Customer Success Manager, Onboarding

1 week ago

Toronto, Ontario, Canada Collage Full time
Collage is building the new way for Canadian businesses to manage HR, payroll and benefits:
Our mission at Collage is to empower Canadians to do their best work. We achieve this by reimagining the way businesses manage HR, payroll, and benefits.

Our revolutionary platform automates HR administration, enabling our clients to focus on doing the meaningful work they set out to do.

Who are we? Collage is a team of self-starters with curious minds.

Behind our diverse backgrounds and skillsets is the common drive to push the envelope and figure out how to make things better, for our clients, for each other, and for ourselves.

We believe in empowering our own people to do their best work by giving our team the right resources and support to thrive.

We are, collectively, building the future of HR in Canada.

Customer Success Manager, Onboarding:

Our Customer Success Manager, Onboarding plays a crucial role in the client journey. Your deep knowledge of the Collage platform paired with your thoughtful needs analysis shapes the client experience from the day they say YES to Collage

You will be responsible for:

  • Building individualized project plans for each client by assessing needs and goals;
  • Providing indepth training on Collage platform tools and features via video and phone;
  • Working to ensure maximum activation of new Collage clients;
  • Connecting across the organization to resolve questions and issues, providing a great customer experience;
  • Providing excellent customer service along with HR technology support and guidance.

You should have:

  • 2+ years of SaaS implementation and / or customer service experience;
  • High energy and a strong desire to achieve top results with a charismatic, positive, "can do" attitude both virtually and in person;
  • A curiosity for and love of technology and the ability to pick up and teach new tools quickly;
  • High degree of ownership and commitment, taking pride in a job well done;
  • High level of organization and attention to detail;
  • Excellent communication and writing skills;
  • Strong Microsoft Office and Excel skills;
  • Bachelor's Degree or equivalent;
- *Bilingualism is a strong asset.

A few of our tools:
MAC O/S, Google Workspace, Asana, Slack, 1password, Intercom, Zoom, and of course, Collage

We're looking for people who are:

  • Curious;
  • Responsible;
  • Doers and selfstarters;
  • Passionate about providing an amazing client experience every step of the way;
  • Keen on making an impact;
  • Excited about and comfortable with technology;
  • Able to contribute in multiple areas and have a dowhatittakes mentality;
  • Able to lead with empathy;
  • Entrepreneurs at heart.

What we offer:

  • The opportunity to work on interesting problems that directly impact the quality of life for our clients and their employees in Canada;
  • An inclusive workplace environment to people of all genders, backgrounds, abilities, and perspectives;
  • Being part of a team that values and promotes ownership, flexibility, transparency and creativity;
  • Competitive salaries and flex hours;
  • Robust employee benefits plan and optional RRSP matching;
  • A real and honest attitude towards taking care of our people;
  • A downtown Toronto or Montreal office close to public transit.
At Collage, we believe that creating a diverse and inclusive workplace is a recipe for success. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and encourage any who identify as a minority to apply

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