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Front Desk Supervisor
1 week ago
Do you have a passion for delivering exceptional front line customer service? This could be the perfect opportunity for you.
What you'll be doing:
- Assist the Front Office Manager with comment card recovery, and scheduling.
- Manage all Guest Room blocks to include both weddings and corporate groups, staying in close contact with Conference Service Manager's and Special Event Manager.
- Implement and manage a VIP Guest Program recognizing repeat and high profile Guests. This would include managing arrivals 12 weeks in advance and organizing personalized and specialized amenities.
- Ensures that the front office and concierge are fully operational in terms of sufficient staff to service the guests.
- Performs the human resource function relative to hiring, training, promotions, motivating, and progressive corrective action when required.
- Ensures that Team Members are aware of, and follow all standards and procedures.
- Ensures Team Members follow safety policies and procedures.
- Monitors cost and revenues on a daily basis.
- Coordinates Guest
- Maintains a constant awareness of community events.
- Liaisons with the community and develops new contacts whenever required.
- Acquires and keeps uptodate information about NiagaraontheLake and the greater Niagara Region.
- Suggesting additional products and services meeting our Guest's specific preferences.
- Assessing guest's individual needs to meet standards for additional products and services.
- Actively seeking ways to meet Guest's product or service needs.
- Provides guests with information and reservations whenever requested.
- All other duties as assigned.
What you'll bring to the team:
- Minimum three (3) years hospitality experience; Supervisor experience an asset.
- Excellent computer skills.
- Basic accounting principles an asset.
- Previous upselling and/or sales experience is considered an asset.
- Familiar with cash receipts, cash floats, balancing end of shifts, and budgeting.
What's in it for you?
- Benefits after 3 months
- RRSP Matching
- Profit Sharing
- Free Meals
- Discounts on Hotel Stays, Restaurant Visits, Spa Services and Treatments
- Career Advancement Opportunity
- Company Recognition Programs and Social Events
Accessibility accommodations can be provided throughout the recruitment process upon request. _
Job Types:
Full-time, Permanent
Salary:
$18.77-$19.76 per hour
Benefits:
- Company events
- Discounted or free food
- Employee assistance program
- Life insurance
- Onsite parking
- Profit sharing
- Store discount
- Wellness program
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekends as needed
Work Location:
In person
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