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Front Office Supervisor
1 week ago
Duties will include but not limited to:
- Responsible for overlooking front desk in a busy hotel in the heart of the Niagara Falls District.
- Training of employees
- Greeting and welcoming guests upon arrival by consistently offering professional, friendly, and engaging service
- Checking
- Verifying reservations, address, and credit card information
- Accepting payment for all guests' accounts both at the time of registration and at checkout
- Departure duties including friendly and efficient checkout of guests
- Issuing keys and controlling safety deposit of the rooms
- Answering guest inquiries in a timely and accurate manner
- Contributing to achieving the loyalty of our guests by exceeding their expectations and providing warm professional service
- Handling guest complaints and comments in a professional manner
- Being aware and informed of rate/sell levels and seasons, contracted rates, packages, and promotions
- Prearrival duties including blocking rooms with respect to special requests
- Clear and concise passon communication with all associates coming on to the next shifts.
- Reporting directly to the Front Office Manager.
- Any other duties as assigned by management.
QUALIFICATIONS:
- Excellent interpersonal and communication skills when dealing with guests both internally and externally.
- Demonstrate professional telephone manners.
- Excellent organizational and time management skills and the ability to work under pressure.
- Ability to work independently with mínimal supervision as well as cooperatively within a team setting.
- Must provide a high standard of customer service.
- Previous Front Desk experience at least 2 years or more is a must. Applicants who do not have this experience, will not be considered for the position.
- Outstanding attention to detail both personal grooming/appearance and in properly identifying guest's needs, demeanor, and level of required service attention.
- Opera PMS system knowledge is a must.
- Education in the Hospitality and Tourism sector is an asset.
Job Types:
Full-time, Permanent
Salary:
$17.00-$17.50 per hour
Expected hours:
per week
Benefits:
- Onsite parking
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed
Supplemental pay types:
- Commission pay
Ability to commute/relocate:
- Niagara Falls, ON L2G 3Y3: reliably commute or plan to relocate before starting work (required)
Experience:
- Front desk: 2 years (preferred)
Work Location:
In person
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