Front Desk Supervisor

1 week ago


NiagaraontheLake, Ontario, Canada Best Western Colonel Butler Inn Full time
Niagara's Finest Hotels is currently seeking a full time Front Office Supervisor to join our growing Best Western team


Do you have a passion for delivering exceptional front line customer service? This could be the perfect opportunity for you.


What you'll be doing:

  • Assist the Front Office Manager with comment card recovery, and scheduling.
  • Manage all Guest Room blocks to include both weddings and corporate groups, staying in close contact with Conference Service Manager's and Special Event Manager.
  • Implement and manage a VIP Guest Program recognizing repeat and high profile Guests. This would include managing arrivals 12 weeks in advance and organizing personalized and specialized amenities.
  • Ensures that the front office and concierge are fully operational in terms of sufficient staff to service the guests.
  • Performs the human resource function relative to hiring, training, promotions, motivating, and progressive corrective action when required.
  • Ensures that Team Members are aware of, and follow all standards and procedures.
  • Ensures Team Members follow safety policies and procedures.
  • Monitors cost and revenues on a daily basis.
  • Coordinates Guest
- s requirements while staying at the hotel including arranging tours, transportation, and other activities the Guests may require.

  • Maintains a constant awareness of community events.
  • Liaisons with the community and develops new contacts whenever required.
  • Acquires and keeps uptodate information about NiagaraontheLake and the greater Niagara Region.
  • Suggesting additional products and services meeting our Guest's specific preferences.
  • Assessing guest's individual needs to meet standards for additional products and services.
  • Actively seeking ways to meet Guest's product or service needs.
  • Provides guests with information and reservations whenever requested.
  • All other duties as assigned.

What you'll bring to the team:

  • Minimum three (3) years hospitality experience; Supervisor experience an asset.
  • Excellent computer skills.
  • Basic accounting principles an asset.
  • Previous upselling and/or sales experience is considered an asset.
  • Familiar with cash receipts, cash floats, balancing end of shifts, and budgeting.

What's in it for you?

  • Benefits after 3 months
  • RRSP Matching
  • Profit Sharing
  • Free Meals
  • Discounts on Hotel Stays, Restaurant Visits, Spa Services and Treatments
  • Career Advancement Opportunity
  • Company Recognition Programs and Social Events
-
Accessibility accommodations can be provided throughout the recruitment process upon request. _

Job Types:
Full-time, Permanent

Salary:
$18.77-$19.76 per hour

Benefits:

  • Company events
  • Discounted or free food
  • Employee assistance program
  • Life insurance
  • Onsite parking
  • Profit sharing
  • Store discount
  • Wellness program

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Holidays
  • Monday to Friday
  • Weekends as needed

Work Location:
In person

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