Customer Relations Manager

2 weeks ago

Vaughan, Ontario, Canada IKEA Full time

Job ID: 230770

Date posted: 11/03/2024

Who you are

  • You love working in a fast paced and constantly changing retail/ home furnishing environment
  • You have at least 3 years of direct Leadership experience in a highvolume Sales, Retail or Customer Service environment, leading medium to large sized teams
  • You understand the needs and expectations of customers and coworkers from various touch points within a retail environment
  • You're very results driven and analytical.
  • You're quick on your toes and a great problem solver (especially when it comes to customer conflicts).
  • You have amazing attention for details and can effortlessly juggle multiple competing priorities while keeping a smile on your face
  • You are a total peopleperson and can strike up a conversation easily
  • You have an obvious passion for IKEA products and design, as well as our Sustainability commitment
  • Your management style can be summed up like this: open door, empowering, strategic and supportive. You believe that leadership is a collective activity where we all have something to learn from each other.
  • You love having a flexible schedule

A day in your life with us

  • Coach, manage, mentor and onboard new and existing team members to ensure that they succeed. This includes identifying and developing internal talent for the future.
  • Establish and maintain service agreements with internal stakeholders and external partners in order to protect operational standards.
  • Ensure that the departments under your function are following internal, national and global rules, regulations and policies.
  • Along with other management team members, create and implement a customerfocused business plan for the upcoming fiscal year.
  • Participate in Leadership meetings with other Store/Department Managers to discuss business needs and objectives
  • Support the overall store business plan as well as the specific team goals
  • Plan and determine what departmental resources and investments are needed to ensure that the services offered meet and exceed customer expectations.
  • Influence your team with customer insights that will allow them to make decisions that meet the needs of customers.
  • Implement any new ways of working, processes or techniques
  • Supporting the team with additional duties, as required

Together as a team


At IKEA it's all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment.

We're a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers:

we set up services, gather feedback and make things right Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions.

We're a bunch of people who are truly passionate about people

JUST SO YOU KNOW
In the IKEA world, this position is officially referred to as: Customer Relations Manager

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