Client Experience Specialist

7 days ago

Toronto, Ontario, Canada MEDCAN Full time

About Us:


Established over 30 years ago, Medcan is a global leader in assessing clients' overall well-being and inspiring them to live well.

Medcan has a comprehensive range of diagnostic assessments, which, in combination with innovative programs tailored to specific needs, are designed to successfully reach improved health outcomes.


Over 70 physicians and specialists, alongside a broad roster of complementary health care disciplines, provide health and lifestyle management services on site and by video consult for individuals, families and organizations.

Our team of 550+ staff see clients virtually and physically from our downtown Toronto and Oakville clinics.

The Role:

The Accountabilities:

  • Provide exceptional client service, build strong client relationships, and serve as a brand ambassador, demonstrating flexibility and the ability to adapt to changing priorities
  • Leverage exceptional product knowledge, brand understanding, selling points and featured seasonal services/products
  • Manage the scheduling and booking of appointments for existing and new clients, while recommending appropriate services to clients based on client health aspirations
  • Increase sales via crossselling, upselling, addon sales and promotional offers
  • Quote and discuss fees and payment policies, and address inquiries regarding invoices, payments, and collections
  • Undertake timely and organized client followups via multiple client channels
  • Coordinate with other department staff to ensure exceptional delivery of service
  • Provide ongoing technical support for our online client portal
  • Participate in client satisfaction initiatives and proactively communicate customer feedback
  • Assist with training and mentoring of new staff

The Requirements:

  • Bachelor's degree in business, health or a related discipline
  • Minimum of 12 years of experience in a customer service position, including client service (phone or inperson) and/or client loyalty
  • The ability to navigate difficult conversations and interactions with professionalism
  • A proven track record of being resourceful and finding solutions even when there is no clear path
  • Persistent attitude, numbersdriven and selfmotivated
  • Proficiency in Microsoft Office, Outlook and Salesforce is an asset
  • Bilingualism is an asset
This position is full-time, and is scheduled Wednesday through Friday 8:30am-5:00pm and Saturday and Sunday 8:00am-4:30pm. This is a fully remote position with occasional requirements to come on site for training and team meetings/events.

Our Benefits:
Medcan's philosophy of Live Well, For Life applies not only to our clients, but also our valued staff members.

We provide paid Wellness Days along with a variety of programs to help our employees manage their mental and physical well-being.

We offer special employee rates on fitness sessions, in-house specialty services, and a complimentary membership to our clinic to name a few.

We also have employee perks to continue to help our staff Live Well, For Life.

This includes complimentary group fitness sessions as well as an on-site healthy lunch program provided by our own food and catering brand, Nourish.

We also provide interactive webinars hosted by our in-house experts focused on Eat, Move, Think. Our enhanced benefits package is just one of the reasons why we continue to be one of Canada's Best Managed Companies

We thank all applicants for their interest; however only those selected for an initial interview will be contacted. No phone calls and no agencies please.

Diversity, Inclusion, and Accessibility:
Medcan is an equal opportunity employer committed to the principles of employment equity, diversity, and inclusion.

We continuously work to provide a fair opportunity for all staff to participate and succeed at work, creating a sense of belonging, respect and a place that values the unique perspectives and lived experiences of each member of our team.

We recognize the value of diversity in attributes such as age, gender identity and expression, sexual orientation and attractionality, ethnicity, race, colour, nationality, family and marital status, ability, religion and belief, freedom of thought, and any other characteristic that makes you unique.

If these principles resonate with you, we encourage you to apply

If contacted for an employment opportunity, please advise your Talent Management Specialist if you require accommodation.

  • Client Experience Retention Specialist

    7 days ago

    Old Toronto, Ontario, Canada MEDCAN Full time

    Job Description:Job information Client Experience Retention Specialist from the Company MEDCAN, this latest Client Experience Retention Specialist job vacancy is located in the city Toronto, ON located in the country Canada . This latest job opening is open to job seekers who have the latest education / graduate Bachelor Degree . Job Vacancies in this...

  • Client Experience Onboarding Specialist

    7 days ago

    Toronto, Ontario, Canada MarkiTech Full time

    We are hiring a Client Experience Onboarding Specialist at MarkiTech.As a Client Experience - Onboarding Specialist at MarkiTech, you will play a crucial role in ensuring a smooth and successful onboarding process for our customers. You will be responsible for integrating virtual care technologies and clinical decision support systems for patients into our...

  • Client Experience Specialist, Inbound

    7 days ago

    Toronto, Ontario, Canada MEDCAN Full time

    About Us:Established over 30 years ago, Medcan is a global leader in assessing clients' overall well-being and inspiring them to live well. Medcan has a comprehensive range of diagnostic assessments, which, in combination with innovative programs tailored to specific needs, are designed to successfully reach improved health outcomes.Over 80 physicians and...

  • Inbound Client Experience Specialist

    7 days ago

    Toronto, Ontario, Canada MEDCAN Full time

    About Us:Established over 30 years ago, Medcan is a global leader in assessing clients' overall well-being and inspiring them to live well. Medcan has a comprehensive range of diagnostic assessments, which, in combination with innovative programs tailored to specific needs, are designed to successfully reach improved health outcomes.Over 80 physicians and...

