Technical Support Representative

1 week ago


Calgary, Alberta, Canada Aquire FMS Full time

AQUIRE FMS - Tech Support Coordinator


Tech Support Coordinator is responsible for National technical support of the AQUIRE FMS Predictive Equipment Monitoring (PEM) system during weekends for HVAC-R technicians throughout the country.


Responsibilities & Duties include, but are not limited to:

  • Utilizing Predictive Equipment Monitoring (PEM) software to verify and confirm proper operating parameters of HVAC and Refrigeration systems and their performance levels.
  • Review alarm database for HVAC and Refrigeration equipment and dispatch service requests based on findings and equipment assessment as required.
  • Provide remote troubleshooting assistance for field technicians as required.
  • Collect and compile operational data to assist in the preparation of reports and documentation for our Communication and Management Teams.

Qualifications & Skills:

  • Remote HVAC automation system technical support experience (_
    this would be considered an asset_).
  • Remote system monitoring and troubleshooting experience.
  • Thorough understanding of control theories and concepts.
  • Strong communication skills (_
    verbal and written_).
  • Must have strong interpersonal, communicational, and organizational skills.
  • High level of attention to detail with the ability to work in a fastpaced environment making educated decisions based on data review.
  • Ability to identify and resolve issues in a timely manner.
  • Ability to maintain confidentiality regarding customer and company designs and technologies.
  • Strong sense of organization, discipline, and task prioritization.

Education and Experience Requirements:

  • High school diploma or equivalent.
  • Remote Technical experience or related field experience.
  • Advanced knowledge of Microsoft Office.

Job Type:

Contract:

Schedule:

  • 12hour shift

Job Type:

Fixed term contract

Schedule:

  • 12 hour shift
  • Day shift
  • Evening shift

Ability to commute/relocate:

  • Calgary, AB: reliably commute or plan to relocate before starting work (required)

Work Location:
In person

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