Customer Success Representative

2 weeks ago

Edmonton, Alberta, Canada Jobber Full time

Does your definition of success mean empowering others?:

Then you should consider joining Jobber We're looking for a
Customer Success Representative to be part of our Customer Success department.

Jobber exists to help people in small businesses be successful.

We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology.

With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience.

Running a small business today isn't like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more.

That's why we put the power and flexibility in their hands to run their businesses how, where, and when they want


Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada's Most Admired Corporate Cultures, and more.

Jobber has also been named on the Globe and Mail's Canada's Top Growing Companies list, and Deloitte Canada's Technology Fast 50, Enterprise Fast 15, and Technology Fast 500 lists.

With an Executive team that has over thirty years of industry experience of leading the way, we've come a long way from our first customer in 2011—but we've just scratched the surface of what we want to accomplish for our customers.


The team:


If our company values were a department, they would be the Customer Success team; they are humble, supportive, and truly give a sh*t about making sure our customers are successful in Jobber.

This group is one that cares about authentic interactions. While you're empowering customers every day, your team will motivate each other to be your true and weird self. Don't believe me? Meet your future team here.


You'll also have regular 1:1's with your manager which focus on performance, coaching, and long-term development, with consistent feedback on how you can continue to grow.


The role:


Reporting to a Manager, Customer Support, the
Customer Success Representative will work directly with other teams and stakeholders to ensure our tens of thousands of users receive the best experience possible.

Whether by phone or live chat, our team is on standby waiting to explain the newest feature, help with functionality and custom workflows or happy to accept feedback We're award winning for a reason - because we're a trusted source of information for our customers, who we're obsessed with.

This role gives you a significant impact on the lives of the entrepreneurs and business owners that utilize Jobber, which is something we don't take lightly.


The
Customer Success Representative will:

  • Participate in onboarding new users and companies, support current customers, host webinars, reach out for feedback, and maintain our great documentation.
  • Build a knowledge base of FAQ's and document all feedback and recommendations from our customers, ensuring the integrity of that data to help shape future decisions.
  • Be a liaison for customer feedback to product and technical teams.

To be successful, you should:

  • Be the ultimate people person Whether you're a barista at a coffee shop, a server in a popular restaurant, or a retail star if you're good with people, you'll be great in this position.
  • Be agile and adaptable to solve problems quickly. We're growing fast and things are changing every day both in our product and in our process. You need to be invigorated by this type of environment and be excited by a new challenge.
  • Be empathetic to our customers journey. Our biggest priority is to support our customers answering questions, trouble shooting problems, and providing solutions. You need to be comfortable diving into their issues, ask questions, and fill in your own knowledge gaps to better support them.
  • Have a strong and confident communication style with the ability to actively listen and consult with our customers. You're also the kind of person who is humble, supportive and polite on the phone. This position involves a good deal of phone time, so these communication skills are imperative
  • Be incredibly reliable for our customers and the rest of the success team. Are you the person your friends would rely on in a pinch? If so, you'll be a great fit for the success team
  • Be confident with technology. You should be able to touch type to help you get through highvolume chats and be very comfortable navigating cloudbased software.

_Please note:

_

_ To best help our customers, we're looking to make sure we have coverage across all our hours and days we're open, which is Monday to Thursday from 6 am MT to 8 pm MT, then Fridays to Sunday from 6 am MT to 6 pm MT.

This role will require a non-standard shift of either Sunday to Thursday (day shifts anywhere from 8am - 8pm MST) or Monday to Friday (day shifts 6am - 8pm MST).

_

**Deadline to apply: 3:00 pm

  • Customer Success Representative

    2 weeks ago

    Edmonton, Alberta, Canada Jobber Full time

    Does your definition of success mean empowering others? Then you should consider joining Jobber We're looking for a Customer Success Representative to be part of our Customer Success department. Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and...

