Technical Support Representative
1 week ago
AQUIRE FMS - Tech Support Coordinator
Tech Support Coordinator is responsible for National technical support of the AQUIRE FMS Predictive Equipment Monitoring (PEM) system during weekends for HVAC-R technicians throughout the country.
Responsibilities & Duties include, but are not limited to:
- Utilizing Predictive Equipment Monitoring (PEM) software to verify and confirm proper operating parameters of HVAC and Refrigeration systems and their performance levels.
- Review alarm database for HVAC and Refrigeration equipment and dispatch service requests based on findings and equipment assessment as required.
- Provide remote troubleshooting assistance for field technicians as required.
- Collect and compile operational data to assist in the preparation of reports and documentation for our Communication and Management Teams.
Qualifications & Skills:
- Remote HVAC automation system technical support experience (_
this would be considered an asset_). - Remote system monitoring and troubleshooting experience.
- Thorough understanding of control theories and concepts.
- Strong communication skills (_
verbal and written_). - Must have strong interpersonal, communicational, and organizational skills.
- High level of attention to detail with the ability to work in a fastpaced environment making educated decisions based on data review.
- Ability to identify and resolve issues in a timely manner.
- Ability to maintain confidentiality regarding customer and company designs and technologies.
- Strong sense of organization, discipline, and task prioritization.
Education and Experience Requirements:
- High school diploma or equivalent.
- Remote Technical experience or related field experience.
- Advanced knowledge of Microsoft Office.
Job Type:
Contract:
Schedule:
- 12hour shift
Job Type:
Fixed term contract
Schedule:
- 12 hour shift
- Day shift
- Evening shift
Ability to commute/relocate:
- Calgary, AB: reliably commute or plan to relocate before starting work (required)
Work Location:
In person
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