Business Analyst Ii, Opl

2 weeks ago

Toronto, Ontario, Canada Intact Full time

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times.

When you join our team, you're bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are
- here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It's our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role
We have an opportunity for a forward-thinking, self-motivated Business Analyst II role to join our Claims team.

As the link between business and IT partners, your aim will be to ensure we develop the right products and processes to deliver an unrivalled experience for our customers.


What you'll do here:

  • Work in partnership with and seek input from various experts, managers, and teams across the business to help reorganize and modernize our claims management processes.
  • Work with product designers and/or customer experience designers to translate vision into roadmapbased specifications.
  • Facilitate workshops to document current business processes and technical systems and help identify potential efficiencies.
  • Write clear agile stories with the help of the product design team.
  • Guide and coordinate the planning, design, execution, and validation of test cases.
  • Participate in planning, demonstrations, committees, and retrospectives.
  • Execute roadmaps based on customer feedback and analysis results.
  • Support change management planning and implementation.
  • Communicate project status to relevant people.
  • Support team commitment and effectiveness.

You are:

  • Able to see the big picture, with attention to detail.
  • You are a people person and a natural collaborator.
  • Exceptionally organized, comfortable with ambiguity and able to accept change.
  • Forwardthinking and innovative.
  • Excellent influencing and problemsolving skills.
  • Selfstarter
  • A mentor able to train others.
  • Good at building relationships
  • Creative, analytical, curious
  • Adept at reorienting and guiding others through change

What you bring to the table:

  • Experience in documenting and analyzing work processes and working with operational teams to improve these processes.
  • Experience in insurance and claims is an asset.
  • Experience working in an Agile environment is an asset.
  • Excellent oral and written communication skills
  • Excellent presentation skills
  • Ability to collaborate with multiple stakeholder groups across the organization
  • No Canadian work experience required however must be eligible to work in Canada.
LI-Hybrid

What we offer
Working here means you'll be empowered to be and do your best every day.

Here is some of what you can expect as a permanent member of our team:

  • A financial rewards program that recognizes your success
  • An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
  • An extensive flex pension and benefits package, with access to virtual healthcare
  • Flexible work arrangements
  • Possibility to purchase up to 5 extra days off per year
  • An annual wellness account that promotes an active and healthy lifestyle
  • Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
  • A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
  • Inclusive employeeled networks to educate, inspire, amplify voices, build relationships and provide development opportunities
  • Inspiring leaders and colleagues who will lift you up and help you grow
  • A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer


At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.


If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity.

We'll work with you to meet your needs.

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