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Customer Service Rep
3 months ago
Coastal Heat Pumps is a residential HVAC company based on Vancouver Island that provides comfortable indoor climate to every home in the communities we serve.
We operate from Victoria through Ladysmith. We are seeking an experienced Customer Service Representative/Dispatcher to join our team.This is an excellent opportunity to advance your career with a company that offers competitive wages and benefits, training, and a great work-life balance in a professional environment.
Responsibilities:
- Provide excellent customer service while communicating clearly and precisely
- Schedule appointments and dispatch technicians in a timely and efficient manner
- Handle customer concerns and efficiently relay information to reporting managers
- Record information accurately and maintain customer records in a CRM system
- Communicate with colleagues and vendors in a professional and timely manner
- Process payments, file and do data entry, and other assigned tasks
Qualifications:
- Excellent verbal and written communication skills
- Conflict resolution skills in a calm and solutionoriented manner
- Ability to multitask in a fastpaced environment
- Proficiency with software systems including CRM (Service Titan Preferred), Google, etc.
- Experience with front desk or administrative work is preferred
- High school diploma is preferred
Benefits:
- Casual dress code
- Flexible time off
- Dental care
- Extended health care
- Paid time off
- RRSP match
- Vision care
- Health Spending Account
- Wealth Spending Account
- Other spiffs and bonuses
Salary:
$21.00-$25.00 per hour
Benefits:
- Company events
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- RRSP match
- Vision care
- Wellness program
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
- Overtime pay
Experience:
- customer service: 2 years (required)
Work Location:
Hybrid remote in Victoria, BC V8Z 1C1