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Csr - Customer Service Representative
3 months ago
The Customer Service Rep is responsible for assisting, maintaining, and building profitable relationships with our customers by ensuring all customer requirements are met to the best of Pro-Line's abilities.
- Communicate effectively with all team members (warehouse to office) regarding customer objectives
- Overseeing warehouse and yard is tidy, organized, and that stock rotates
- Compile and maintain all sales orders as they flow through the branch
- Contribute to the work environment that leads to a winning team and personal growth
- Participate as a key player by supporting operational needs
- Maintain housekeeping standards as set by the management staff
- Acknowledge and greet appropriately customers in a timely manner
- Dressed in appropriate attire (proper tied up footwear, no tattered clothing)
- Process customer orders in a courteous, efficient, and timely manner
- Recognize sales orders with delivery deadlines and back orders
- Effectively present and demonstrate products and services offered to the customers
- Manage telephone calls professionally with good communication skills
- Attend to customer questions, challenges, and facilitate a satisfactory resolution
- Coding of credit and cash orders, inventory inputting
- Support outside sales reps by gathering customer information to achieve a successful delivery
- Ensuring sales orders have been double checked the day prior to delivery
- Fill out Bill of Ladings with all pertinent information (address, loading instructions, directions, pitch, etc.)
- Project tracking (Cool Net)
- All other duties as specified by management
Salary:
$18.00-$21.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