  • Customer Care Lead

    2 weeks ago

    Edmonton, Alberta, Canada Epiroc Customer Center Full time

    _Customer Care Lead - Edmonton, AB_RESPONSIBILITIES:Provide technical/commercial parts support to our customersHandle incoming calls related to consumables, parts, service and equipment prices and delivery of ordersRespond to inquiries of stock balance, pricing, lead time, delivery, parts information, specifications, availability inquiries, non-conformances,...

  • Customer Success Team

    2 weeks ago

    Edmonton, Alberta, Canada Cansel Full time

    Who we are?Helps clients capture, transform and manage data leading to increased field to finish efficiency and profitability.Position SummaryAt our Edmonton location, the Customer Success Representative is also responsible for day-to-day operations of the branch and will be required to perform shipping and receiving duties.In this role, you will... Maintain...

  • Customer Service Representative

    2 weeks ago

    Edmonton, Alberta, Canada Canadian National Railway Full time

    RoleThe Customer Service Representative operates as a professional in a call center environment. Working to enable rail service, the SDR ensures that CN meets the needs of our customers by maximizing operational efficiency and flexibility, minimizing cost and protecting revenue.The Customer Service Representatives are part of the customer team, taking...

  • Customer Service Representative

    4 weeks ago

    Edmonton, Alberta, Canada Fine Sight Solutions Full time

    Our Customer Service Representatives (CSR) are communication experts who provide fast, friendly service to customers to ask questions, assess their needs, and provide immediate assistance. Upon joining our goal-driven, energetic team, the Customer Service Representative (CSR) will receive two weeks of intensive hands-on training to become a resident expert...

  • Customer Service Representative

    1 month ago

    Edmonton, Alberta, Canada Fine Sight Solutions Full time

    Our Customer Service Representatives (CSR) are communication experts who provide fast, friendly service to customers to ask questions, assess their needs, and provide immediate assistance. Upon joining our goal-driven, energetic team, the Customer Service Representative (CSR) will receive two weeks of intensive hands-on training to become a resident expert...

  • Customer Care Representative

    2 weeks ago

    Edmonton, Alberta, Canada Champion Petfoods Full time

    Changing the World, One Kibble at a TimeChampion Petfoods is expanding We are excited to announce we are looking for a Customer Care Representative to join our rapidly growing company.Champion Petfoods is an award-winning pet food crafter with a reputation of trust spanning 35+ years. From our humble beginnings, founded in a small town in Alberta, Canada,...

  • Customer Service Representative

    2 weeks ago

    Edmonton, Alberta, Canada LightForm Canada Inc Full time

    Are you passionate about design? Does the thought of being part of exciting design projects excite you? Eager to launch a challenging yet rewarding career in the design industry? If so, we have a brilliant career opportunity for you as a customer service representative, at our Edmonton head office.As an integral part of our team, our Customer Service...

  • Customer Service Representative

    2 weeks ago

    Edmonton, Alberta, Canada Rentokil Initial plc Full time

    Customer Service RepresentativeAre you passionate about customer service? Looking to build your career in an exciting industry and a growing world class organization? Come see why so many of our team members recommend us to their friendsWho are we? Rentokil Canada Corporation is proud to be a member of the Rentokil family of companies in North America. We...

  • Customer service representative

    2 weeks ago

    Edmonton, Alberta, Canada GardaWorld Full time

    JOB DESCRIPTION – Alarm Customer Service RepresentativeGardaWorld is hiring Join our esteemed team as a Customer Service Representative and contribute to our remarkable journey Who We Are:Imagine joining a remarkable company that has been at the forefront of the industry since 2005 – Liberty Security, a Canadian-owned powerhouse proudly under the...

  • Customer Service Representative

    2 weeks ago

    Edmonton, Alberta, Canada Carmichael Engineering Ingénierie Carmichael Full time

    With us, it's always about peopleInnovation, excellence, integrity and determination are just some of the core values on which Carmichael is founded. These enduring values serve as guiding principles that have allowed us to thrive as a service provider of HVAC thermal systems for 100 years.Carmichael is a place where your experience will be valued and...

