Client Relations Manager

1 week ago

Mississauga, Ontario, Canada Royal Bank of Canada Full time

Job Summary

What is the opportunity?


As a Client Relations Manager, you will be directly supporting employees by leading team meeting objectives and related activities to achieve superior client experience, optimal business retention, profitable growth and productivity.

You will be providing superior coaching, leadership and development of employees in order to achieve service level, quality targets and best possible client experience.


What will you do?

  • Taking ownership and accountability in resolving escalated inquiries and issues
  • Determining appropriate action for complex issues, both internally and externally, with mínimal management involvement and mentoring the team to do the same
  • Contributing to revenue growth through expense/ FTE management and operational effectiveness
  • Leading the team to maintain Advisor and Business Partner relationships through relationship building, partner meetings, and superior customer service
  • Coaching and providing a high standard of client care, service opportunities and techniques
  • Establishing relationships with Underwriting, New Business, Sales Teams, and Brokers/Advisors.
  • Working closely with internal partners to provide seamless service (Underwriting, New Business, Product, Sales Reps, Brokers/Advisors) Encourage reward and recognition with the team and service partners

What do you need to succeed?
Must-have

  • Minimum 24 years of Leadership experience
  • Postsecondary and/or applicable work/insurance experience
  • Excellent organizational skills, initiative and proactive
  • Proven verbal and written communication skills, strong interpersonal skills
  • Ability to partner and collaborate successfully with internal and external partners, client focused.
Nice-to-have

  • Group Benefits Insurance and Management experience

What's in it for you?


We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.


  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and highperforming team
  • Opportunities to do challenging work

Job Skills

Additional Job Details

Address:

MEADOWVALE BUSINESS PARK, 6880

FINANCIAL DR:

MISSISSAUGA

City:

MISSISSAUGA

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

INSURANCE

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Inclusion
and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth.

We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.

We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.


Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

  • Client Relations Specialist

    1 week ago

    Mississauga, Ontario, Canada Element Fleet Management Full time

    Get started on an exciting career at ElementElement employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.What We Need We...

  • Client Relations Specialist

    1 week ago

    Mississauga, Ontario, Canada Element Fleet Management Full time

    Get started on an exciting career at Element_Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.What We NeedWe...

  • Client Relations Specialist

    1 week ago

    Mississauga, Ontario, Canada Element Fleet Management Full time

    Get started on an exciting career at ElementElement employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.What We Need We...

  • Client Relations Manager – Group Benefits

    1 week ago

    Mississauga, Ontario, Canada Royal Bank of Canada> Full time

    Job SummaryJob DescriptionWhat is the opportunity?As a Client Relations Manager, you will be directly supporting employees by leading team meeting objectives and related activities to achieve superior client experience, optimal business retention, profitable growth and productivity. You will be providing superior coaching, leadership and development of...

  • Senior Manager, Pharma Relations Client Strategy

    1 week ago

    Mississauga, Ontario, Canada Senseability Full time

    The Cigna Group Senior Manager, Pharma Relations Client Strategy - Express Scripts Canada Mississauga , Ontario Apply Now We are seeking a dynamic Client Strategy Senior Manager to support our Pharma Relations team. This role involves strategizing and executing plans related to ESC's Product Listing Agreement (PLA) portfolio – with the key objectives of...

  • Senior Manager, Pharma Relations Client Strategy

    3 weeks ago

    Mississauga, Ontario, Canada The Cigna Group Full time

    The job profile for this position is Sales Product Senior Advisor, which is a Band 4 Senior Contributor Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is...

  • Senior Manager, Pharma Relations Client Strategy

    2 months ago

    Mississauga, Ontario, Canada The Cigna Group Full time

    The job profile for this position is Sales Product Senior Advisor, which is a Band 4 Senior Contributor Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is...

  • Senior Manager, Pharma Relations Client Strategy

    1 month ago

    Mississauga, Ontario, Canada The Cigna Group Full time

    The job profile for this position is Sales Product Senior Advisor, which is a Band 4 Senior Contributor Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is...

  • Senior Manager, Pharma Relations Client Strategy

    3 weeks ago

    Mississauga, Ontario, Canada The Cigna Group Full time

    The job profile for this position is Sales Product Senior Advisor, which is a Band 4 Senior Contributor Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is...

