![Transat Tours Canada](https://media.trabajo.org/img/noimg.jpg)
Customer Relations Specialist
2 weeks ago
Company Description Be part of the journey**Our mission is to be the preferred airline of our customers and our team.
Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day, such as becoming the first international tour operator to obtain Travelife certification for our commitment to sustainable tourism.
Want to join us? As soon as you're hired, you'll enjoy travel privileges to discover the world. You'll also have the opportunity to work in a modern, inspiring environment.
Benefits
- 3 weeks annual vacation
- 5 floating vacation days
- Group insurance
- Employer's RRSP/DPSP contribution
- Possibility of career development within the company
- 2 confirmed passes + unlimited standby travel (upon hiring)
- Opens all customers claims received by telephone or in writing and manage all correspondence being connected to the claims;
- Send copies of customers claims to the various suppliers and departments concerned to obtain their version of the events;
- Answer any written or verbal request, before, during or after customer's trip, in accordance with specified deadlines established and in respect of the industry regulations and the policies and the procedures of the company;
- Analyze customer claims and investigate incident circumstances;
- Submit settlement proposals and negotiate settlements.
Qualifications
- Minimum of 3 years of experience in complaint management and customer service;
- Bilingual (written and spoken);
- Good analytical skills and empathy;
- Able to work under pressure;
- Organization and time management skills;
- Detail oriented;
- Good writing skills;
- Knowledge of travel industry, an asset;
Other informations;
- Full time position
- Telework available
- First week of training in the offcie
- Salary starting at 40 505$/year.
Additional Information
LI-FB1
LI-Hybrid
**Employment Equity
-
Customer Relations Specialist
2 weeks ago
Québec, Quebec, Canada FlightHub Full timeUNCAGE YOUR AMBITION as aCustomer Relations Specialist(Unconventional Channels):We are FlightHub Group, an ambitious team of people that created FlightHub and Justfly. Our brands have grown to become two of the top-ranked travel agencies in North America. We now serve over 3 million customers per year, totaling 3 billion dollars in sales, and, whereas the...
-
Lead Customer Relations Specialist
2 weeks ago
Québec, Quebec, Canada FlightHub Full timeUNCAGE YOUR AMBITION as aLead Customer Relations Specialist(Unconventional Channels):We are FlightHub Group, an ambitious team of people that created FlightHub and Justfly. Our brands have grown to become two of the top-ranked travel agencies in North America. We now serve over 3 million customers per year, totaling 3 billion dollars in sales, and, whereas...
-
Québec, Quebec, Canada Randstad Full timeAre you passionate about assisting individuals? Do you thrive on finding solutions to challenges and using your creativity to solve problems? Are you skilled in both English and French communication? If yes, we are seeking individuals like you to become part of a vibrant team.Position:Bilingual Customer Relations Specialist - Full-time, Permanent roleWorking...
-
Customer Care Specialist
2 weeks ago
Québec, Quebec, Canada beBee Professionals Full timebeBee Professionals is looking for a Customer Care Specialist to join our team in Quebec City. The successful candidate will be responsible for providing excellent customer service to our clients.The ideal candidate should have a minimum of two years of customer service experience, preferably in a professional setting. They should have excellent...
-
Customer Engagement Specialist
2 weeks ago
Québec, Quebec, Canada Novartis Full timeJOB PURPOSE:Canadians are living with multiple sclerosis (MS), 1 in every 400 people. 4377 people are diagnosed with MS each year - almost 12 per day. This is a unique opportunity to be part of the team that will help redefine MS management in Canada. Join a customer centric team who is innovative and bold to transform MS care.Your responsibilities:Your...
-
Bilingual Customer Experience Specialist
2 weeks ago
Québec, Quebec, Canada Silk & Snow Full timeSilk & Snow is a Toronto-based retailer of responsibly made sleep essentials. You will have theopportunity to join a fast-growing company and work on a team with full in-house marketing,product design, and supply chain capabilities.We are seeking an individual who is extremely driven and customer-focused to help us deliver a best-in-class retail experience....
-
Cybersecurity Customer Success Specialist
2 weeks ago
Québec, Quebec, Canada GoSecure Full timeGoSecure offers a creative and challenging work environment, a competitive benefit package, and a great atmosphere to foster career growth. Come put your career on the leading-edge and bring your talents to a much sought-after high growth opportunity in technology GoSecureSummaryThe Cybersecurity Customer Success Specialist is a member of the Global Services...
-
Customer Expansion Specialist
2 weeks ago
Québec, Quebec, Canada EightSix Network Full timeJob Description About the role As a Customer Expansion Specialist, you will be responsible for initiating outbound calls, generating leads, and providing solutions to Delight the Customer. You will play a pivotal role in qualifying and expanding our customer base and will work closely with various internal teams including sales and marketing. How...