  • Customer Service Representative

    1 month ago

    Edmonton, Alberta, Canada MTE Logistix Edmonton Inc. Full time

    MTE Logistix Group of Companies is looking for a highly motivated Customer Services Representative (CSR) to join our team. Reporting to the Customer Service Manager, this exciting opportunity is responsible to perform administrative and specific order functions, ensuring daily success with transactions in a timely and accurate manner. Through effectively and...

  • Customer Service Representative

    2 weeks ago

    Edmonton, Alberta, Canada MTE Logistix Edmonton Inc. Full time

    MTE Logistix Group of Companies is looking for a highly motivated Customer Services Representative (CSR) to join our team. Reporting to the Customer Service Manager, this exciting opportunity is responsible to perform administrative and specific order functions, ensuring daily success with transactions in a timely and accurate manner. Through effectively and...

  • Customer Service Representative

    4 weeks ago

    Edmonton, Alberta, Canada MTE Logistix Edmonton Inc. Full time

    MTE Logistix Group of Companies is looking for a highly motivated Customer Services Representative (CSR) to join our team. Reporting to the Customer Service Manager, this exciting opportunity is responsible to perform administrative and specific order functions, ensuring daily success with transactions in a timely and accurate manner. Through effectively and...

  • Customer Set-up Representative

    2 weeks ago

    Edmonton, Alberta, Canada Jobber Full time

    Does your definition of success mean empowering others?:Then Jobber might be the place for you We're looking for a Customer Set-Up Representative to join our Success teamJobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service...

  • Customer Service Representative

    2 weeks ago

    Edmonton, Alberta, Canada Steel-Craft Door Products Ltd. Full time

    Your OpportunitySteel-Craft Door Products Ltd. has been manufacturing residential, commercial, and industrial doors in Canada since 1963. At Steel-Craft, we strive to produce the highest quality garage doors at competitive prices, ensuring the success and stability of our operation.Steel-Craft recognizes employees as individuals with different interests,...

  • Customer Service Representative

    2 weeks ago

    Edmonton, Alberta, Canada Rentokil Pest Control South Africa Full time

    Are you passionate about customer service? Looking to build your career in an exciting industry and a growing world class organization? Come see why so many of our team members recommend us to their friendsWho are we?Rentokil Canada Corporation is proud to be a member of the Rentokil family of companies in North America. We pride ourselves on being a trusted...

  • Customer Success Manager

    2 weeks ago

    Edmonton, Alberta, Canada Travel Edge Full time

    Company DescriptionTravel Edge is the largest luxury-focused travel agency in North America with over 750 advisors, planners and travel experts specializing in Leisure, Corporate & Events travel. At Travel Edge we believe in the power of travel, our people, the technology they use, and giving back to the communities in which we operate. Our luxury advisors...

  • Customer Service Representative

    2 weeks ago

    Edmonton, Alberta, Canada Porter Warehousing & Distribution Full time

    JOB OPPORTUNITYCUSTOMER SERVICE REPRESENTATIVEThe Opportunity:Porter Warehousing & Distribution Inc. is looking for a highly motivated Customer Services Representative (CSR) to join our team. Reporting to the Customer Service Manager (CSM), this exciting opportunity is responsible to perform administrative and specific order functions, ensuring daily success...

  • Customer Service Representative

    2 weeks ago

    Edmonton, Alberta, Canada Waste Connections, Inc. Full time

    PRIVACY NOTICE FOR CALIFORNIA RESIDENT APPLICANTS Waste Connections does not "sell" or "Share your personal information as we understand those terms to be defined by the CCPA, the CPRA and their respective implementing regulations. If you have any questions or comments about this notice, our Privacy Policy for California Job Applicants, the ways in which...