Client Success Specialist-
7 days ago
Element employees make a difference in the lives of others every day.
We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience.
This takes hard work and innovation, and we need more like-minded people on our team.What We Need
- We are looking for a Customer Success Specialist (Fleet Partnership Services (FPS)
As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients.- At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience.
We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference- Are You:- Driven by servicing clients with the highest level of customer service?
- Someone who thrives in a fastpaced, everevolving and highly visible environment?
- As the Customer Success Specialist (Fleet Partnership Services (FPS) Partner) you will build and maintain relationships with our customers and provide ongoing day to day account support, recommending cost saving solutions and managing processes to optimize the productivity of their fleet. You will also contribute to the client's ability to achieve their company goals, as well as to Element Fleet's attainment of account retention and growth objectives.
- A Day in the Life
- Work with customers and internal crossfunctional teams to develop the account strategy that best suites the customers' needs and goals.
- Executes daytoday requests and activities, complex or routine, in accordance with client's policies, procedures and priorities.
- Uses discretion and independent judgment advising clients and works with client to recognize need and recommend solutions.
- Takes ownership of client issues and applies critical thinking and problemsolving abilities.
- Customer data analysis and/or reporting
- Fully Bilingual in English and French is considered a strong asset
- BS or BA in business or related field highly preferred; equivalent experience may be considered
- 25 years customer service or client account management experience is highly desirable, preferably in a B2B service environment
- A culture of innovation, empowerment, decisionmaking, and accountability
- Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
- Additional benefits and amenities, including paid timeoff programs (vacation, sick leave, and holidays)
- Hybrid work environment for most positions
Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
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