-
Creaform- Customer Care Specialist
2 weeks ago
Québec, Quebec, Canada AMETEK, Inc. Full timeOur Customer Service Department is looking for a Customer Service Specialist. _The Customer Care Specialist is responsible for supporting the customer in all their interactions with Creaform regarding their after-sales service needs. He/She makes sure to maintain and develop the link with the client, to provide counsel on the service-client products...
-
Bilingual Customer Experience Specialist
2 weeks ago
Québec, Quebec, Canada Air Canada Full timeDescriptionLocation: Quebec, QC, Canada (Onsite)Salary: $17.00/hourJob type: Full-time**The opportunityRight now, Air Canada is looking for Customer Experience Specialists to join our team at the Quebec Airport. In this customer-facing position, you will play an important part in ensuring that all flights are ready for secure and on-time departures by...
-
Customer Service Specialist B
2 weeks ago
Québec, Quebec, Canada Beneva Full timeJob Posting Title:Customer Service Specialist BStatus:Temporary (Fixed Term)**Job Description**:Vous avez un esprit d'analyse et aimez l'amélioration continue? Venez mettre à profit votre expertise dans notre équipe à l'administration des contrats à l'assurance collective à titre de spécialiste en administration des contratsVous vous réaliserez dans...
-
Customer Service Technician
2 weeks ago
Québec, Quebec, Canada EightSix Network Full timeJob Description Hello I'm Jérémy, Recruitment Consultant for the Fed Supply employment agency, specialist in the fields of supply chain, logistics, transportation and customer service - offering temporary and permanent jobs in the Greater Montreal area. Our team of Supply Chain and Logistics experts speak your language and work in your world.Hello I'm...
-
Product Specialist
2 weeks ago
Québec, Quebec, Canada Agilent Technologies Inc. Full timeIn this Product Specialist sales role, you will be responsible for driving Agilent Technologies' high performance Mass Spectrometry (MS) systems and solutions into Life Sciences and Applied Markets accounts. You will work both independently and in a team with Account Managers and Application Engineers, carry quota and be compensated for all high performance...
-
IT Support Virtual Specialist
2 weeks ago
Québec, Quebec, Canada beBee Professionals Full timebeBee Professionals is looking for an IT Support Virtual Specialist to join our team in Quebec City.The IT Support Virtual Specialist will be responsible for providing technical assistance to our customers. This includes troubleshooting hardware and software issues, responding to customer inquiries, and providing technical advice. The successful candidate...
-
Product Specialist
2 weeks ago
Québec, Quebec, Canada Agilent Full timeDescription In this Product Specialist sales role, you will be responsible for driving Agilent Technologies' high performance Mass Spectrometry (MS) systems and solutions into Life Sciences and Applied Markets accounts. You will work both independently and in a team with Account Managers and Application Engineers, carry quota and be compensated for all...
-
Compliance Specialist
2 weeks ago
Québec, Quebec, Canada beBee Professionals Full timeJob Offer: Compliance SpecialistbeBee Professionals is looking for a Compliance Specialist to join our team in Quebec City. The Compliance Specialist will be responsible for ensuring that the company is compliant with all applicable laws and regulations.The ideal candidate should have a Bachelor's degree in Law, Business Administration, or a related field....
-
Bilingual Customer Service Representative
2 weeks ago
Québec, Quebec, Canada Silk & Snow Full timeWe are seeking an individual who is extremely driven and customer-focused to help us deliver a best-in-class retail experience. In this role, you will communicate through multiple channels including email, phone, and live chat, and serve as the point person for our customers. The title of Bilingual Customer Experience Specialist is perfect for you if you...
-
Billing & Collections Specialist
2 weeks ago
Québec, Quebec, Canada BrandSafway Full timeBilling & Collections SpecialistSummaryTitle: Billing & Collections SpecialistID: 247867Location: Quebec, CANJob Function: FinanceDescriptionAt AlumaSafway, a BrandSafway company, we know our employees are our greatest asset, which is why we give them the tools, training and resources to be successful. If your seeking a fulfilling role with growth...
-
Customer Success
2 weeks ago
Québec, Quebec, Canada Hitachi Automotive Systems Americas, Inc. Full timeCustomer Success specialist page is loaded Customer Success specialist Apply locations Quebec, Quebec, Canada time type Full time posted on Posted 2 Days Ago job requisition id R Location:Quebec, Quebec, CanadaJob ID:R0043554Date Posted: Company Name:HITACHI ENERGY CANADA INC.Profession (Job Category):Communications & Corporate AffairsJob Schedule: Full...
-
Customs Import Specialist
2 weeks ago
Québec, Quebec, Canada Axxess International Inc. Full timeAxxess is a family owned and operated customs broker and international freight forwarder serving import and export companies since 1998. Our team members make a difference through the personalized service they provide to our clients. They are competent, respectful, caring and enjoy taking on new challenges At Axxess, we are committed to supporting our...