  • Senior Manager, Pharma Relations Client Strategy

    4 weeks ago

    Mississauga, Ontario, Canada The Cigna Group Full time

    We are seeking a dynamic Client Strategy Senior Manager to support our Pharma Relations team. This role involves strategizing and executing plans related to ESC's Product Listing Agreement (PLA) portfolio – with the key objectives of enhancing client experiences, driving client satisfaction, and ensuring long-term success and retention. The ideal candidate...

  • Senior Manager, Pharma Relations Client Strategy

    1 month ago

    Mississauga, Ontario, Canada The Cigna Group Full time

    We are seeking a dynamic Client Strategy Senior Manager to support our Pharma Relations team. This role involves strategizing and executing plans related to ESC's Product Listing Agreement (PLA) portfolio – with the key objectives of enhancing client experiences, driving client satisfaction, and ensuring long-term success and retention. The ideal candidate...

  • Chargé de Relation Clients Bilingue

    1 week ago

    Mississauga, Ontario, Canada BD Full time

    English version below _**Engagés pour la santé de demain, nous réalisons tous les possibles.**BD est un acteur unique des technologies médicales par sa présence auprès de tous les professionnels de soin. Nous accompagnons le quotidien des chercheurs, des soignants et des patients tout au long du parcours de soins. BD compte plus de collaborateurs et...

  • Senior Manager, Labour Relations

    1 month ago

    Mississauga, Ontario, Canada Compass Canada Full time

    You might not know our name, but you know where we are. That's because Compass Group Canada is part of a global foodservice and support services company that's the 6th largest employer in the world, with 625,000 employees. You'll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote...

  • Senior Manager, Labour Relations

    3 weeks ago

    Mississauga, Ontario, Canada Compass Canada Full time

    You might not know our name, but you know where we are. That's because Compass Group Canada is part of a global foodservice and support services company that's the 6th largest employer in the world, with 625,000 employees. You'll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote...

  • Provider Relations Program Manager

    3 weeks ago

    Mississauga, Ontario, Canada The Cigna Group Full time

    Express Scripts Canada's (ESC's) Provider Relations Department is responsible for managing provider contracts, the registration of health care providers from across Canada, the maintenance of ESC's provider network as well as communications with providers and provider associations. Providers submit electronic and paper claims to ESC on behalf of their...

  • Provider Relations Program Manager

    1 month ago

    Mississauga, Ontario, Canada The Cigna Group Full time

    Express Scripts Canada's (ESC's) Provider Relations Department is responsible for managing provider contracts, the registration of health care providers from across Canada, the maintenance of ESC's provider network as well as communications with providers and provider associations. Providers submit electronic and paper claims to ESC on behalf of their...

  • Manager, Client Services

    1 week ago

    Mississauga, Ontario, Canada FNF Canada Full time

    Date Posted: March 25, 2024Location: Mississauga, ONDepartment: Lending Solutions FNF Canada is a leading service provider to financial institutions in the area of mortgage processing, tax and appraisal services, and title insurance. We pride ourselves on our relentless focus on enhancing the value of our services to our clients through continuous...

  • Client Success Manager

    1 week ago

    Mississauga, Ontario, Canada Bayshore HealthCare Full time

    Job Title:Client Success Manager***Locations: Mississauga, OntarioJob Type: Temporary Full-Time (one year contract)The Client Success Manager (CSM) will also be managing the team of Lifestyle Advisors ensuring expertise and guidance is offered through consultations and that all recommendations are the right mix of services/packages based on client needs to...

  • Client Accounting Manager

    1 week ago

    Mississauga, Ontario, Canada FirstService Residential Full time

    Client Accounting ManagerAs the leading and largest residential property management company in North America, FirstService provides full-service, professional community management services to more than 8,000 properties and over 1.6 million residential units across three provinces in Canada and twenty-one states in the United States. Each day, every member of...

  • Client Success Manager

    1 week ago

    Mississauga, Ontario, Canada Bayshore HealthCare Full time

    Job Title: Client Success Manager Locations: Mississauga, OntarioJob Type: Temporary Full-Time (One year contract)At Vyta, we simplify aging in place for seniors and their families. Powered by Bayshore HealthCare, the successful candidate will join a team focused on promoting well-being and freedom by working closely with each family to help advise,...