow Manager (a.k.a. Service Delivery Manager, Flow Master, etc.) for an Agile team that uses the Kanban method.- Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Montreal, Toronto, London,...

  • Flow Cytometry Operator

    7 days ago

    Toronto, Ontario, Canada SickKids Full time

    About SickKids:Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our...

  • Analyst, Airport Planning

    6 days ago

    Toronto, Ontario, Canada Greater Toronto Airports Authority Full time

    The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work. Approximately 1,400 GTAA employees work non-stop with our partners and agencies to deliver a safe and welcoming airport experience at Canada's leading global hub airport, Toronto Pearson. The impacts of the pandemic have been significant to our industry, yet we remain...

  • Flow Cytometry Operator

    7 days ago

    Toronto, Ontario, Canada SickKids Full time

    About SickKids:Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our...

  • Manager, Airport Services

    6 days ago

    Toronto, Ontario, Canada American Airlines Full time

    Intro:Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having...

  • Manager, Apron Management Unit

    7 days ago

    Toronto, Ontario, Canada Greater Toronto Airports Authority Full time

    The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work. Approximately 1,400 GTAA employees work non-stop with our partners and agencies to deliver a safe and welcoming airport experience at Canada's leading global hub airport, Toronto Pearson. The impacts of the pandemic have been significant to our industry, yet we remain...

  • Airport Maintenance Specialist

    6 days ago

    Toronto, Ontario, Canada Employment and Social Development Canada Full time

    Airport Maintenance Specialist / Airport Maintenance Operations Specialist Transport Canada- Programs GL-MAN-05, GL-MDO-06 GL-MAN-05 ($28.03 per hour) and GL-MDO-06 ($28.62 per hour) For further information on the organization, please visit Transport Canada Persons residing in Canada, and Canadian citizens and Permanent residents abroad. Apply online ...

  • Manager, Operational Performance

    6 days ago

    Toronto, Ontario, Canada Greater Toronto Airports Authority Full time

    The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work. Approximately 1,400 GTAA employees work non-stop with our partners and agencies to deliver a safe and welcoming airport experience at Canada's leading global hub airport, Toronto Pearson. The impacts of the pandemic have been significant to our industry, yet we remain...

  • Airport Security Guard

    4 weeks ago

    Toronto, Ontario, Canada Allied Universal Full time

    To apply to a job in Canada, please click on the following link: Canada Jobs --> We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as...

  • Airport Security Guard

    3 weeks ago

    Toronto, Ontario, Canada Allied Universal Full time

    To apply to a job in Canada, please click on the following link: Canada Jobs --> We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as...