Current jobs related to Cybersecurity Customer Success Specialist - Québec, Quebec - GoSecure

  • Senior Cybersecurity Specialist

    2 weeks ago

    Québec, Quebec, Canada Intact Financial Corporation Full time

    About the RoleWe are seeking a highly skilled and experienced Cybersecurity Specialist to join our team at Intact Financial Corporation. As a Senior Cybersecurity Specialist, you will be responsible for proactively identifying, analyzing, and responding to cyber threats that target our systems, data, and customers.Key ResponsibilitiesConduct proactive threat...

  • Senior Cybersecurity Specialist

    3 weeks ago

    Québec, Quebec, Canada Intact Financial Corporation Full time

    About the RoleWe are seeking a highly skilled and experienced Cybersecurity Specialist to join our team at Intact Financial Corporation. As a Senior Cybersecurity Specialist, you will be responsible for proactively identifying, analyzing, and responding to cyber threats that target our systems, data, and customers.Key ResponsibilitiesConduct proactive threat...

  • Cybersecurity Engineer

    3 weeks ago

    Québec, Quebec, Canada BBA inc. Full time

    About the RoleWe are seeking a highly skilled and experienced Industrial Control Systems Specialist to join our team at BBA inc. As a key member of our team, you will be responsible for coordinating technical teams to ensure project success, developing lasting client relationships, and utilizing your professional network to generate business...

  • Cybersecurity Engineer

    3 weeks ago

    Québec, Quebec, Canada BBA inc. Full time

    About the RoleWe are seeking a highly skilled and experienced Industrial Control Systems Specialist to join our team at BBA inc. As a key member of our team, you will be responsible for coordinating technical teams to ensure project success, developing lasting client relationships, and utilizing your professional network to generate business...

  • Cybersecurity Risk Management Specialist

    3 weeks ago

    Québec, Quebec, Canada Vaco Full time

    Cybersecurity Risk Management SpecialistVaco is seeking a skilled Cybersecurity Risk Management Specialist to support IT projects by assessing security requirements and risks. As a key member of the security team, you will work independently to evaluate and mitigate risks while providing guidance on best practices.Key Responsibilities:Develop Security...

  • Cybersecurity Project Controls Expert

    3 weeks ago

    Québec, Quebec, Canada BBA inc. Full time

    Overview: As a Cybersecurity Project Controls Expert, you will engage in significant and fulfilling projects, collaborating with colleagues who are dedicated to continuous learning and innovation. Key Responsibilities: - Coordinate technical teams to guarantee project success. - Leverage your professional network to create business opportunities. ...

  • Cybersecurity Project Controls Expert

    1 month ago

    Québec, Quebec, Canada BBA inc. Full time

    Overview: As a Cybersecurity Project Controls Expert, you will engage in significant and fulfilling projects, collaborating with colleagues who are dedicated to continuous learning and innovation. Key Responsibilities: - Coordinate technical teams to guarantee project success. - Leverage your professional network to create business opportunities. ...

  • Cybersecurity Expert

    2 weeks ago

    Québec, Quebec, Canada CIMA+ Full time

    About the Role:CIMA+ is seeking a highly skilled Cybersecurity Advisor to join our Cybersecurity Services team. As a Cybersecurity Advisor, you will play a key role in delivering projects and professional mandates in cybersecurity.Key Responsibilities:Provide cybersecurity consulting expertise for our customers working with connected (IIOT), operational (OT)...

  • Cybersecurity Expert

    2 weeks ago

    Québec, Quebec, Canada CIMA+ Full time

    About the Role:CIMA+ is seeking a highly skilled Cybersecurity Advisor to join our Cybersecurity Services team. As a Cybersecurity Advisor, you will play a key role in delivering projects and professional mandates in cybersecurity.Key Responsibilities:Provide cybersecurity consulting expertise for our customers working with connected (IIOT), operational (OT)...

  • Director of Cybersecurity and Risk Management

    2 weeks ago

    Québec, Quebec, Canada Coveo Full time

    About the RoleWe are seeking a highly skilled and motivated individual to join our team as the Head of Cybersecurity, reporting directly to the CEO. As a key member of our leadership team, you will play a pivotal role in shaping the future of our security and risk strategy.Key ResponsibilitiesDevelop and implement a comprehensive cybersecurity strategy that...

  • Director of Cybersecurity and Risk Management

    2 weeks ago

    Québec, Quebec, Canada Coveo Full time

    About the RoleWe are seeking a highly skilled and motivated individual to join our team as the Head of Cybersecurity, reporting directly to the CEO. As a key member of our leadership team, you will play a pivotal role in shaping the future of our security and risk strategy.Key ResponsibilitiesDevelop and implement a comprehensive cybersecurity strategy that...

  • Head of Cybersecurity

    5 days ago

    Québec, Quebec, Canada Coveo Full time

    Shape the Future of Cybersecurity at CoveoCoveo is seeking a highly skilled and motivated individual to join our team as the Head of Cybersecurity, reporting directly to the CISO. As a key member of our leadership team, you will be responsible for driving the development and execution of our global security strategy, ensuring robust protection against...

