Security Supervisor

1 week ago

Edmonton, Alberta, Canada Century Mile Racetrack and Casino Full time

Century Casinos are known for their unique and dynamic environments where gaming, food & beverage and entertainment come together to provide an energetic and vibrant experience for their customers, making it a fast-paced, fun, and exciting work environment for its employees.


With a strive to be the employer of choice, Century Casinos implement innovative policies, practices, employee friendly initiatives and offer valuable benefits for its employees.

Century Mile Racetrack and Casino is looking for a Security Supervisor.

JOB SUMMARY


To provide guidance and leadership under the Security Manager's direction to security guards on their shift, ensuring the security of casino assets, the casino facilities, employees, volunteer workers, and guests.

Security supervisors will ensure that all members of the Security team consistently, diplomatically, and professionally maintain good relations with patrons, as well as fellow staff and see to that all duties are successfully accomplished following Alberta Gaming and Liquor commissions terms and conditions, operating guidelines, and century casino policy and procedures.

Security Supervisors will act in compliance with local, provincial, and federal laws. To comply with, maintain and inform customers and staff members of safety and security policies and procedures.

  • Organizational and time management skills
  • Analytical ability and critical thinking
  • Ability to organize and communicate thoughts
  • Ability to carry out responsibilities with limited supervision

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Security Supervisors are responsible for following safety procedures, identifying unsafe practices or conditions and informing their supervisor or the Safety Committee of unsafe conditions, as directed.
  • Provides direction and guidance to security personnel in compliance with safety procedures, including identifying unsafe practices or conditions and informing managers of any noted unsafe issues or practices.
  • Provides prompt, courteous, and friendly service to patrons, fellow employees and ensures all under supervision meet the same standards of expectations regarding customer service.
  • Ensures team members are knowledgeable in policy and procedures, orientation materials, and internal security memorandums and relevant sections of casino terms and conditions and operating guidelines by assisting in developing subordinates and providing the manager with current evaluations and feedback.
  • Escorts the transfers of money/assets throughout the casino on frequently, ensuring that all monies are safeguarded following all policies.
  • Leads investigations of occurrences by interviewing witnesses on incidents that occur, according to policy and procedures manual by asking questions, taking, and analyzing statements, securing, and reporting evidence as directed, and making accurate records and documenting accordingly.
  • Leads staff to respond to and provide emergency crowd control in specified situations within the facility according to the Century terms and conditions, operating guidelines and the security policy and procedures manual.
  • Have an understanding of the use of surveillance equipment and usage in case of emergency.
  • Be able to perform the duties of a Security Guard.

SUPERVISORY RESPONSIBILITIES
Supervises a team of Security Guards during a shift. Provides guidance, mentoring and coaching to team members.

QUALIFICATIONS
Experience providing and enforcing security services, including crowd control.

Experience in effective and diplomatic customer service and communication skills, including contact with employees, customers and experience handling difficult customer relations.


EDUCATION and/or EXPERIENCE
High school diploma. A combination of education and experience may be considered. Gaming related experience preferred but not essential. Two (2) or more years of recent and related experience in security enforcement is desirable. Law enforcement courses/experience or security background are an asset.

CERTIFICATES, LICENSES, REGISTRATIONS
Must possess or be able to acquire a valid and current Alberta Gaming license and all applicable certifications successfully. Must be able to pass a criminal background check.

Standard First Aid Level C with AED and have a working knowledge of WHMIS 2015 and FINTRAC considered an asset.


PHYSICAL DEMANDS


The physical demands described here represent those that must be met by an employee to perform the essential functions of this job successfully.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

WORK ENVIRONMENT

Job Types:
Full-time, Permanent

Salary:
From $51,000.00 per year

Benefits:

  • Company events
  • Dental care
  • Discounted or free food
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Onsite parking
  • RRSP match
  • Vision care

Schedule:

  • 12 hour shift
  • Day shift

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