Service Specialist

1 week ago


Brampton, Ontario, Canada Rogers Full time
Service Specialist

Our Technology team is dedicated to connecting Canadians to what matters most every day. Together, we proudly serve 30 million Canadians monthly by leading innovative technology projects. We handle large-scale, complex projects that shape Canada's tech future and enhance connectivity nationwide. If you're interested in joining us, consider the following opportunity:


Data Metering & Prepaid Services Core Operations - Service Specialist

Join the Rogers Communications Network Management and Operations team to implement and integrate new services, features, and maintain associated nodes and Services. You'll need prior experience in Charging/Rating platforms and supporting cloud-native environments. Exposure to 3G/4G/5G networks is a plus.


Responsibilities:
  • Provide technical support for Rogers Communications Data Rating/Charging architecture nationally.
  • Integrate new Charging nodes into the Virtualization realm.
  • Maintain services following strict change/incident/problem Management processes.
  • Ensure performance indicators are met for new services introduced.
  • Analyze alarms and statistical measurements to address service conditions.
  • Identify automation opportunities and implement sustainable solutions.
  • Develop KPIs, alerts, and technical documentation.
  • Establish alarming and backup solutions for integrated platforms.
  • Create and review procedures to maintain service quality.
Qualifications:
  • Post-secondary degree in Telecommunications or Engineering required.
  • Experience with AAA Authentication, DPI, OCS, PCEF/PCRF, Charging principles.
  • Knowledge of Linux, networking, and virtualization.
  • Proficiency in network automation and scripting.
  • Self-Starter mentality, analytical skills, and customer-focused approach.
  • Good communication, troubleshooting skills, and industry standards knowledge.
  • Ability to work in a fast-paced environment and collaborate effectively.
  • Dedication to problem-solving and continuous learning.
  • Industry certifications are a plus.

Schedule: Full time
Shift: Rotating
Length of Contract: Not Applicable (Regular Position)


Work Location: Based in Brampton, ON
Travel Requirements: Up to 10%
Posting Category/Function: Technology & Engineering


At Rogers, we value diversity and inclusion, creating a supportive workplace for all. We empower our employees to bring their full selves to work, removing barriers for equal participation. We support candidates with disabilities throughout the recruitment process. For more information, visit the Recruitment Process FAQ.


Successful candidates will undergo a background check as part of the hiring process.


Perks & Benefits for Rogers Team Members:

  • Health & well-being benefits
  • Donation matching
  • Paid time off for volunteering
  • Wealth Accumulation: Pension plan & Employee stock options
  • Generous employee discounts
  • Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply


Get career guidance and inspiration from the For the Love of Work podcast with Dr. Sonia Kang.

Job Segment: Cloud, Virtualization, Linux, Technical Support, Engineer, Technology, Engineering



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