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Technical Support Specialist

3 months ago

Winnipeg, Manitoba, Canada TEK Group Full time
Responsible for supervising the manufacturing and installation of computer or computer-related equipment and components.

Major Job Duties:

  • Test and image desktops and laptops.
  • Maintain, analyze, and troubleshoot, software and computer peripherals.
  • Ability to setup, configure and add all hardware.
  • Assist Corporate Desk Side Support technicians with large IMACs.
  • Assure that all tickets requiring follow up work and/or calls receive appropriate attention. Provide technical support to end users via telephone.
  • Back up and burn end user data. Assist in developing and documenting improvements to current processes.
  • Assist coworkers in resolution of end users technical issues.
  • Assist coworkers in the execution of established processes and escalations.
  • Test, image and clean PCs, laptop, monitors, printers, and other related hardware.

Education/Experience:

  • High School Diploma or GED required.
years of hands on technical knowledge of laptop and desktop design and software installation required.

Skills and Competencies:

  • Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals.
  • Possess 1 to 2 years experience in a break/fix environment.
  • Able to lift and palletize heavy equipment. (PCs, monitors, printers.)
  • Strong verbal and written communication skills.
  • A certain degree of creativity and latitude is required.

Job Type:
Permanent

Salary:
$24.00-$26.00 per hour

Schedule:

  • 8 hour shift
  • Monday to Friday

Experience:

  • Technical support: 4 years (preferred)
  • IT support: 4 years (preferred)
  • Network installation: 3 years (preferred)
  • Software troubleshooting: 3 years (preferred)
  • Operating systems: 4 years (preferred)
Break Fix: 3 years (preferred)

Licence/Certification:

  • CompTIA A+ (preferred)

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