Account Manager

2 weeks ago

Toronto, Ontario, Canada Dealertrack Canada Full time

Summary of Job:

The role of the Account Manager, Lender Development is to the asset based (auto, RV, Marine, Leisure and other similar assets) finance industry to successfully, understand, and support client strategies of an existing base of lenders to support retention, and account growth.

The Account Manager will also collaborate across the Dealertrack platform to successfully support pricing and integration of new lenders and Dealer Group Financing arms that request integration with the Dealertrack platform.

The role is sales, constative and relationship management based.
Stay abreast of industry trends and market conditions to identify potential risks, opportunities, keeping customers informed and prepared.
Client Relationship Management

  • Build Dealertrack relationships with assigned Lender accounts through consistent, strategic touchpoints to optimize customer satisfaction, retention and growing the relationships.
  • Manage partner expectations from a design and delivery standpoint by thoroughly understanding customer requirements, how they fit within their strategic objectives and by providing frequent and timely updates.
  • Maintain "end-to-end" view of the customer, business, and processes to help new project requests based on changing partner needs.
  • Qualifies, prioritizes and manages pipeline of Lender enhancement initiatives by understanding the business impact and value of each initiative.
  • Work with DLD's (Directors Lending Development) to understand lender needs and reactions to product new features, functionality, and deployment of change.
  • Develops analytics and insights by understanding how Dealertrack's business intelligence can contribute to the success of Lenders and by delivering presentations and proposals that deliver business value and insights.
  • Oversee and manage escalations and resolution, as well as ongoing monitoring and assessment to mitigate risks and monitor and track progress.
  • Engages with partners at all levels and across business units (Product, Sales, Technology).
  • Facilitates resolution of Lender service issues including functional reviews, training, platform utilization, escalation handling, billing invoices and payments.
Business Planning

  • Construct business touch points for assigned accounts which support Lender client strategies and supports retention and potential revenue growth.
  • Participate in product road maps and product strategies by providing Lender insights to Dealertrack Product Management and helping to quantify the business value for new product development initiatives.
  • Work closely with Product Management and Product Owners to establish priorities for client projects and requests and clarifying requirements and business impact

Job Requirements:

  • Post Secondary School education, with a desire for continuous learning and improvement or experience in the automotive industry in an indirect or Captive lender
  • - 5 years' experience in account management, banking, finance or auto industry , with a demonstrated ability to manage a portfolio of diverse customers
  • Advanced product and technical skills, and demonstrated ability to manage a portfolio of small and large projects concurrently Strong knowledge of professional sales, and account management methodologies and experience
  • Knowledge of the automotive finance industry - experience working for or with lenders is highly desired .
  • Ability to communicate complex technical information to clients utilizing non-technical, jargon free language
  • Excellent communication and customer service skills
  • Proven ability to network, build and develop business relationships.
  • Bilingual preferred (French/English)

Proven communication skills:

Translating customer business needs into technical requirements for internal reviewBuild and deliver external customer facing business reviewsDeliver sales presentations / pitch decks, for both internal and external audiences Participate in industry eventsWhat's in it for you...-Here are a few benefits we all benefit from that support us to be our creative best.

Fitness and wellness-We provide discounts to nation-wide gyms, onsite gyms (when we're in the office), an Employee and Family Assistance Program, as well as a virtual wellness program.

Benefits from Day 1-Gym discounts-Local in-office free gyms-Employee and Family Assistance program-Weekly virtual wellness events-In addition to in-house training, we provide an annual lifestyle allowance of $1500 so you can grow your skills.-Conferences & training budget-Regular internal training programs Financial planning-Let us help you invest in your future with 3% matching towards your pension and multiple forms of income protection.

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