![Peeple Inc](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative
1 week ago
Our Client
Our client is a leading Canadian manufacturing and distribution company in the building materials space that supplies some of the largest construction companies in North America.
Established in Toronto in 1967 they are operating as a 3rd generation family business and are entering a period of very high growth while still adhering to well-established family culture and supportive environment.
The Opportunity
Key Responsibilities
- Manage incoming customer service inquiries, Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Troubleshoot and provide answers to dealers, installers, and customers about product and motorization issues.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, and process and enter customer orders.
- Process customer inputs by using company ERP and CRM systems.
- Process orders and enter them into the ERP system.
- Follow communication procedures, guidelines, and policies
- Other related duties and projects as assigned.
Education/Experience
- 2 + years of proven Customer Support/Service experience
- Must have experience with MS Office Suite (Outlook, Word, Excel, PowerPoint)
- Ability to multitask, prioritize, and manage time effectively
- Familiarity with CRM and ERP systems
- Very strong problemsolving skills
- Experience at a Manufacturing company is a big plus
Who You Are
- Ability to work independently as well as part of a closeknit team
- Thrives in an office environment with a high degree of collaboration
- Excellent oral/written communication skills
- Jumps at the opportunity to support a colleague and lend a hand
- Strong attention to detail
- A genuine relationship builder who is always looking to be a support mechanism
About Peeple Inc:
- Peeple Inc. and the clients we represent are committed to an inclusive and discriminationfree workplace, as well as complete compliance with the B.C. Human Rights Code, Canadian Human Rights Act, and the Employment Equity Act._
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