Account Manager

1 week ago


Toronto, Ontario, Canada GardaWorld Full time

ACCOUNT MANAGER:

Reports to:
Portfolio Director and Director Customer Relations


Purpose of Position:


This position oversees a designated group of clients, Account Directors and Supervisors, along with the site guarding compliment and is responsible for customer service, collaborating with clients and the Account Director and Supervisors to ensure the best client experience.

The Account Manger is responsible for client retention, growth of new accounts, value selling other GardaWorld offerings, while ensuring operational excellence, profitability and continuous improvement.


Work Environment:

The Account Manager will be expected to travel within the assigned accounts for clients and guard visits.

The Account Manager will be responsible for coaching all site GardaWorld team members, in addition making sure the client is happy with our team performance.

The Account Manager will work with the support office to collaborate and make sure we are fully operational 24/7.

Structure and Relationship:

This position reports to the Portfolio Director or Director of Customer Relations. Within this position there will be regular interaction with all departments within the support office.

Required Skills:

The Account Manager will require the following skill set:

  • Ability to create a positive work environment and create a team atmosphere to obtain the desired results from others
  • Strong communication skills
  • Strong organizational and priority setting skills to ensure goals are met
  • Entrepreneurial and selfstarter
  • Ability to speak in public settings and comfortable with presenting to colleagues and clients
  • Ability to coach, mentor and develop our onsite personnel
  • Proven ability to prioritize, multitask in a fastpaced environment with problem solving skills, organizational and analytical skills to deal with competing priorities
  • Computer skills ability to use Microsoft Office 365 with efficiency

Task Related Objectives:

  • Overall responsibility for assigned clients


Make sure KPI's
  • Opens, Sub Usage and Overtime set for the year are met
  • Meet and exceed client and business expectations
  • Oversee the day to day (24/7) operation of assigned clients
  • Directly manage team of Account Directors, Supervisors and guard team
  • Manage staffing levels and recruitment with Talent Acquisition Colleagues
  • Directly or indirectly manage accuracy and timely invoicing in collaboration with Pay and Bill
  • Ensure sub usage is reduced, overtime and open shifts are minimized working in collaboration with the Control Centre team
  • Assisting Account Directors, Supervisors, and personnel in responsible charge in relation to scheduling activities, by ensuring they have exhausted the best process in filling in shifts by using the Account Library for communication
  • Maintain and enhance client experience
  • Value sell out complete offerings
  • Work with Business Development to help achieve growth objectives
  • Drive to surpass monthly and yearly targets
  • Other duties as required


  • Toronto, Ontario, Canada Radware Bot Manager Full time

    Enterprise Regional Sales Manager - Toronto What is the job: Prospect for new accounts across all verticals of Financial, Ecommerce, EDU, Gaming and Enterprise Farm the regional base of active customers upselling and crossselling. Manage accounts to maintain a strong relationship with Radware and to keep them constantly appraised of Radware capabilities...

  • Accounting Manager

    1 week ago


    Toronto, Ontario, Canada Jule Full time

    What it feels like to work at Jule:Jule_ has maintained its flat management structure and start-up culture, despite its steady growth in the industry for the past ten years. The Accounting Manager will be a part of a rapidly growing Accounting and Finance team with opportunities to collaborate with various department's including, Engineering, Purchasing,...

  • accounting manager

    1 week ago


    Toronto, Ontario, Canada Na Freight Forwarding Inc Full time

    Job Title: Accounting Manager Shift Time: 8:00am to 4:30pm (In Office) Permanent Full-Time North American Freight Forwarding is a Canadian based company specializing in logistics services with specific strength in warehousing and distribution, LTL consolidations, expedites, full truckloads and specialized equipment service to and from Canada, United States...

  • Account Manager

    1 week ago


    Toronto, Ontario, Canada GardaWorld Full time

    ACCOUNT MANAGERReports to: Portfolio DirectorPurpose of PositionThis position oversees a designated group of clients, Account Directors and Supervisors, along with the site guarding compliment and is responsible for customer service, collaborating with clients and the Account Director and Supervisors to ensure the best client experience. The Account Manger...

  • Account Manager

    1 week ago


    Toronto, Ontario, Canada BDO Full time

    Putting people first, every dayBDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal...

  • Account Manager

    1 week ago


    Toronto, Ontario, Canada Stitchy Lizard Full time

    Company Description Stitchy Lizard has been a leading provider of embroidery, digitizing, and screen printing services since 2002. Located in Toronto, ON, we are dedicated to building strong relationships with our customers and providing top-quality work and exceptional service. In addition to our embroidery and screen printing services, we offer a wide...

  • Account Manager

    1 week ago


    Toronto, Ontario, Canada Stitchy Lizard Full time

    Stitchy Lizard has been a leading provider of embroidery, digitizing, and screen printing services since 2002. Located in Toronto, ON, we are dedicated to building strong relationships with our customers and providing top-quality work and exceptional service. In addition to our embroidery and screen printing services, we offer a wide selection of promotional...

