Service Specialist

7 days ago

Brampton, Ontario, Canada Rogers Communications Full time

At Rogers, we are committed to helping Canadians bridge the digital divide and ensure that no one is left behind in accessing reliable connectivity.

Through our Service Expansion projects, we are proud to bring our wireless and internet service to homes and businesses across the country to connect them to the people and things that matter most.


Our rapidly growing team is looking for new team members who are committed to making connectivity possible for our neighbours, communities, and local businesses.

This team works cross-functionally, collaborating with our Network, Rogers for Business, and Consumer teams to make a lasting impact in underserved or unserved communities for generations to come.

Come play a key role in building the future of innovation in Canada.

Are you up for the challenge and the fun? If so, consider the following opportunity:

As part of the Rogers Communications Network Management and Operations department, the Service Specialist for Wireless Packet Core Operations will be responsible for implementing and integrating new services, features, nodes, software upgrades and maintaining associated nodes and Services.

The position requires previous background in HSPA/LTE/VoLTE/VoWiFi Packet Core Nodes, IoT and experience supporting and maintaining cloud-native environments. Exposure to 5g networks would be considered as an asset.

What you will be doing:

  • Provide technical support to Rogers Communications Wireless Packet Core PNF Nodes and 5G Cloud Infrastructure components including Virtualization, Containerization, NFVI plus Cloud Native solutions (CNIS)on a national scope
  • Integration and maintaining of HSPA/LTE/VoLTE/VoWiFi/WPN/5G Packet Core entities and solutions
  • Responsible to maintain the services with stringent change/incident/problem Management process discipline.
  • Ensure performance indicators are strictly adhered to when new services are introduced in the nodes.
  • Perform analysis of alarms and statistical measurements to investigate service affecting conditions.
  • Identify opportunities for automation and work towards implementing viable and sustainable solutions in compliance with industry standards.
  • Develop KPIs and threshold limit alerts within the available Monitoring systems to capture Service degradation.
  • Develop and publish technical documentation related to standards, procedures, and preventive maintenance routines.
  • Developing and reviewing scripts (e.g python,perl).
  • This role is essential for ensuring Rogers services are highly available through superior technical support capabilities that are utilized on the innovative HSPA/LTE/VoLTE/VoWiFi/5G Core service delivery Networks and platforms.
  • Create, review, and implement change related procedures and ensure necessary analysis are performed to maintain highest quality of service.

What you have:

  • Demonstrated work experience with the following: SGSN/MME, GGSN, EPG, WMG, DNS and associated services.
  • Experience of Ericsson NFVI product integration such as SDI, CEE, CCD, CCSM, PCC, PCG, CCRC, CCES, CCDM will be an asset
  • Exposure to OpenStack, networking, and virtualization (e.g KVM, vmWare, Kubernetes).
  • In depth knowledge of Linux (experience with Linux OS installation, administration and scripting), TCP/IP, BGP, GRE, MPLS, GTP, Diameter, Sip, Sigtran, HTTP.
  • Experience in network automation and scripting (e.g python, perl, ansible) will be considered as an asset.
  • A Self-Starter mentality is required for this role, you must be able to learn from informal as well as formal channels (learning as you go, on the job peer training) as many of the concepts and services are still evolving within the industry.
  • Good Analytical and troubleshooting skills are essential.
  • Good Knowledge of 3GPP in 5G SA Packet Core
  • Team player, along with the ability to work in a standalone capacity.
  • Demonstrated cogitation of customer focus approach and professionally driven attitude
  • Superior communication and interpersonal skills are required for this role
  • Ability to work in a fastpaced, dynamic environment with changing priorities
  • Flexibility to work shifts, 24hour operation including weekend and holidays.
  • Proven analytical and problemsolving skills are mandatory.
  • Availability to work offhours and on a rotating oncall schedule.
  • Industry certifications on technologies mentioned above will be considered as an asset.

Schedule:
Full time

Shift:
Rotating

Length of Contract:
Not Applicable (Regular Position)
Work Location: 8200 Dixie Road (101), Brampton, ON

Travel Requirements:
Up to 10%

Posting Category/Function:
Technology & Engineering

Requisition ID: 288159

Posting Notes:
Digital & Technology

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