responsable operationnel/manager h/f

2 weeks ago


Toronto, Ontario, Canada Alchemy Global Talent Solutions Full time

Alchemy are a working with a reputable moving company based in Toronto that specializes in providing easy relocation services to both people and companies.

Their goal is to deliver effective, well-planned, and client-focused moving services.
You will be essential to managing and streamlining the moving operations in Toronto as an Operations Manager. You will oversee properly managing teams and resources to guarantee a seamless, effective, and superior moving service.

Oversee the hiring, training, scheduling, and performance reviews of a group of moving employees.
Ascertain that the group follows safety protocols and corporate rules, is driven, and has the necessary tools.

Serve as the main point of contact for customers, guaranteeing top-notch support and swiftly and competently handling any questions or issues.

Work together with the customer service and sales departments to meet and beyond client expectations.

Plan and schedule the logistics and scheduling of the moving process, including the equipment allotment, transportation, and route planning.

In charge of inventory management, make sure that all moving materials and equipment are accurately tracked and accountable for.

Establish and uphold quality standards to fulfil or surpass industry norms and customer expectations.
To make sure that set policies and procedures are being followed, conduct routine audits and quality checks.
Demonstrated expertise in operations management from a moving or logistics company.
A bachelor's degree in operations management, business administration, or a similar discipline.
Familiarity with software and technologies unique to the sector.
Experience of dealing with laws and practises pertaining to moving services.

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