Bilingual Technical Service Representative Posted on 3/11/2024 Engineering/Technical Service Re
2 weeks ago
At Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible products and experiences that empower us to THINK OUTSIDE.
JOB SUMMARY:
Required: Strong language skills in English & French reading, writing, and verbal communication.
Polaris Technical Service Representatives (TSRs) are responsible for delivering an industry-leading service experience to Polaris dealers and customers. In this role, you will work on technical problem resolution and product technical training. The main goal of a TSR is to s manage escalations, consider all viewpoints, and find effective remedies.
You will be representing the voice of the dealer and field technicians to internal departments. The ability to read, write and speak both French and English is required to be successful in this role.
Assist and Engage Dealers:
TSRs provide vehicle troubleshooting, diagnostic, and repair support via phone and live video support.
Monitor and manage an assigned group of dealers to identify and drive resolutions on complex, escalated or stagnant contacts.
Proactively engage dealers through phone or live video conferencing to expedite vehicle diagnostics and repair and reduce overall vehicle down time.
Loyalty Management:
Mitigate dealer and owner disloyalty by ensuring top-notch service quality.
Make financial and business decisions that enhance brand loyalty and deliver world class customer service for Polaris based on dealer information, related experience, and critical judgement.
Warranty Support:
Provide case support for vehicle diagnostics and warranty authorizations, including but not limited to determining root cause, warranty eligibility, component coverage and labor accuracy.
SKILLS & KNOWLEDGE
· Bachelor's degree in business management, Industrial Science, or related field, or Substantial equivalent technical experience in related work or field
· Strong mechanical aptitude in powersports and/or automotive
· Strong ability to methodically evaluate complex problems and provide recommendations for resolution.
· Proficient in Microsoft Office applications, SharePoint, and typing
· Excellent written and verbal communication skills; ability to articulate thoughts, ideas, and technical terminology.
Preferred:
· Three to five years of dealer or customer service experience
· Powersports Industry Knowledge
· Polaris product knowledge
· An understanding, appreciation, and passion for Polaris products
WORKING CONDITIONS
· Standard office and shop environment – fast-paced
· Some vehicle repair work and travel required.
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We are an ambitious, resourceful, and driven workforce, which empowers us to THINK OUTSIDE.Apply today
At Polaris we put our employees first, by offering a holistic approach to their health and financial wellbeing. Polaris is proud to offer competitive compensation, including a market-leading profit-sharing plan that is fundamental to our pay-for-performance culture.At Polaris, employees are owners of the company through company contributions to our Employee Stock Ownership Plan and discounted employee stock purchases plan. Employees receive a generousmatching contribution to 401(k), financial wellness education and consultation to plan for their financial future. In addition to competitive pay, Polaris provides a comprehensive suite of benefits, including health, dental, and vision insurance, wellness programs, paid time off, gym & personal training reimbursement, life insurance and disability offerings. Through the Polaris Foundation and our Polaris Gives paid volunteer time off, we support employees who actively volunteer their time, efforts, and passions to improve the health and wellbeing of the communities in which they live, play and work. Employees at Polaris drive our success and are rewarded for their commitment.
About Polaris
As the global leader in powersports, Polaris Inc. (NYSE: PII) pioneers product breakthroughs and enriching experiences and services that have invited people to discover the joy of being outdoors since our founding in 1954. Polaris' high-quality product line-up includes the Polaris RANGER, RZR and Polaris GENERAL side-by-side off-road vehicles; Sportsman all-terrain off-road vehicles; military and commercial off-road vehicles; snowmobiles; Indian Motorcycle mid-size and heavyweight motorcycles; Slingshot moto-roadsters; Aixam quadricycles; Goupil electric vehicles; and pontoon and deck boats, including industry-leading Bennington pontoons. Polaris enhances the riding experience with a robust portfolio of parts, garments, and accessories. Proudly headquartered in Minnesota, Polaris serves more than 100 countries across the globe.
EEO Statement
Polaris is an Equal Opportunity Employer and will make all employment-related decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, marital status, familial status, status with regard to public assistance, membership or activity in a local commission, protected veteran status, or any other status protected by applicable law.
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