Front Office Supervisor

1 week ago


Niagara Falls, Ontario, Canada Ramada Fallsview Full time
The Ramada Niagara Falls/Fallsview is looking for a motivated individual to join our Front Desk Supervisor Team.

Duties will include but not limited to:

  • Responsible for overlooking front desk in a busy hotel in the heart of the Niagara Falls District.
  • Training of employees
  • Greeting and welcoming guests upon arrival by consistently offering professional, friendly, and engaging service
  • Checking
- in and checking-out guests according to Ramada Brand standards

  • Verifying reservations, address, and credit card information
  • Accepting payment for all guests' accounts both at the time of registration and at checkout
  • Departure duties including friendly and efficient checkout of guests
  • Issuing keys and controlling safety deposit of the rooms
  • Answering guest inquiries in a timely and accurate manner
  • Contributing to achieving the loyalty of our guests by exceeding their expectations and providing warm professional service
  • Handling guest complaints and comments in a professional manner
  • Being aware and informed of rate/sell levels and seasons, contracted rates, packages, and promotions
  • Prearrival duties including blocking rooms with respect to special requests
  • Clear and concise passon communication with all associates coming on to the next shifts.
  • Reporting directly to the Front Office Manager.
  • Any other duties as assigned by management.

QUALIFICATIONS:

  • Excellent interpersonal and communication skills when dealing with guests both internally and externally.
  • Demonstrate professional telephone manners.
  • Excellent organizational and time management skills and the ability to work under pressure.
  • Ability to work independently with mínimal supervision as well as cooperatively within a team setting.
  • Must provide a high standard of customer service.
  • Previous Front Desk experience at least 2 years or more is a must. Applicants who do not have this experience, will not be considered for the position.
  • Outstanding attention to detail both personal grooming/appearance and in properly identifying guest's needs, demeanor, and level of required service attention.
  • Opera PMS system knowledge is a must.
  • Education in the Hospitality and Tourism sector is an asset.

Job Types:
Full-time, Permanent

Salary:
$17.00-$17.50 per hour

Expected hours:
per week

Benefits:

  • Onsite parking

Flexible Language Requirement:

  • French not required

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Monday to Friday
  • Morning shift
  • Night shift
  • Weekends as needed

Supplemental pay types:

  • Commission pay

Ability to commute/relocate:

  • Niagara Falls, ON L2G 3Y3: reliably commute or plan to relocate before starting work (required)

Experience:

  • Front desk: 2 years (preferred)

Work Location:
In person

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