Front Desk Agent

1 week ago


Niagara Falls, Ontario, Canada Holiday Inn by the Falls Full time

Why Choose the Holiday Inn?

  • Working in the heart of the Niagara Falls tourist district right across from the new casino
  • Opportunity to work in a highenergy and fast paced workplace where you can feel like you are part of a winning team.
  • A safe and healthy work environment, inclusive of COVID19 preventative measures that meet or exceed government guidelines.

Responsibilities:

  • Provide a high standard of customer service by efficiently and accurately dealing with all guest transactions.
  • Adheres to proper credit and cash handling policies and procedures.
  • Use of proper telephone etiquette, answering all calls in a timely and professional manner.
  • Acts as a host to guests by searching out opportunities to go above and beyond.
  • Promote good will by being courteous, friendly, professional, and helpful to guests and coworkers.
  • Provide reservation and rate information as required.
  • Coordinates room status updates with the housekeeping department by notifying housekeeping of all checkouts, late checkouts, early checkins, special requests, and day rooms.
  • Coordinates guest room maintenance work with the maintenance department.
  • Assists the overall hotel operation by performing duties as needed.

Qualifications:

  • Customer servicerelated experience, 2 years of Front Desk experience preferred.
  • Able to work flexible hours including weekends and holidays.
  • Must be able to stand for extended periods of time.
  • Passionate about customer care.
  • Excellent interpersonal and communication skills (written and verbal).
  • Attention to detail.
  • Ability to multitask and prioritize competing demands.

Job Types:
Full-time, Permanent

Salary:
$15.50-$16.00 per hour

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Weekend availability

COVID-19 considerations:
All employees are required to abide by local and provincial health by-laws.

Work Location:
One location
  • Front Desk Agent

    1 week ago


    Niagara Falls, Ontario, Canada The Cannery Lofts Full time

    SALARY RANGE:$ /hour- based on experienceEMPLOYEE BENEFITS:Employee DiscountsFree ParkingPaid Time OffJOB OVERVIEW:A Hotel Front Desk Agent is the first point of contact for guests, and they are a key position in managing all aspects of our guest's experience and accommodations. Hotel Front Desk Agent responsibilities include registering guests, managing...

  • Front Desk Agent

    1 week ago


    Niagara Falls, Ontario, Canada The Cannery Lofts Full time

    SALARY RANGE:$16.55-$19.55/hour- based on experienceEMPLOYEE BENEFITS:Employee DiscountsFree ParkingPaid Time OffJOB OVERVIEW:A Hotel Front Desk Agent is the first point of contact for guests, and they are a key position in managing all aspects of our guest's experience and accommodations. Hotel Front Desk Agent responsibilities include registering guests,...


  • Niagara Falls, Ontario, Canada Niagara Grandview Boutique Hotel Full time

    Front Desk Agent Duties: Greet and welcome guests as they arrive at the hotel Checkin and checkout guests efficiently and accurately Answer phone calls and respond to guest inquiries Provide information about hotel facilities, services, and local attractions Handle guest complaints and resolve issues in a professional and timely manner Process payments and...


  • Niagara Falls, Ontario, Canada Country Inn & Suites Full time

    HOTEL FRONT DESK SUPERVISORDo you have great customer service skills? The Country Inn & Suites by Radisson is seeking an energetic and experienced Front Desk Supervisor who will provide the utmost service to our guests in a friendly, enthusiastic, professional, and timely manner in accordance with brand and guest service standards. As a Front Office...

  • Front Desk Agent

    1 week ago


    Niagara Falls, Ontario, Canada Quality Inn and Suites Full time

    The Quality Inn & Suites is looking for motivated individuals to join our Front Desk Team Greeting and welcoming guests upon arrival by consistently offering professional, friendly, and engaging service Checking- in and checking-out guests according to Travelodge Brand standards Registering guests into the computer system Verifying reservations, address, and...

  • Front Desk Agent

    1 week ago


    Niagara Falls, Ontario, Canada Ramada Fallsview Full time

    The Ramada Niagara Falls/Fallsview is looking for motivated individuals to join our Front Desk Team Greeting and welcoming guests upon arrival by consistently offering professional, friendly, and engaging service Checking- in and checking-out guests according to Ramada Brand standards Registering guests into the computer system Verifying reservations,...

  • Front Desk Agent

    1 week ago


    Niagara Falls, Ontario, Canada Ramada Fallsview Full time

    The Ramada Niagara Falls/Fallsview is looking for motivated individuals to join our Front Desk Team Greeting and welcoming guests upon arrival by consistently offering professional, friendly, and engaging service Checking- in and checking-out guests according to Ramada Brand standards Registering guests into the computer system Verifying reservations,...

  • Front Desk Agent

    1 week ago


    Niagara-on-the-Lake, Ontario, Canada Andrew Peller Limited Full time

    #BeExtraordinaryAt Andrew Peller Limited (APL), our mission is to be Canada's #1 branded wine andcraft beverage company by delivering the perfect brand experience for everylifestyle and occasion. Through our commitment to excellence, honouring ourroots, owning it, fostering belonging and driving to succeed, we inspire teammates to beextraordinary every...

