Customer Success Representative

2 weeks ago

Edmonton, Alberta, Canada Jobber Full time

Does your definition of success mean empowering others?

Then you should consider joining Jobber We're looking for a Customer Success Representative to be part of our Customer Success department.

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn't like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That's why we put the power and flexibility in their hands to run their businesses how, where, and when they want

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada's Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail's Canada's Top Growing Companies list, and Deloitte Canada's Technology Fast 50TM, Enterprise Fast 15, and Technology Fast 500TM lists. With an Executive team that has over thirty years of industry experience of leading the way, we've come a long way from our first customer in 2011—but we've just scratched the surface of what we want to accomplish.

The team:

If our company values were a department, they would be the Customer Success team; they are humble, supportive, and truly give a sh*t about making sure our customers are successful in Jobber. This group is one that cares about authentic interactions, empowering our customers, and providing top tier customer service.

The role:

The Customer Success Representative will:

Respond to inquiries that encompass the entire Jobber ecosystem from new and existing customers through live chat, phone, or email. Troubleshoot issues or problem solve questions that customers may have about a feature, bug, or work flow. Maintain high channel productivity across our different mediums. Be a liaison for customer feedback to product and technical teams. Participate in on-boarding new users and companies, support current customers, host webinars, reach out for feedback, and maintain our great documentation. Build a knowledge base of FAQ's and document all feedback and recommendations from our customers, ensuring the integrity of that data to help shape future decisions.

To be successful, you should:

Be the ultimate people person Whether you're a barista at a coffee shop, a server in a popular restaurant, or a retail star - if you love working with people, you'll be great in this position. Be agile and adaptable to solve problems quickly. We're growing fast and things are changing every day - both in our product and in our process. You need to be invigorated by this type of environment and be excited by a new challenge. Be empathetic to our customers' journeys. Our biggest priority is to support our customers, so you need to be comfortable and confident diving into their issues and fill in your own knowledge gaps to better support them. Be clear and effective in interactions with our customers over the phone. You should be confident in your verbal communication skills, being able to articulate information concisely and with a friendly demeanor will be crucial in addressing customer needs and resolving issues promptly. Be able to craft professional and empathetic responses to customer inquiries via email and chat. Attention to detail and clarity in your writing will ensure our customers receive accurate and helpful information in every interaction. Be curious. Asking questions and probing is essential in this role, and the key to being able to provide great customer service. Be incredibly reliable for our customers and the rest of the success team. Being supportive is one of our company values, so showing up for your team and customers is number one. Be resilient in the face of adversity. Not every problem will be simple to solve and not every customer interaction will be a positive one. Being able to overcome those moments and learn from them for next time is key. Be confident with technology. You should be able to touch type to help you get through high-volume chats and be very comfortable navigating cloud-based software.

The Interview Process:

Step 1: We'll review your application The candidates whose customer service experience aligns with the role will receive a take-home assignment to add to their application. In this short assignment, you will be answering a few short questions about a topic you're interested in, giving you the opportunity to share an interest or passion of yours This will be done through an audio recording and shouldn't take you longer than 5 to 10 minutes to complete.

Step 2: Initial convo with TA Based on your complete application, a member of Talent Attraction will reach out to you for a first conversation. We want you to share your unique story and experience, and see how you'll help drive us forward. This is also a great opportunity to ask questions about Jobber and the role

Step 3: Team Interviews You'll have two interviews with your potential team leader and peers to dig into your previous experience and performance, as well as to see your skill set in action in a Customer Support role play. We're constantly raising our bar and excited to see what you can bring to Jobber.

Step 4: Senior leadership interview A member of our Leadership Team will finish off the conversations – ensuring we're building a team centered around our values, goals, and mission.

Step 5: Offer

What you can expect from Jobber:

Having been named as a , we walk the talk. Here are just some of the great things you can expect from us:

A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, RRSP matching, and stock options. A dedicated Coaching and Development function, including Development Coaches, to help build the career you want and hit the goals you set, while ensuring you're reaching your fullest potential. Support for all your breaks: from vacation to rest and recharge, your birthday off to celebrate, health days to support your physical and mental health, and parental leave top-ups to support your growing family. A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant > To work with a group of people who are humble, supportive, and give a sh*t about our customers.