  • Head of Cybersecurity

    4 days ago

    Québec, Quebec, Canada Coveo Full time

    Shape the Future of Cybersecurity at CoveoCoveo is seeking a highly skilled and motivated individual to join our team as the Head of Cybersecurity, reporting directly to the CISO. As a key member of our leadership team, you will be responsible for driving the development and execution of our global security strategy, ensuring robust protection against...

  • Head of Cybersecurity

    3 days ago

    Québec, Quebec, Canada Coveo Full time

    Shape the Future of Cybersecurity at CoveoCoveo is seeking a highly skilled and motivated individual to join our team as the Head of Cybersecurity, reporting directly to the CISO. As a key member of our leadership team, you will be responsible for driving the development and execution of our global security strategy, ensuring robust protection against...

  • Head of Cybersecurity

    4 days ago

    Québec, Quebec, Canada Coveo Full time

    Shape the Future of Cybersecurity at CoveoCoveo is seeking a highly skilled and motivated individual to join our team as the Head of Cybersecurity, reporting directly to the CISO. As a key member of our leadership team, you will be responsible for driving the development and execution of our global security strategy, ensuring robust protection against...

  • Cybersecurity Threat Specialist

    2 weeks ago

    Québec, Quebec, Canada Intact Financial Corporation Full time

    Job Title: AI Threat Hunter Company: Intact Financial Corporation Role Summary: We are seeking a highly skilled AI Threat Hunter to join our dynamic team at Intact Financial Corporation. As an AI Threat Hunter, you will be responsible for proactively identifying, analyzing, and responding to cyber threats that target our systems, data, and customers. Key...

  • Cybersecurity Threat Specialist

    2 weeks ago

    Québec, Quebec, Canada Intact Financial Corporation Full time

    Job Title: AI Threat Hunter Company: Intact Financial Corporation Role Summary: We are seeking a highly skilled AI Threat Hunter to join our dynamic team at Intact Financial Corporation. As an AI Threat Hunter, you will be responsible for proactively identifying, analyzing, and responding to cyber threats that target our systems, data, and customers. Key...

  • Cybersecurity Analyst

    3 weeks ago

    Québec, Quebec, Canada GoSecure Full time

    **Job Summary**As a key member of the GoSecure team, the Security Operations Specialist will play a critical role in the active detection and remediation of security vulnerabilities using industry-leading technologies to automate and verify security compliance for our managed customers.**Key Responsibilities**Collaborate with clients' Systems Administrators...

  • Cybersecurity Analyst

    3 weeks ago

    Québec, Quebec, Canada GoSecure Full time

    **Job Summary**As a key member of the GoSecure team, the Security Operations Specialist will play a critical role in the active detection and remediation of security vulnerabilities using industry-leading technologies to automate and verify security compliance for our managed customers.**Key Responsibilities**Collaborate with clients' Systems Administrators...

  • Cybersecurity Threat Specialist

    2 weeks ago

    Québec, Quebec, Canada Intact Financial Corporation Full time

    Job Title: AI Threat Hunter Company: Intact Financial Corporation Role Summary: We are seeking a highly skilled AI Threat Hunter to join our dynamic team at Intact Financial Corporation. As an AI Threat Hunter, you will be responsible for proactively identifying, analyzing, and responding to cyber threats that target our systems, data, and customers. Key...

Cybersecurity Customer Success Specialist

3 months ago

Québec, Quebec, Canada GoSecure Full time

GoSecure offers a creative and challenging work environment, a competitive benefit package, and a great atmosphere to foster career growth.

Come put your career on the leading-edge and bring your talents to a much sought-after high growth opportunity in technology

  • GoSecure

Summary
The Cybersecurity Customer Success Specialist is a member of the Global Services team. This role ensures positive client experience through high quality support services and effective communication.


As a key member of the team, you will help craft our customer-success strategies, building strong relationships with customers and collaborating with cross-functional teams to deliver excellent customer experiences.

Ideally, you are passionate about using analytical skills to identify problems, find solutions, and improve relationships.

Duties and Responsibilities

  • Build and maintain relationships as a trusted advisor to help ensure clients recognize the value of our products and services.
  • Assist to resolve complex client issues through incident recognition, research, resolution, escalation, and continuous followup.
  • Facilitate communications between internal and client staff to ensure that all points of action, client initiatives, and concerns are resolved to the satisfaction of clients.
  • Gather feedback from clients on services and expectations that in turn will help prioritize any potential areas of improvement.
  • Collaborate closely between internal and client PMO teams ensuring efficient and effective Services onboarding projects.
  • Develop reporting methods based on client needs.
  • Provide administrative support to sales team members as required.
  • Communicate effectively with both internal leadership and client teams to better understand client needs and maximize retention and growth.
  • Other duties as required.

Requirements and Experience

  • 23 years of relevant customer service experience.
  • Bachelor's degree in Computer Science or a related field and/or equivalent education/experience.
  • Working knowledge of Linux, Windows, and iOS, including CLI for each; MS Office Suite.
  • Exceptional ability to multitask and attention to detail.
  • Ability to work independently and in a collaborative team environment.
  • Excellent written and verbal communication skills in both French and English
  • Energetic and positive attitude.
  • Relevant certifications are considered a plus.