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Junior Administrator

4 months ago

Vancouver, British Columbia, Canada YMCA BC Full time

Position Title:
Client Service Representative

Location:
YMCA Contact Centre (282 W 49th Ave, Vancouver, BC V5Y 2Z5 or 955 Burrard St, Vancouver, BC V6Z 1Y2)

Terms:
Permanent, Part-Time (8-24 hours/week)

Shifts:
Saturday and Sunday 8am - 4pm and one weekday shift between 8am - 6pm

Start Date:

ASAP

Salary:0-500 hours $17.25 per hour

hours $17.77 per hour

hours $18.30 per hour

1500 + hours $18.85 per hour

Reports To:
Manager, Client Services

Benefits:

  • Free YMCA Staff Membership
  • Casual dress code
  • Flexible Scheduling
  • Training and Professional Development Opportunities
  • Be part of a charitable organization that positively impacts the community

Nature & Scope:


The Client Service Representative works collaboratively with YMCA staff and volunteers to provide exceptional service to YMCA members, guests, and staff.

The primary focus is on the client experience, resolving any client issues and promoting membership sales and services. We are not your typical Contact Centre.

We provide a casual, relaxed atmosphere where you are encouraged to contribute ideas and provide solutions to make our team and department better.

As your knowledge grows, you will assist with training new staff/volunteers in procedures and practices.

Major Responsibilities:

We're a small group of dedicated individuals who love working with our Members and our Community.

We are compassionate, innovative, accountable and strive to contribute to the success of the team and the YMCA as a whole.

We are looking for a detail-oriented, conscientious and eager to learn individual who will take pride in their work and is passionate about helping others.

In this role, you will be working as part of a team and will look for opportunities to affect change.


Responsibilities include:

  • Responding via inbound and outbound phone calls
  • Work on daily reports
  • Provide exemplary customer service to all members, guests, and participants in all program areas
  • Ad Hoc Administrative tasks
  • Ensure the safety of all members, participants, staff, and property by following YMCA standards/policies/procedures and ensuring they are maintained amongst all members and staff
  • Remain calm and use supportive language when dealing with upset members and stressful situations

Qualifications/Experience:

  • Computer proficiency, including Microsoft Office and CRM systems experience
  • Excellent communication and interpersonal skills with customer service orientation
  • Strong administrative acumen
  • Exceptional customer service skills and a great attitude towards helping others
  • 3 professional references

About YMCA BC:


YMCA BC is a charity dedicated to strengthening the foundations of community, by nurturing the potential of children, teens & young adults, promoting healthy lifestyles, fostering a sense of social responsibility and delivering lasting personal & social change to grow in spirit, mind, and body.


Since January 2023, YMCA of Northern British Columbia, YMCA-YWCA of Kamloops and YMCA of Greater Vancouver are officially one association, with one mission to strengthen our impact for communities across British Columbia.

We are YMCA BC - Even Stronger Together.

This transition marks a new chapter in our long-standing history of building communities, transforming lives, and connecting people of all ages, stages, backgrounds and abilities, to unique opportunities to learn, grow, and reach their potential.


YMCA BC provides services in health, fitness & aquatics, childcare, camping, employment & community services to over 150,000 participants annually.


Competencies:

Leading Self

  • Evolve in Professional Capability
  • Commit to being better
  • Achieve Excellence and Authenticity
  • Show up with the best version of you

Leading Others

  • Develop the Potential in Others
  • Help people grow and lead
  • Create a Culture of Connection
  • Build bridges between people and partners

Leading Mission

  • Think and Act Strategically
  • Make good decisions and act on them
  • Make an Intentional Impact
  • Advance the strength and cause of the Y

Application Deadline:
Ongoing