We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.

  • Customer Success Representative

    2 weeks ago

    Edmonton, Alberta, Canada Jobber Full time

    Does your definition of success mean empowering others?:Then you should consider joining Jobber We're looking for a Customer Success Representative to be part of our Customer Success department.Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to...

  • Customer Care Lead

    2 weeks ago

    Edmonton, Alberta, Canada Epiroc Customer Center Full time

    _Customer Care Lead - Edmonton, AB_RESPONSIBILITIES:Provide technical/commercial parts support to our customersHandle incoming calls related to consumables, parts, service and equipment prices and delivery of ordersRespond to inquiries of stock balance, pricing, lead time, delivery, parts information, specifications, availability inquiries, non-conformances,...

  • Customer Success Team

    2 weeks ago

    Edmonton, Alberta, Canada Cansel Full time

    Who we are?Helps clients capture, transform and manage data leading to increased field to finish efficiency and profitability.Position SummaryAt our Edmonton location, the Customer Success Representative is also responsible for day-to-day operations of the branch and will be required to perform shipping and receiving duties.In this role, you will... Maintain...

  • Customer Service Representative

    2 weeks ago

    Edmonton, Alberta, Canada Canadian National Railway Full time

    RoleThe Customer Service Representative operates as a professional in a call center environment. Working to enable rail service, the SDR ensures that CN meets the needs of our customers by maximizing operational efficiency and flexibility, minimizing cost and protecting revenue.The Customer Service Representatives are part of the customer team, taking...

  • Customer Service Representative

    4 weeks ago

    Edmonton, Alberta, Canada Fine Sight Solutions Full time

    Our Customer Service Representatives (CSR) are communication experts who provide fast, friendly service to customers to ask questions, assess their needs, and provide immediate assistance. Upon joining our goal-driven, energetic team, the Customer Service Representative (CSR) will receive two weeks of intensive hands-on training to become a resident expert...

  • Customer Care Representative

    2 weeks ago

    Edmonton, Alberta, Canada Champion Petfoods Full time

    Changing the World, One Kibble at a TimeChampion Petfoods is expanding We are excited to announce we are looking for a Customer Care Representative to join our rapidly growing company.Champion Petfoods is an award-winning pet food crafter with a reputation of trust spanning 35+ years. From our humble beginnings, founded in a small town in Alberta, Canada,...

  • Customer Service Representative

    2 weeks ago

    Edmonton, Alberta, Canada LightForm Canada Inc Full time

    Are you passionate about design? Does the thought of being part of exciting design projects excite you? Eager to launch a challenging yet rewarding career in the design industry? If so, we have a brilliant career opportunity for you as a customer service representative, at our Edmonton head office.As an integral part of our team, our Customer Service...

  • Customer Service Representative

    2 weeks ago

    Edmonton, Alberta, Canada Rentokil Initial plc Full time

    Customer Service RepresentativeAre you passionate about customer service? Looking to build your career in an exciting industry and a growing world class organization? Come see why so many of our team members recommend us to their friendsWho are we? Rentokil Canada Corporation is proud to be a member of the Rentokil family of companies in North America. We...

  • Customer service representative

    2 weeks ago

    Edmonton, Alberta, Canada GardaWorld Full time

    JOB DESCRIPTION – Alarm Customer Service RepresentativeGardaWorld is hiring Join our esteemed team as a Customer Service Representative and contribute to our remarkable journey Who We Are:Imagine joining a remarkable company that has been at the forefront of the industry since 2005 – Liberty Security, a Canadian-owned powerhouse proudly under the...

  • Customer Service Representative

    2 weeks ago

    Edmonton, Alberta, Canada Carmichael Engineering Ingénierie Carmichael Full time

    With us, it's always about peopleInnovation, excellence, integrity and determination are just some of the core values on which Carmichael is founded. These enduring values serve as guiding principles that have allowed us to thrive as a service provider of HVAC thermal systems for 100 years.Carmichael is a place where your experience will be valued and...

