Client Success Manager

1 week ago

Toronto, Ontario, Canada illumin Holdings Inc. Full time

illumin is a leading technology company that provides marketers with a one-stop solution for omnichannel digital advertising with best-of-category return on advertising spend. Our journey automation technology, illumin, offers planning, buying and real-time intelligence from one platform. With proprietary Artificial Intelligence, illumin brings unique programmatic capabilities to close the gap between advertising planning and execution. illumin is headquartered in Toronto with offices throughout Canada, the U.S., Europe, and Latin America. For more information, visit and check out our Life @ illumin video here

Position Overview:

We are seeking an experienced media professional with programmatic and campaign management experience. As a Client Success Manager (CSM), you will play an integral role in client relationships and driving adoption of the illumin platform, campaign management and account expansion opportunities. Working closely with Sales, Ad Operations and Reporting Analysts, the CSM ensures strong campaign performance, quality deliverables, addressing client questions and concerns in a timely manner.¬The candidate must have a thirst for knowledge, the ability to learn quickly, and be able to communicate clearly internally and externally. He/she/they must create strategies that improve our customer experience and grow our customer base. Ultimately, the candidate will work directly with clients to help solve their problems and ensure their satisfaction - resulting in long-term client retention.

What You Will Need:

  • Experience in Client Success, Strategy, Account Management or another client-facing role (or similar sales-related experience) in the programmatic advertising space.
  • Strong understanding of Programmatic Advertising (experience is required.
  • Ability to thrive in a fast-paced collaborative environment while achieving or exceeding goals and providing an exceptional client experience.
  • Demonstrated ability to develop strong relationships at all levels within client organizations
  • Strong time management, prioritization and attention to detail skills
  • Resourceful in troubleshooting and solving problems
  • Strong presentation skills and the ability to think on your feet in client interactions
  • Strong data analysis skills to identify opportunities and positive trends for clients

What You Will Do:

  • Act as the main point of contact and a trusted advisor for your portfolio of clients across a wide range of verticals.
  • Drive upsells and cross-sells of illumin features and channels to existing customers.
  • Ensure client campaigns are successful by providing regular reporting on their campaign goals, as well as strategic solutions and optimizations to meet identified KPI's.
  • Deliver an exceptional client experience with quality, consistency, and timeliness
  • Build and maintain strong relationships with your clients by proactively sharing campaign optimizations and collaborating with them on designing unique campaign strategies
  • Partner with Ad Operations, Reporting and Sales to ensure flawless execution of campaigns and to maximize campaign ROI of our customers
  • Represent, the Voice of the Client by advocating for their needs with Product, Ad Operations and Reporting
  • Develop and maintain technical and product knowledge of all illumins suite of products

What You Will Get:

  • An inspiring and family-focused culture with offices around the world.
  • A competitive compensation package.
  • Comprehensive health and dental benefits including life and disability insurance.
  • Generous parental leave benefits with a top-up plan.
  • Time with our executive coach and Chief Empowerment Officer to assist in your growth and professional development.
  • Participation in our Employee Recognition Awards program.
  • An annual education and learning stipend.
  • Corporate rates and perks including fitness membership discounts.
  • Embrace and promote our company values: Ignite, Flow, Soar, Grow

GREAT PLACE TO WORK

illumin is certified as a Great Place to Work after a thorough and independent analysis conducted by @Great Place to Work Canada. This certification is based on direct feedback from employees, provided as part of an extensive and anonymous survey about the workplace experience. Check out our website here. DISCLAIMER This description has been designed to indicate the general nature and level of work performed by the employee within this position. However, the actual responsibilities, duties, qualifications, and experience may vary. The Employee may perform other related duties as required to meet the ongoing needs of the organization. Information contained in this job posting/description is subject to change. GREAT PLACE TO WORK illumin is certified as a Great Place to Work after a thorough and independent analysis conducted by @Great Place to Work Canada. This certification is based on direct feedback from employees, provided as part of an extensive and anonymous survey about the workplace experience. Check out our website here. DISCLAIMER This description has been designed to indicate the general nature and level of work performed by the employee within this position. However, the actual responsibilities, duties, qualifications, and experience may vary. The Employee may perform other related duties as required to meet the ongoing needs of the organization. Information contained in this job posting/description is subject to change. DIVERSITY, INCLUSION & EQUAL EMPLOYMENT OPPORTUNITIES illumin is committed to the principle of equal employment opportunity for all our people and to providing a work environment free of discrimination and harassment. We expect and require the cooperation of all our people in maintaining an environment with mutual respect by and for all our employees and applicants. All employment decisions at illumin are based on business needs, job requirements and individual qualifications, without regard to race, colour, ancestry, creed (religion), place of origin, ethnic origin, citizenship, sex (including pregnancy, gender identity), sexual orientation, age, marital status, family status, political belief, physical or mental disability, receipt of public assistance, or irrelevant record of the offence. illumin provides accommodations for individuals with disabilities. If you require accommodation, please contact us by e-mail at This ensures that the appropriate accommodations are in place during the recruitment and selection process and before you begin your journey with us. Let us know what we can do to help you be successful during your recruitment experience at illumin. #J-18808-Ljbffr

