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Customer Service Representative
3 months ago
JOB OPPORTUNITY
CUSTOMER SERVICE REPRESENTATIVE
The Opportunity:
Porter Warehousing & Distribution Inc. is looking for a highly motivated Customer Services Representative (CSR) to join our team. Reporting to the Customer Service Manager (CSM), this exciting opportunity is responsible to perform administrative and specific order functions, ensuring daily success with transactions in a timely and accurate manner. Through effectively and efficiently managing priorities, the CSR is a key contributor to the achievement of the department's operational deliverables.
About Us:
Our Vision is to create value and success for our clients as their preferred 3PL warehousing, distribution, and order fulfillment solutions provider within Western Canada's marketplace.
We are growing, live our Core Values, and are invested in providing a safe working environment and providing our people with work-life balance, training, development, and growth in the business.
About you
Your Customer Service knowledge, skills, and experience is second to none.
Your exceptional communication and problem-solving skills make the impossible possible and as a team player, you are focused, innovative, and collaborative at reaching the objective.
If you are organized, an attention-to-detail master, and a time-management champion who excels at rolling up your sleeves in a fast-paced changing environment where interruptions are frequent and routine, keep reading because we want to hear from youWhat will you do?
- Maintain client and develop relationships in a positive manner relaying all clientspecific information on volumes, trends, extended service opportunities, growing needs, and changes, to management attention.
- Manage client accounts for inventory accuracy, stock location, and lot or datecode control; investigate, resolve, and report any damages or shortages, obtaining resolution from management.
- Review all orders received back from the warehouse and confirm all orders as shipped, ensuring all accessorial charges are captured.
- Proactively communicate any service issues or delays to customers, offering solutions and suggestions
- Communicate and coordinate with CSM and warehouse supervisors on rush orders, and the arrival of products.
- Produce reports, summaries, and overviews of records to CSM
What you need to succeed
-
Must-have_
- High levels of accuracy with regards to typing, data entry and transfer, and order entry
- Focused attention when working with file management to keep accurate, uptodate, and organized files
- Experience in inventory management, stock location control, loss prevention, and damage procedures
Nice to have_
Office Administration experience, 3PL experience
What's in it for you?
Our leadership team values your voice and input and is committed to your growth and success. We are committed to being our best and hiring the best
Compensation between $21.00-$26.20/hr based on experience, an employer contribution pension plan, paid vacation, a comprehensive benefits package, learning and development, an employee assistance program, and free parking.
The role is permanent full-time, 40 hours per week scheduled Monday to Friday, scheduled hours of 8:00 am - 4:30 pm.
MTEHP
How to apply
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We thank all applicants for their interest however only those selected for an interview will be contacted._
Salary:
$21.00-$26.20 per hour
Benefits:
- Dental care
- Vision care
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Edmonton, AB T5M 2Z3: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (preferred)
Experience:
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
Shift availability:
- Day Shift (required)
Work Location:
In person
