![A.K.A. New Media](https://media.trabajo.org/img/noimg.jpg)
Client Experience Coordinator
2 weeks ago
A.K.A. New Media Inc.
(A.K.A.), an advanced technology and communications company, has an immediate requirement for a dynamic, focused, organized and energetic Account Coordinator who enjoys problem solving, to join its raisin team.
raisin (a product of A.K.A.) is a SaaS based, state-of-the-art, online and mobile fundraising platform that empowers charities and non-profits across Canada and the United States to reach and exceed their fundraising goals.
Job Description:
In the role of raisin Client Experience Coordinator, duties include:
Technical Support - Provide ongoing account and product support for multiple charitable clients using the raisin online fundraising system
Training - Train clients on all aspects of the raisin product (web-based and in-person)
Tracking - Ensure that CRM tool is kept up to date with all account activities, opportunities and contact details. Ensure that support time is accurately tracked and billed
Marketing - Support marketing initiatives (online and print) as directed
Business Development - Provide ongoing business development support as directed
Product Development - Assist in identifying features for future product development as directed
What We Can Offer You:
A stable but growing, exciting company that's been around for more than 20 years
Competitive salary
Comprehensive health and benefits package
Team building and social events
Fun, intelligent co-workers to support through challenges, changes, and improvements
We are located in the Junction neighbourhood of Toronto, however, during the current climate, remote employees who are a Canadian permanent resident, or have a valid work permit for Canada will also be considered if a strong fit.
This position is full time, Monday to Friday
Salary Range:
$44K - $50K, commensurate with experience.
COVID-19 & Precautions:
Qualifications:
Requirements:
1-2+ years professional account support
Post-secondary degree or diploma (preferably communications, fundraising, marketing or technology)
Key values of honesty, integrity, professionalism and passion for customer service and technology
Experience supporting or using digital technologies and web-based software
Excellent written and verbal communication skills
Able to communicate technical concepts to a non-technical audience
An understanding of and passion for charities and fundraising
Nice to Haves:
Experience in a Digital or Marketing Agency environment
An interest in or passion for Not-For-Profits and volunteering
Bilingual (English/French)
Most importantly, you must be positive, highly organized, and enjoy challenges
Not-for-profit & fundraising experience
Web development & software development, HTML & CSS
Customer service
CRM systems (HubSpot & Salesforce)
Project management
Sales experience, including prospecting and cold-calling
Additional Information
For additional information about AKA raisin and the parent company, A.K.A.
New Media, please be sure to visit the following websites:
Please attach a resume that describes your specific contribution/role on any projects mentioned in resume.
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