  • Client Experience

    7 days ago

    Toronto, Ontario, Canada Insurance Talent Group Full time

    Client Experience Specialist - Personal Lines Markham, Ontario Our client seeks a dynamic and technology-oriented leader to guide the growth of their Personal Lines Sales Department. Reporting to Group & Affinity and working closely with Personal Lines sales, operations and digital services. This specialist role will train brokers on modern digital tools...

  • Client Experience Manager

    7 days ago

    Toronto, Ontario, Canada Securian Canada Full time

    What we do every day to be our very best Every day at Securian Canada means a day spent helping Canadians and their families build secure tomorrows. We're agile and innovative, and we aren't afraid to challenge and create, or bring diverse perspectives to our work.- Who we needThe Client Experience Manager will be responsible for planning, executing, and...

  • Client Experience Manager

    7 days ago

    Toronto, Ontario, Canada Securian Canada Full time

    What we do every day to be our very best Every day at Securian Canada means a day spent helping Canadians and their families build secure tomorrows. We're agile and innovative, and we aren't afraid to challenge and create, or bring diverse perspectives to our work.- Who we needThe Client Experience Manager will be responsible for planning, executing, and...

  • Client Experience Loyalty and Retention Specialist

    7 days ago

    Toronto, Ontario, Canada Peninsula Canada Full time

    Department: Client ExperienceLocation:Toronto, ON (On-site)Salary:Commensurate based on experienceAbout UsPeninsula Canada is a provider of external HR and OHS solutions; including, employment relations and health and safety advice, consultancy, BrightHR Software and Peninsula brAInbox. We are providers to small and medium-sized businesses located throughout...

  • Client Services Specialist

    7 days ago

    Toronto, Ontario, Canada Questrade Full time

    Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure. We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about...

  • Client Services Specialist

    1 week ago

    Toronto, Ontario, Canada Questrade Financial Group Full time

    Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure.We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our...

  • Client Services Specialist

    1 week ago

    Toronto, Ontario, Canada Questrade Financial Group Full time

    Monday, April 29, 2024 Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure. We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team...

  • Client Service Specialist

    7 days ago

    Toronto, Ontario, Canada Raymond James Financial, Inc. Full time

    Client Service SpecialistRaymond James Independent Financial Services, Perreira Wealth Advisory is hiring a Client Service Specialist to join their growing cross-border wealth management practice in Toronto. Raymond James Ltd. is one of Canada's leading independent investment dealers, offering high-quality investment products and services to clients seeking...

  • Client Support Specialist

    7 days ago

    Toronto, Ontario, Canada Resume Target Inc Full time

    Company Description Resume Target is an industry leader in professional resume writing services known for their fanatical customer service, client support, and quality of work delivered in North America. Job Description We are currently looking to hire a Client Support Specialist for our growing sales division. As a Client Support Specialist, you...

  • IT Client Support Specialist

    7 days ago

    Toronto, Ontario, Canada Ontario Securities Commission Full time

    IT Client Support SpecialistInformation Services BranchPermanent, Full-timeFile #22-183The Ontario Securities Commission (OSC) is the statutory body responsible for regulating Ontario's capital markets in accordance with the mandate established in the provincial Securities Act and the Commodity Futures Act. The Commission's mandate is to provide protection...

  • Client Support Specialist

    7 days ago

    Toronto, Ontario, Canada Resume Target Full time

    Resume Target is an industry leader in professional resume writing services known for their fanatical customer service, client support, and quality of work delivered in North America. Job Description We are currently looking to hire a Client Support Specialist for our growing sales division. As a Client Support Specialist, you will be responsible for...

  • Member Experience Specialist

    7 days ago

    Toronto, Ontario, Canada OMERS Full time

    Want to join an organization that makes a difference in the lives of over half-a-million people in Ontario? OMERS aspires to be the most trusted partner in empowering members through their pension journey. Our Member Experience Team is looking for service centric Member Experience Specialists to fulfil a rewarding role in assisting and supporting our...

  • Bilingual Customer Experience Specialist

    7 days ago

    Toronto, Ontario, Canada EightSix Network Inc Full time

    Bilingual Customer Experience Specialist Part Time / Full Time Bilingual Customer Experience Specialist Celebrating 50 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for Associates who share our passion for innovation, creativity and results We are passionate about...

  • Bilingual Client Content Specialist

    7 days ago

    Toronto, Ontario, Canada Cision Full time

    Cision employs the brightest, most passionate people in the tech industry. We'd love for you to join our growing team We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours.Our Customer Content Specialist team...

  • Client Operations Specialist

    7 days ago

    Toronto, Ontario, Canada IFDS Group Full time

    Client Operations Specialist_ Please note: This is a one year contract temporary position, with the potential to transition to permanent role based on performance and organizational needs._Do you posses a high level of reliability, precision and attention to detail? Are you looking to start your career in Business Operations? Our Business Operations Team has...

  • Client Strategy, Specialist

    1 week ago

    Toronto, Ontario, Canada Interac Corp. Full time

    Client Strategy SpecialistAt Interac, we focus on developing and offering products that empower Canadians to take control of their finances to enhance their quality of life. Our contributions extend beyond this, from leading real-time money transfers to innovating payment solutions for public transportation systems and exploring new areas such as...