Site Lead

2 weeks ago

Montreal, Quebec, Canada LMC Healthcare Full time
LMC Healthcare (LMC) is Canada's largest specialist care provider in diabetes & endocrinology. We're transforming diabetes care by making it more accessible, comprehensive, and patient-centric than ever before. LMC has 13 multi-disciplinary centers of excellence and 22 clinical research sites located in 3 provinces (Ontario, Alberta, and Quebec). Our 60+ Endocrinologists, many of whom are nationally renowned for their areas of expertise, are supported by an interdisciplinary team of highly qualified Medical Office Administrators, Medical Assistants, Registered Nurses, Registered Dietitians, Physician Assistants, Pharmacists, Optometrists, Opticians, Optical Assistants, Chiropodists and Clinical Research Professionals.

Currently, our growing team is looking for a **Site Lead, Clinic Operations** who can work for us on a **permanent full-time** basis supporting our **LMC Montréal VSL clinic (6363 Trans Canada Route #238, Saint-Laurent).**

**Responsibilities**
- Essential daily responsibilities and duties as a Medical Office Administrator (MOA) or Medical Assistant (MA) for the clinic.
- Serves as team lead at the site for the MOA and MA team.
- First point of contact at the site for any emergencies and issues.
- Responsible for assisting with IT issues and escalating to appropriate individuals (server, photocopy, fax, phone lines, power, and internet issues).
- Overseeing any schedule changes (Endocrinology, Diabetes Education Program, Chiropody, and any other departments as required).
- Assisting with booking and coordinating lunch and learn meetings.
- Responsible for distributing work assignments if manager not at the site.
- Responsible for conducting weekly practice team huddles with MOA and MA.
- Responsible for monthly clinic grocery orders.
- Responsible for clinic supplies orders.
- Assisting with set up for Town Halls.
- Assisting with organizing team-bonding activities for the site.
- Assisting with "fix it" requests.
- Provide MOA or MA coverage, as required.

**Requirements**:

- Post-secondary education in a Certified Medical Office Administration Program or similar experience working in a medical office environment.
- 1-2 years leadership experience in a healthcare setting, preferred.
- Proficient knowledge of Electronic Medical Records system (knowledge of Accuro, an asset).
- Sound knowledge of medical terminology.
- Proficiency in measuring various vitals signs such as manual blood pressure, pulse will be an asset.
- Excellent interpersonal and customer service skills with the goal of helping patients access services to improve their health.
- Bilingual communication skills (English/French; oral/written).

LMC Healthcare is an organization committed to ensuring accessible services and communications to individuals with disabilities. Once an applicant has been selected for an interview, requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their accommodation needs known when contacted.

LMC Soins et Santé (LMC) est le plus important fournisseur de soins spécialisés en matiere de diabète, en endocrinologie et en métabolisme au Canada. Nous transformons les soins du diabète en les rendant plus que jamais, accessibles, complets et centrés sur le patient. LMC compte 13 centres d'excellence multidisciplinaires et 22 sites de recherche clinique situés dans quatre provinces (Ontario, Alberta, et Québec). Plus de 60 endocrinologues, dont plusieurs sont reconnus nationalement pour leurs domaines d'expertise, appuyés par une équipe interdisciplinaire d'administrateurs de cabinets médicaux hautement qualifiés, d'assistants médicaux, d'infirmières autorisées, de diététistes, d'adjoints au médecin, de pharmaciens, d'optométristes, d'opticiens, Podologues et de professionnels de la recherche clinique.

Nous sommes présentement à la recherche d'une **Chef d'équipe**, Opérations Cliniques** à temps plein, pour nos bureaux situés à **LMC Montréal VSL (6363 Trans Canada Route #238, Saint-Laurent).**

**Les responsabilités**
- Responsabilités et tâches quotidiennes essentielles en tant qu'administrateur de cabinet médical (MOA) ou assistant médical (MA) pour la clinique.
- Sert de chef d'équipe sur le site pour l'équipe MOA et MA.
- Premier point de contact sur le site pour toute urgence et tout problème.
- Responsable d'aider à résoudre les problèmes informatiques et de les transmettre aux personnes appropriées (serveur, photocopie, fax, lignes téléphoniques, électricité et problèmes Internet).
- Superviser tout changement d'horaire (endocrinologie, programme d'éducation sur le diabète, podologie et tout autre service, au besoin).
- Aider à la réservation et à la coordination des déjeuners-causeries.
- Responsable de la distribution des affectations de travail si le gestionnaire n'est pas sur le site.
- Responsable de la conduite des réunions hebdomadaires de l'équipe de pratique avec MOA et MA.

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