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Client Coordinator
3 months ago
Job Title
Client CoordinatorJob Description Summary
We are looking for a Client Coordinator to join our Toronto West (Mississauga) office. The successful candidate will be responsible for supporting a team of 2-3 Senior Office Agent/s in the daily operation of the business line. This position manages team coordination and organization, deal documentation, MLS and exclusive listing processes, advertising and marketing, research and data analysis, client liaison and various administrative duties.Job Description
Client Interaction
- Field phone and e-mail inquiries from prospects, clients and other brokers
- Coordinate property tours and send packages
- Coordinate client activity for specific accounts and transactions
- Assist with all aspects of relationship management with clients and required reporting
- Client database management
Financial
- Organize and prepare transaction documents i.e. confidentiality agreements, offers, listing agreements and other TREB forms, closing documents, trade records, etc.
- Prepare research reports and charts using various sources (MLS, Site Solutions, Real net, Geo warehouse, Landlord vacancies, etc.)
- Prepare Financial analysis using PVA model
- Abstract leases and prepare proposals with direction from team
Administration & Coordination
- Organize and implement listing and team marketing strategies including management of team's social media communication
- Keep record and compile information for landlord activity reports and update ongoing transaction pipeline
- Research and prepare market surveys
- Compile property information and market data for listing proposals and opinions of value including title searches, zoning/planning reports, MPAC, etc.
- Coordinate and execute marketing programs for listings and design materials suitable for newspaper/magazine ads, direct mailers and e-mail distribution i.e. flyers, postcards, newsletter updates, etc.
- Create listing proposals and pitches including print finishing (printing, binding, etc.)
- Coordinate and manage agents' deadlines, meetings, tasks and client interactions
- Maintenance and administration of various databases (Engage); updating of landlord, tenant, property and prospect information as required
- Proofreading and limited copy writing
- Perform general clerical tasks, including but not limited to data entering (Engage), photocopying, filing, telephone calls, archiving, organizing couriers, mailings, etc.
- Miscellaneous requests and special projects as required by the team
- Provide any other administrative tasks required by C&W to facilitate the transaction of C&W real estate business
Qualifications
- Previous real estate experience in a commercial real estate organization (min 1 yr experience)
- RECO license an asset
- College or University degree strongly preferred
- Computer proficiency in Adobe applications such as InDesign, Photoshop, Illustrator & Acrobat
- Professional and Microsoft applications such as Word, Excel, PowerPoint, Outlook
- Strong skill sets in electronic marketing (Twitter, LinkedIn)
- Ability to deliver excellent customer service at all levels of the organization and with external partners
- A strong command of grammar and writing skills for the purpose of proof reading and editing
- Exhibit a high level of professionalism and excellent interpersonal skills
- Ability to meet deadlines without compromising accuracy, excellent product quality and attention to detail
- Strong relationship-building ability, proactive, results-oriented, and resourceful
- Possess strong organizational, time management and project management skills with a demonstrated ability to work both independently and within a team environment
- Appropriate work ethic/commitment level required