  • Customer Service Representative

    4 weeks ago

    Edmonton, Alberta, Canada MTE Logistix Edmonton Inc. Full time

    MTE Logistix Group of Companies is looking for a highly motivated Customer Services Representative (CSR) to join our team. Reporting to the Customer Service Manager, this exciting opportunity is responsible to perform administrative and specific order functions, ensuring daily success with transactions in a timely and accurate manner. Through effectively and...

  • Customer Service Representative

    2 weeks ago

    Edmonton, Alberta, Canada MTE Logistix Edmonton Inc. Full time

    MTE Logistix Group of Companies is looking for a highly motivated Customer Services Representative (CSR) to join our team. Reporting to the Customer Service Manager, this exciting opportunity is responsible to perform administrative and specific order functions, ensuring daily success with transactions in a timely and accurate manner. Through effectively and...

  • Customer Set-up Representative

    2 weeks ago

    Edmonton, Alberta, Canada Jobber Full time

    Does your definition of success mean empowering others?:Then Jobber might be the place for you We're looking for a Customer Set-Up Representative to join our Success teamJobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service...

  • Customer Service Representative

    2 weeks ago

    Edmonton, Alberta, Canada Steel-Craft Door Products Ltd. Full time

    Your OpportunitySteel-Craft Door Products Ltd. has been manufacturing residential, commercial, and industrial doors in Canada since 1963. At Steel-Craft, we strive to produce the highest quality garage doors at competitive prices, ensuring the success and stability of our operation.Steel-Craft recognizes employees as individuals with different interests,...

  • Customer Service Representative

    2 weeks ago

    Edmonton, Alberta, Canada Rentokil Pest Control South Africa Full time

    Are you passionate about customer service? Looking to build your career in an exciting industry and a growing world class organization? Come see why so many of our team members recommend us to their friendsWho are we?Rentokil Canada Corporation is proud to be a member of the Rentokil family of companies in North America. We pride ourselves on being a trusted...

  • Customer Success Manager

    2 weeks ago

    Edmonton, Alberta, Canada Travel Edge Full time

    Company DescriptionTravel Edge is the largest luxury-focused travel agency in North America with over 750 advisors, planners and travel experts specializing in Leisure, Corporate & Events travel. At Travel Edge we believe in the power of travel, our people, the technology they use, and giving back to the communities in which we operate. Our luxury advisors...

  • Customer Service Representative

    2 weeks ago

    Edmonton, Alberta, Canada Porter Warehousing & Distribution Full time

    JOB OPPORTUNITYCUSTOMER SERVICE REPRESENTATIVEThe Opportunity:Porter Warehousing & Distribution Inc. is looking for a highly motivated Customer Services Representative (CSR) to join our team. Reporting to the Customer Service Manager (CSM), this exciting opportunity is responsible to perform administrative and specific order functions, ensuring daily success...

  • Customer Service Representative

    2 weeks ago

    Edmonton, Alberta, Canada Waste Connections, Inc. Full time

    PRIVACY NOTICE FOR CALIFORNIA RESIDENT APPLICANTS Waste Connections does not "sell" or "Share your personal information as we understand those terms to be defined by the CCPA, the CPRA and their respective implementing regulations. If you have any questions or comments about this notice, our Privacy Policy for California Job Applicants, the ways in which...

  • Banking Customer Representative

    2 weeks ago

    Edmonton, Alberta, Canada CWB Financial Group Full time

    AtCWB, we strive to build value for the people who choose us every day: our people, our clients and our investorsWe do this by: Putting people first and building relationships with intention Seeking out and embracing new ideas Believing that how we do things is as important as what we doRole Specifications12 Month Term RolePut a new _spin _on your banking...

  • customer success manager

    2 weeks ago

    Edmonton, Alberta, Canada McKesson's Corporate Full time $74,900 - $124,800

    We may use Google Analytics to measure how you interact with our website in order to improve the user experience. Twitter We may use other tracking technologies to collect and store personal information about your visit to our website. Server Logs – used to track the website traffic (i.e. number of website visitors, number of visitor per page, IP address,...