Manager, Content Management

2 weeks ago

Toronto, Ontario, Canada TD Bank Full time
400562BR

Sales & Business Development

Toronto, ON

February 23, 2023

Company Overview

Department Overview

At TD Insurance, we are committed to fostering an inclusive, accessible environment.

With a Canada-wide workforce of over 4,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow.

TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously. More than just a job, we offer rewarding careers.

  • The Colleague Effectiveness & Enablement (CE&E) team helps enable great leaders and awesome colleagues, to consistently facilitate and deliver, holistic protected borrowing conversations with our customers, to support them in their moments of need while simultaneously accelerating Credit Protection Product growth.


Our dedicated professionals use case-specific best practices, in-depth adult learning knowledge, and proven relationship management skills to influence positive change and drive valued results in Sales Solution Enablement and Customer and Employee Experience strategies.


Job Description:

Can you lead the delivery, measurement, and maintenance of of business-specific and/or enterprise wide colleague and leadership programs? As Manager, Content Delivery, Measurement, and Maintenance, you will:

  • Lead and demonstrate ownership of all aspects of facilitation, measurement, and ongoing maintenance of established performance solutions and learning interventions for the Canadian Personal Bank and Life and Health
  • Facilitate instructorled learning interventions and performance solutions and lead TraintheTrainer activities to demonstrate facilitation best practices and to ensure consistent, branded, learning experiences
  • Establish, elevate, and sustain content management strategy and associated processes to consistently evaluate and update performance solutions and learning interventions for accuracy
  • Update and execute diverse programs, implement and develop activities, tools and programs for businesses, and support business sales/service strategy and management activities
  • Provide thought leadership and/ or industry knowledge for own area of expertise and participate in knowledge transfer within the team and business unit
  • Manage, analyze and draw insights from data to inform priorities and initiatives, including postimplementation reviews and program analysis to ensure solutions continue to meet business strategy and vision
  • Research, analyze and develop best in class solutions designed to address gaps and developmental priorities aligned to business needs
  • Monitor, report, and resolve issues related to work
  • Adhere to enterprise frameworks or methodologies that relate to Life & Health activities
  • Ensure respective programs/policies/practices are well managed, meets business needs, follows internal and external requirements, and aligns with business priorities
  • Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; raise issues where appropriate
  • Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
  • Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
  • Integrate knowledge of the enterprise subfunction's or business line's overarching strategy in developing solutions across multiple functions or operations
  • Interpret internal/external business challenges and the industry environment, recommends course of action and standard methodologies to improve products, processes or services

Requirements:

  • Ability to present and facilitate information in an engaging way to partners, colleagues and business
  • Undergraduate degree and/or over 7 years of relevant work experience
  • Highly seasoned professional role requiring substantial knowledge / expertise in TD Protection Plans and knowledge of broader related areas
  • Advanced knowledge of multifunctional disciplines, strategy development and lines of business supported
  • Sound understanding of risk, process and project management environment, standards and regulations
  • Proficiency in analyzing, researching, organizing and prioritizing work while meeting multiple deadlines and mentoring a team
  • Ardent in working independently as well as collaboratively and building positive relationships in a team
  • Expertise in handling confidential information with discretion and discernment
Additional Information

Language:
English and French is an asset

Hours

37.5

Inclusiveness


At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.

We are dedicated to building a workforce that reflects the diversity of our customers and communities in w

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