Front Desk Supervisor

1 week ago


Niagara Falls, Ontario, Canada River Rapids Inn Full time
Experience in ChoiceADVANTAGE or SkyTouch Hotel program is mandatory

  • Handling Groups sales and Marketing
  • Credit Card balancing
  • Guest Review and feedbacks
  • Dealing with Guest Complains and concerns
  • Accepting payment for all guests' accounts both at the time of registration and at checkout
  • Departure duties including friendly and efficient checkout of guests as well as expressing desire for return business
  • Posting miscellaneous charges as requested
  • Answering guest inquires in a timely and accurate manner
  • Contributing to achieving the loyalty of our guests by exceeding their expectations and providing warm professional service
  • Handling guest complaints and comments in a professional manner and providing the follow up required with coworkers and leaders
  • Being aware and informed of rate/sell levels and seasons, contracted rates, packages and promotions
  • Prearrival duties including blocking rooms with respect to special requests, loyalty member guests and large room types
  • Clear and concise passon communication with all associates coming on to the next shifts.
  • Any other duties as assigned

QUALIFICATIONS:

  • Excellent interpersonal and communication skills when dealing with guests both internally and externally.
  • Must have a genuine hospitality 'gene' and a passion for service excellence.
  • Demonstrated professional telephone manners.
  • Excellent organizational and time management skills and the ability to work under pressure.
  • Ability to work independently with mínimal supervision as well as cooperatively within a team setting.
  • Must provide a high standard of customer service.
  • Attention to detail.
  • Previous Front Desk Supervisor experience is must
  • Outstanding attention to detail both personal grooming/appearance and in properly identifying guest's needs, demeanor, and level of required service attention.

Job Types:
Full-time, Permanent

Benefits:

  • Dental care
  • Extended health care
  • Onsite parking
  • Vision care

Schedule:

  • 8 hour shift
  • Holidays
  • Weekends as needed

Application question(s):

  • Experience in ChoiceADVANTAGE or SkyTouch Hotel is mandatory

Education:

  • Secondary School (preferred)

Experience:

  • Supervising: 2 years (required)

Work Location:
In person

  • Niagara Falls, Ontario, Canada Country Inn & Suites Full time

    HOTEL FRONT DESK SUPERVISORDo you have great customer service skills? The Country Inn & Suites by Radisson is seeking an energetic and experienced Front Desk Supervisor who will provide the utmost service to our guests in a friendly, enthusiastic, professional, and timely manner in accordance with brand and guest service standards. As a Front Office...


  • Niagara Falls, Ontario, Canada Ramada Fallsview Full time

    The Ramada Niagara Falls/Fallsview is looking for a motivated individual to join our Front Desk Supervisor Team.Duties will include but not limited to:Responsible for overlooking front desk in a busy hotel in the heart of the Niagara Falls District. Training of employees Greeting and welcoming guests upon arrival by consistently offering professional,...

  • Front Desk Agent

    1 week ago


    Niagara Falls, Ontario, Canada The Cannery Lofts Full time

    SALARY RANGE:$ /hour- based on experienceEMPLOYEE BENEFITS:Employee DiscountsFree ParkingPaid Time OffJOB OVERVIEW:A Hotel Front Desk Agent is the first point of contact for guests, and they are a key position in managing all aspects of our guest's experience and accommodations. Hotel Front Desk Agent responsibilities include registering guests, managing...

  • Front Desk Agent

    1 week ago


    Niagara Falls, Ontario, Canada The Cannery Lofts Full time

    SALARY RANGE:$16.55-$19.55/hour- based on experienceEMPLOYEE BENEFITS:Employee DiscountsFree ParkingPaid Time OffJOB OVERVIEW:A Hotel Front Desk Agent is the first point of contact for guests, and they are a key position in managing all aspects of our guest's experience and accommodations. Hotel Front Desk Agent responsibilities include registering guests,...


  • Niagara Falls, Ontario, Canada Simply Fit Health Club Full time

    Front Desk ReceptionistDuties: Greet and welcome members and customers in a friendly and professional manner Answer phone calls, take messages, and direct calls to the appropriate staff members Schedule appointments and manage the office calendar for inquries Check members in and out, collect payments, and update member records Maintain a clean and organized...


  • Niagara Falls, Ontario, Canada Ramada Fallsview Full time

    The Ramada Niagara Falls/Fallsview is looking for a motivated individual to join our Front Desk Supervisor Team.Duties will include but not limited to:Responsible for overlooking front desk in a busy hotel in the heart of the Niagara Falls District. Training of employees Greeting and welcoming guests upon arrival by consistently offering professional,...


  • Niagara Falls, Ontario, Canada Vittoria Hotel & Suites Full time

    Overview:Responsibilities: Manage the front desk operations efficiently Greet and assist guests in a professional and friendly manner Handle phone calls and inquiries promptly and professionally Checkin and checkout guests accurately Ensure guest satisfaction by addressing their needs and resolving any issues Coordinate with other departments to ensure...

