![Cinqspace Corp.](https://media.trabajo.org/img/noimg.jpg)
technical support agent
1 week ago
- Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 30 to 40 hours per week
- Education:
- Expérience: Education
- College/CEGEPWork setting
- Help deskTasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Provide customer serviceComputer and technology knowledge
- Networking software
- Networking hardware
- Networking security
- Internet
- Servers
- Security software
- Programming software
- Database software
- Software development
- MS Windows
- SQL
- Spreadsheet
- WordPressSecurity and safety
- Basic security clearanceWork conditions and physical capabilities
- Repetitive tasks
- Physically demanding
- Attention to detail
- SittingPersonal suitability
- Accurate
- Client focus
- Organized
- Ability to multitask
- Time management
- HonestyExperience
- Experience an assetSupport for newcomers and refugees
- Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.)
- Supports newcomers and/or refugees with foreign credential recognitionSupport for youths
- Offers mentorship, coaching and/or networking opportunities for youth
- Provides awareness training to employees to create a welcoming work environment for youthSupport for Indigenous people
- Offers mentorship, coaching and/or networking opportunities for Indigenous workers
- Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations
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technical support agent
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