  • Front Desk Agent

    1 week ago


    Niagara Falls, Ontario, Canada Vittoria Hotel & Suites Full time

    Duties: Greet guests as they arrive and assist with checkin and checkout processes Answer phone calls and direct them to the appropriate department or individual Respond to guest inquiries and resolve any issues promptly Maintain accurate records of guest information and reservations Process payments and maintain cash drawers Coordinate with housekeeping and...


  • Niagara Falls, Ontario, Canada Simply Fit Health Club Full time

    Front Desk ReceptionistDuties: Greet and welcome members and customers in a friendly and professional manner Answer phone calls, take messages, and direct calls to the appropriate staff members Schedule appointments and manage the office calendar for inquries Check members in and out, collect payments, and update member records Maintain a clean and organized...


  • Niagara Falls, Ontario, Canada Ramada Fallsview Full time

    The Ramada Niagara Falls/Fallsview is looking for a motivated individual to join our Front Desk Supervisor Team.Duties will include but not limited to:Responsible for overlooking front desk in a busy hotel in the heart of the Niagara Falls District. Training of employees Greeting and welcoming guests upon arrival by consistently offering professional,...

  • Front Desk Agent

    1 week ago


    Niagara Falls, Ontario, Canada Holiday Inn by the Falls Full time

    Why Choose the Holiday Inn? Working in the heart of the Niagara Falls tourist district right across from the new casino Opportunity to work in a highenergy and fast paced workplace where you can feel like you are part of a winning team. A safe and healthy work environment, inclusive of COVID19 preventative measures that meet or exceed government...


  • Niagara Falls, Ontario, Canada Vittoria Hotel & Suites Full time

    Overview:Responsibilities: Manage the front desk operations efficiently Greet and assist guests in a professional and friendly manner Handle phone calls and inquiries promptly and professionally Checkin and checkout guests accurately Ensure guest satisfaction by addressing their needs and resolving any issues Coordinate with other departments to ensure...

  • Front Desk Manager

    1 week ago


    Niagara Falls, Ontario, Canada River Rapids Inn Full time

    AWARD WINNING PROPERTY SPECIALIZING IN CUSTOMER SERVICE AND EXCEEDING GUEST EXPECTATIONS Strong leadership and team building skills, minimum 5 years at front desk Greeting and welcoming guests upon arrival Registering guests into the computer system Verifying reservation, address, and credit card information Handling room keys for inhouse guests, ensuring...


  • Niagara Falls, Ontario, Canada River Rapids Inn Full time

    AWARD WINNING PROPERTY SPECIALIZING IN CUSTOMER SERVICE AND EXCEEDING GUEST EXPECTATIONS Greeting and welcoming guests upon arrival Registering guests into the computer system Verifying reservation, address, and credit card information Handling room keys for inhouse guests, ensuring that the Company's security procedures are adhered to Accepting payment for...


  • Niagara Falls, Ontario, Canada Best Western Plus Cairn Croft Hotel Full time

    Best Western Plus Cairn Croft Hotel is a proud, family-run business and has established itself in our beautiful city as one of Niagara's most unique destination hotels. We have just concluded a magnificent five-million-dollar property improvement plan, which began three years ago with the introduction of Doc Magilligan's Restaurant & Irish Pub. Since then we...

  • Front Desk Agent

    1 week ago


    Niagara-on-the-Lake, Ontario, Canada Queens Landing Full time

    Queen's Landing is currently seeking a Full Time Front Desk team member to join our growing teamSituated in the heart of Niagara on the Lake, this is a unique opportunity that emcompasses Front Desk and Bellperson dutiesWhat you'll be doing: Register guests and assign rooms. Assist in preregistration and blocking of reservations when necessary. Check out...

  • Reservation Agent

    1 week ago


    Niagara Falls, Ontario, Canada Vittoria Hotel & Suites Full time

    Job Overview: We are seeking a detail-oriented Reservation Agent to join our team. As a Reservation Agent, you will be responsible for assisting customers with booking reservations and providing exceptional customer service.Responsibilities: Answer incoming calls and assist customers with reservations Provide information about services, availability, and...


  • Niagara Falls, Ontario, Canada River Rapids Inn Full time

    Experience in ChoiceADVANTAGE or SkyTouch Hotel program is mandatory Handling Groups sales and Marketing Credit Card balancing Guest Review and feedbacks Dealing with Guest Complains and concerns Accepting payment for all guests' accounts both at the time of registration and at checkout Departure duties including friendly and efficient checkout of guests as...


  • Niagara Falls, Ontario, Canada Ramada Niagara FallsFallsview Full time

    _We are currently seeking a highly motivated and experienced Front Office Manager to join our team at Ramada Fallsview. As the Front Office Manager, you will play a crucial role in ensuring exceptional guest service and smooth operations at the front desk. If you have a passion for hospitality and possess excellent customer service skills, we encourage you...