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Service Advisor

3 months ago

Surrey, British Columbia, Canada Tesla Full time
What to Expect

What to Expect

The RoleWhat You'll Do

Responsibilities:

  • Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
  • Accurately record issues and data into Dealer Management System. Attention to detail critical
  • Conduct Transactions w/ system; walk customer through correction and provide summary
  • Communicate estimated completion time, regular updates and follow through on each customer vehicle
  • Coordinate the detail of every vehicle prior to delivery
  • Coordinate the delivery time or pick up with each customer
  • Follow up with Customer on services provided; ensure they are satisfied with the work performed
What You'll Bring

Requirements:

  • Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
  • Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment
  • Understanding of basic automotive techniques related to repair and servicing of automobiles
  • Ability to follow oral and written instructions with attention to detail
  • Willingness to learn new and innovative automotive technologies
  • Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
  • Perform detailed daily record keeping and reporting
  • Effectively handle multiple priorities, organize workload, and meet deadlines
  • Work in a teambased environment and achieve common goal
  • High School diploma or equivalent
  • Dealer Management System(s), Outlook, and MS Office
  • Associate Degree or certificate in Automotive Technology, preferred
  • Retail automotive service experience, preferred
  • Must have and maintain a valid driver's license and an acceptable and safe driving record
  • Must have two years of driving experience
Compensation and Benefits

Compensation is based on a variety of factors including but not limited to work experience, skills, certifications, etc.

Full-time Employee Benefits As a full-time Tesla employee, you will receive:

  • Full benefits from day 1 for you and your eligible dependents
  • Extended Health Insurance (including osteopath, psychologist, and acupuncturist)
  • Vision & Dental Insurance
  • Company paid Life, AD&D, shortterm and longterm disability
  • Group Registered Retirement Savings Plan (RRSP)
  • Employee Assistance Program, Sick and Vacation time (Flex Time for salary positions), and Paid Holidays
  • Backup childcare and employee discounts
  • Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

What You'll Do

What You'll Bring