  • Account Manager

    1 week ago


    Toronto, Ontario, Canada GardaWorld Full time

    ACCOUNT MANAGER:Reports to: Portfolio DirectorPurpose of Position:This position oversees a designated group of clients, Account Directors and Supervisors, along with the site guarding compliment and is responsible for customer service, collaborating with clients and the Account Director and Supervisors to ensure the best client experience. The Account Manger...

  • Accounting Manager

    1 week ago


    Toronto, Ontario, Canada Finlink Group Full time

    Accounting ManagerOBJECTIVE:As an Accounting Manager, in your world, nothing is too big or too small when it comes to creating success. This means you are ready to roll up your sleeves and get your hands dirty. It is this mindset that will allow you to excel as the Accounting Manager for our client. The successful will have a crucial position in supervising...

  • Account Manager

    1 week ago


    Toronto, Ontario, Canada The Mirillion Group Full time

    We are seeking, on behalf of a great start-up in the e-commerce industry, an Account Manager in the Toronto area.Here are the main responsibilities for this role, if you think you are built for this challenge feel free to applyResponsibilities:Prospecting and Lead Generation: Identify and qualify potential clients through cold calling, networking, and other...

  • Account Manager

    1 week ago


    Toronto, Ontario, Canada City Wide Facility Solutions Full time

    City Wide Facility Solutions provides over 20 building maintenance solutions to our clients. We are seeking a motivated and self-starting account manager who is interested in helping us grow the business so that they can potentially grow with us. This is not an office job, as you will be visiting clients until the early afternoon every day, so if you like...

  • accounting manager

    1 week ago


    Toronto, Ontario, Canada Colliers International Full time

    Our people are passionate, take ownership and always do what's right for our clients, people and communities. This position is for an Accounting Manager for our Toronto office. Schedule is Hybrid Monday to Friday 8:30 - 4:30 with three (3) days in office. You are a financial accounting authority with management experience. You have strong performance...

  • Account Manager

    1 week ago


    Toronto, Ontario, Canada CAD MicroSolutions Full time

    **Account Manager Sales**CAD MicroSolutions provides engineers, designers and manufacturers with 3D technology and training for the entire product development lifecycle. We offer a work environment that fosters respect, teamwork, innovative thinking, and exceptional customer service.Reporting to the VP and Director of Sales, we are seeking a seasoned Account...

  • Account Manager

    1 week ago


    Toronto, Ontario, Canada Spin Master Ltd Full time

    Are you a kid at heart looking to build a career with a leading global children's toy, entertainment and digital gaming company?At Spin Master, our unwavering commitment to open mindedness, integrity and innovation is a great part of what has made us an industry leader. How do we stay ahead of the pack? By hiring the best and brightest minds—and that's why...

  • Account Manager

    1 week ago


    Toronto, Ontario, Canada Info-Tech Research Group International Full time

    As an Account Manager, you will manage a book of business by providing a range of operational, administrative and call based client support and relationship management with the goal of renewing client memberships and growing accounts through effective cross selling.Major Responsibilities Create and execute sales and service activity plans. Manage member...

  • Account Manager

    1 week ago


    Toronto, Ontario, Canada Info-Tech Research Group Inc. - Canada Full time

    As an Account Manager, you will manage a book of business by providing a range of operational, administrative and call based client support and relationship management with the goal of renewing client memberships and growing accounts through effective cross selling.Major Responsibilities Create and execute sales and service activity plans. Manage member...

  • Accounting Manager

    4 weeks ago


    Toronto, Ontario, Canada Vaco Lannick Full time

    About the CompanyOur client is a global real estate investment management company. They are looking for an Accounting Manager who will be responsible for adding value to staff and clients through direct supervision of accounting staff to ensure accurate and timely financial information to better manage properties and budgets, make timely decisions, provide...

  • Accounting Manager

    1 month ago


    Toronto, Ontario, Canada Vaco Lannick Full time

    About the CompanyOur client is a global real estate investment management company. They are looking for an Accounting Manager who will be responsible for adding value to staff and clients through direct supervision of accounting staff to ensure accurate and timely financial information to better manage properties and budgets, make timely decisions, provide...

  • Account Manager

    1 week ago


    Toronto, Ontario, Canada MEDICA HEALTH PLANS Full time $60,000 - $102,800

    MEDICA HEALTH PLANS Account Manager MADISON , Wisconsin Apply Now Description This role will partner with senior levelclient services managers assigned to the company\'s largest strategicaccounts. The role will work with directly with internal and externalpartners including consultants, organizational leadership on projects asrequired by contractual...

  • Accounting Manager

    1 week ago


    Toronto, Ontario, Canada B+H ARCHITECTS Full time

    This OpportunityOur Toronto studio is searching for a highly motivated Accounting Manager to join our Finance team. Reporting to the Global Controller, you will be responsible for managing the day-to-day operations of the accounting function, ensuring accurate and timely financial reporting; compliance with regulatory requirements and implementing best...