Client Relations Specialist
1 week ago
Element employees make a difference in the lives of others every day.
We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience.
This takes hard work and innovation, and we need more like-minded people on our team.What We Need
We are looking for a Client Relations Specialist to join Element Fleet Management.
As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients.
At Element, employees play a critical role in delivering value to clients and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a differenceAre You:
- Able to have appreciation for our clients' organization and sensitivities, anticipating client needs with a consultative approach?
- Analytical with the ability to problem solve?
The Client Relations Specialistprovides premier customer service to a portfolio of accounts, end to end management of portfolio from model year set up through vehicle activation and consultation regarding new-vehicle acquisition including policy, procedures, and media for order placement.
This role also monitors activates across various teams to ensure a flawless delivery., as we;; as provide analysis, consultation and recommendations that support account development strategies.
A Day in the Life- Primary client contact & owner of the factory order acquisitions wing to wing process from model year setup thru delivery- Guides client through evaluation of models and manufacturers that best align clients overall fleet performance goals- Assists client with vehicle/specification decision-making- Works directly with Commercial including VP, AE, Sales, Consultants on account strategies- Engage with Customer Service Associate (CSA) to create and maintain Fleet specs- Creates LCCA, payment schedules & Price & Specs- Creates OEM comparisons- Make recommendations on best value packages & equipment- Research/resolves client inquiries on a variety of acquisitions related task from order placement thru delivery by engaging with other acquisition team- Interact with client's OEM rep as needed- Keeps client abreast of OEM changes impacting their fleet- Client point of contact for Fleet Select and DLO training and inquires- Manages clients overall acquisition experience in accordance with the new-vehicle acquisition processes in conjunction with the Commercial and FPS- Create and maintain client specific Fleet Specs throughout the year and obtain approval- Participate with FPS in client quarterly reviews when requested- Partners with New Business Activations to ensure new clients received the proper guidance, training, and recommendation for their acquisition needs during their onboarding experience- Share and implement best practices on acquisition related processesRequirements:
- College degree in business or related field (or equivalent business experience) 34 years business experience with client contact preferred
- Proficient use of MS office tools (power point, excel and word)
- Industry experience preferred
- Negotiation and analytical ability strongly desired
- Able to influence (i.e., client behavior) with diplomacy; analytical skills; coaching ability
- Excellent communication and presentation skills (oral/written)
- Takes initiative; decisionmaking skills & problemsolving ability
- Organization & time management skills
- Detail and results oriented
- Relationshipbuilding skills (internal/external); resourceful and can ask probing questions to anticipate needs
- Internally, this role is "Consultant, New Vehicle Acquisition"
- A culture of innovation, empowerment, decisionmaking, and accountability
- Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
- Additional benefits and amenities, including paid timeoff programs (vacation, sick leave, and holidays)
Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
- Pay transparency Nondiscrimination
- Know Your Rights: Workplace discrimination is illegal
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