  • Front Desk Manager

    1 week ago


    Niagara Falls, Ontario, Canada River Rapids Inn Full time

    AWARD WINNING PROPERTY SPECIALIZING IN CUSTOMER SERVICE AND EXCEEDING GUEST EXPECTATIONS Strong leadership and team building skills, minimum 5 years at front desk Greeting and welcoming guests upon arrival Registering guests into the computer system Verifying reservation, address, and credit card information Handling room keys for inhouse guests, ensuring...

  • Front Desk Agent

    1 week ago


    Niagara Falls, Ontario, Canada Quality Inn and Suites Full time

    The Quality Inn & Suites is looking for motivated individuals to join our Front Desk Team Greeting and welcoming guests upon arrival by consistently offering professional, friendly, and engaging service Checking- in and checking-out guests according to Travelodge Brand standards Registering guests into the computer system Verifying reservations, address, and...

  • Front Desk Agent

    1 week ago


    Niagara Falls, Ontario, Canada Ramada Fallsview Full time

    The Ramada Niagara Falls/Fallsview is looking for motivated individuals to join our Front Desk Team Greeting and welcoming guests upon arrival by consistently offering professional, friendly, and engaging service Checking- in and checking-out guests according to Ramada Brand standards Registering guests into the computer system Verifying reservations,...

  • Front Desk Agent

    1 week ago


    Niagara Falls, Ontario, Canada Ramada Fallsview Full time

    The Ramada Niagara Falls/Fallsview is looking for motivated individuals to join our Front Desk Team Greeting and welcoming guests upon arrival by consistently offering professional, friendly, and engaging service Checking- in and checking-out guests according to Ramada Brand standards Registering guests into the computer system Verifying reservations,...


  • Niagara Falls, Ontario, Canada Niagara Grandview Boutique Hotel Full time

    Front Desk Agent Duties: Greet and welcome guests as they arrive at the hotel Checkin and checkout guests efficiently and accurately Answer phone calls and respond to guest inquiries Provide information about hotel facilities, services, and local attractions Handle guest complaints and resolve issues in a professional and timely manner Process payments and...


  • Niagara Falls, Ontario, Canada River Rapids Inn Full time

    AWARD WINNING PROPERTY SPECIALIZING IN CUSTOMER SERVICE AND EXCEEDING GUEST EXPECTATIONS Greeting and welcoming guests upon arrival Registering guests into the computer system Verifying reservation, address, and credit card information Handling room keys for inhouse guests, ensuring that the Company's security procedures are adhered to Accepting payment for...

  • Front Desk Agent

    1 week ago


    Niagara Falls, Ontario, Canada Vittoria Hotel & Suites Full time

    Duties: Greet guests as they arrive and assist with checkin and checkout processes Answer phone calls and direct them to the appropriate department or individual Respond to guest inquiries and resolve any issues promptly Maintain accurate records of guest information and reservations Process payments and maintain cash drawers Coordinate with housekeeping and...

  • Front Desk Agent

    1 week ago


    Niagara Falls, Ontario, Canada Holiday Inn by the Falls Full time

    Why Choose the Holiday Inn? Working in the heart of the Niagara Falls tourist district right across from the new casino Opportunity to work in a highenergy and fast paced workplace where you can feel like you are part of a winning team. A safe and healthy work environment, inclusive of COVID19 preventative measures that meet or exceed government...

  • Front Desk Agent

    1 week ago


    Niagara Falls, Ontario, Canada Holiday Inn by the Falls Full time

    Why Choose the Holiday Inn? Working in the heart of the Niagara Falls tourist district right across from the new casino Opportunity to work in a highenergy and fast paced workplace where you can feel like you are part of a winning team. A safe and healthy work environment, inclusive of COVID19 preventative measures that meet or exceed government...


  • Niagara Falls, Ontario, Canada Ramada Niagara FallsFallsview Full time

    _We are currently seeking a highly motivated and experienced Front Office Manager to join our team at Ramada Fallsview. As the Front Office Manager, you will play a crucial role in ensuring exceptional guest service and smooth operations at the front desk. If you have a passion for hospitality and possess excellent customer service skills, we encourage you...


  • Niagara-on-the-Lake, Ontario, Canada Best Western Colonel Butler Inn Full time

    Niagara's Finest Hotels is currently seeking a full time Front Office Supervisor to join our growing Best Western teamDo you have a passion for delivering exceptional front line customer service? This could be the perfect opportunity for you.What you'll be doing: Assist the Front Office Manager with comment card recovery, and scheduling. Manage all Guest...


  • Niagara-on-the-Lake, Ontario, Canada The Charles Hotel Full time

    Niagara's Finest Hotels is currently seeking a part time Front Office Supervisor to join our growing Best Western teamDo you have a passion for delivering exceptional front line customer service? This could be the perfect opportunity for you.What you'll be doing: Assist the Front Office Manager with comment card recovery, and scheduling. Manage all Guest...


  • Niagara Falls, Ontario, Canada Canadian Niagara Hotels Full time

    Niagara Falls-based Canadian Niagara Hotels Group of Companies is one of Canada's largest and most successful diversified entertainment businesses, with more than 2500 talented professionals spread across its various Hotels, Spas, Conference Centres, Restaurants, Craft Brewery and Distillery, Indoor Waterpark, City Touring, Entertainment and Specialty Retail...