Business Analyst Ii

2 weeks ago

Toronto, Ontario, Canada TD Bank Full time

TD Description
Stay current and competitive. Carve out a career for yourself. Grow with us.

Department OverviewKEY ACCOUNTABILITIES**
CUSTOMER

  • Lead a diverse range of stakeholders; communicates effectively by adapting style and technique to a diverse audience
  • Analyze impacts to customers, stakeholders, employees, process, technology solutions to achieve business results
  • Understand and clarify work packages of each assigned initiative/project inclusive of constraints (time, cost, people resources) and maintain a customercentric approach
  • Provide recommendations and direction based on the end to end customer experience when making decisions
  • Lead and own the project deliverables related to business requirements to meet the needs of the customer, employee, and business
  • Assess and ensure that customer and employee experience / stakeholder impacts are appropriately managed
  • Engage appropriate stakeholders to identify and manage required outcomes of projects for the business
  • Provide ongoing communication to key stakeholders, including the project sponsor, business project owner, project / program / portfolio manager to ensure they are aware of significant changes which impact requirements delivery against the overall project
  • Respond to inquiries and escalate concerns from stakeholders and partners at all levels in the organization
  • Identify and lead problem resolution to ensure customer needs are met

SHAREHOLDER

  • Lead requirements management on project(s) which are based on complexity, size and budget as defined by the project governance levels
  • Provide leadership / guidance and support in defining the business need or problem statement based on strategic drivers and identifying potential solutions
  • Identify scope changes and complete analysis to determine impact to project benefits and risks
  • Identify, document and validate current state processes and work with the business and stakeholders to design the desired future state
  • Establish and maintain full requirements traceability and work with the business to prioritize requirements and scope changes to ensure business needs are met
  • Collaborate with technology partners and provide recommendations to support development of: system requirements and design, testing plans, artifacts/deliverables to ensure business needs are met
  • Ensure project issues and concerns are addressed for clear articulation of business requirements (eg. Business Systems Analyst)
  • Proactively identify and track requirements risks, issues, assumptions, dependencies, constraints and anticipate and effectively manage risks related to requirements. Align decisions to TD's risk appetite
  • Develop mitigation plans or lead/contribute to the completion of necessary compliance/new process assessment templates
  • Contribute to Quality Assurance activities by supporting the development of test scripts and testing of developed solutions, including communication of issues and resolution
  • Adhere to Enterprise project governance controls to ensure projects meet all performance, quality and compliance standards and conforms to appropriate disciplines
  • Contribute to the development of the project plan and highlevel work breakout session (WBS), identify and manage key risks and decisions
  • Own and complete relevant work packages through collaboration with multiple stakeholders to prepare for operational readiness, managing deadlines and adjusting to changing work priorities
  • Take ownership and communicate progress on work packages, including requirements management, in a concise and timely manner, escalating issues to project manager, partners and manager where appropriate

Job Requirements

EMPLOYEE / TEAM

  • Contribute to team development of skills and capability through mentorship of junior/peer Business Analysts by sharing knowledge and experiences, leveraging best practices
  • Continuously enhance knowledge/expertise in business analysis to provide advice and guidance to business partners and project team regarding best practices
  • Lead, motivate and develop relationships with the business, stakeholders, and technology partners to develop productive working relationships
  • Engage, enable and lead stakeholders to agreement /consensus on the business requirements
  • Prioritize and manage work load and capacity to deliver on project milestone dates
  • Participate in regular coaching and performance review sessions, employee surveys and action plans
  • Own development plan including activities related to training, relationship building and onthejob experiences that continually enhance individual business analysis capabilities to achieve career goals
  • Foster a collaborative team environment by participating in team meetings and reward & recognition programs
  • Support, mentor and provide guidance to junior level Business Analysts and peers
  • Contribute to a positive work environment by embracing diversity in the workplace and supporting and proudly repre

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