  • Client Success Manager

    1 week ago

    Toronto, Ontario, Canada Buyapowa Full time

    Dear new Client Success ManagerIt's funny to think you're reading this, even though we haven't actually met yet. But, given that you're the new Client Success Manager who's going to take our amazing team to the next level, we just wanted to say hi. Becs, our MD of CS is especially excited to meet you - first because she's great and a pleasure to work with...

  • Client Success Manager

    1 week ago

    Toronto, Ontario, Canada Curinos, Inc. Full time

    Client Success Consultant, Retail Deposits Full-time Curinos is the leading provider of data, technologies and insights that enable financial institutions to make better and more profitable data-driven decisions faster. Born out of the combination of two familiar industry powerhouses, Novantas and Informa's FBX business, Curinos brings to market a new level...

  • Manager, Client Success

    1 week ago

    Toronto, Ontario, Canada Maple Full time

    ABOUT MAPLE Founded in 2015, Maple is a fast-growing health tech company with a vision to power the future of healthcare by building a connected and superior experience for patients, doctors, and other types of health providers. We offer virtual care services across multiple distribution channels, including Direct-to-Consumer ("B2C"), Employers and...

  • Client Success Manager

    1 week ago

    Toronto, Ontario, Canada #paid Full time

    #paid is a creator marketing platform that sits at the intersection of brand and creator collaboration. We help direct-to-consumer and Fortune 500 brands like Infiniti, TJX, Unilever, and Sephora, activate creators to drive growth. We are building the platform of record that powers content creation and distribution for brands globally. The better we do...

  • Client Success Manager

    3 weeks ago

    Toronto, Ontario, Canada LEAP Legal Software Full time

    LEAP leads the world in the development and sale of cloud based legal practice management software for small law firms on a Software as a Service (SaaS) model. We employ more than 600 people globally, have offices in the USA, Australia and the UK with more than 57,000 users using our software worldwide. We are seeking a Client Success Manager to join our...

  • Client Success Manager

    2 months ago

    Toronto, Ontario, Canada LEAP Legal Software Full time

    LEAP leads the world in the development and sale of cloud based legal practice management software for small law firms on a Software as a Service (SaaS) model. We employ more than 600 people globally, have offices in the USA, Australia and the UK with more than 57,000 users using our software worldwide. We are seeking a Client Success Manager to join our...

  • Client Success Manager

    1 week ago

    Toronto, Ontario, Canada Enercare Inc. Full time

    Enercare Inc. is a leading Canadian company offering home and commercial services in various areas like heating, cooling, plumbing, electrical, water heating, and water purification, all geared towards energy efficiency and a greener future.At Enercare, we prioritize the well-being and development of our team members, actively working to make a positive...

  • Client Success Manager

    7 days ago

    Toronto, Ontario, Canada illumin Full time

    illumin is a leading technology company that provides marketers with a one-stop solution for omnichannel digital advertising with best-of-category return on advertising spend. Our journey automation technology, illumin, offers planning, buying and real-time intelligence from one platform. With proprietary Artificial Intelligence, illumin brings unique...

  • Client Success Manager

    7 days ago

    Toronto, Ontario, Canada ADP Full time $58,428 - $93,380

    Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress? Do you want to continuously learn through ongoing training, development, and mentorship opportunities? Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and...

  • Client Success Manager

    1 week ago

    Toronto, Ontario, Canada icuc Full time

    Company Description ICUC** is a team of creatives, strategists, content creators and social media managers working directly with brands to deliver first-class, social media expertise, helping our clients to bring their brand stories to life.In the role of a Client Success Manager, Regulated, you will be responsible for being at the front line, delivering...

  • Client Success Manager

    1 week ago

    Toronto, Ontario, Canada seedtag Full time

    We are looking for a talented Client Success Manager in our New market Canada to join and change the world of advertising together, as we are developing privacy-first context-based technology to push the boundaries of cookie-less advertising. WHO WE ARE: Seedtag is the leading Contextual Advertising Platform. Our proprietary, machine learning-based...

  • Client Success Manager

    3 weeks ago

    Toronto, Ontario, Canada Seedtag Full time

    We are looking for a talented Client Success Manager in our New market Canada to join and change the world of advertising together, as we are developing privacy-first context-based technology to push the boundaries of cookie-less advertising.WHO WE ARE:Seedtag is the leading Contextual Advertising Platform. Our proprietary, machine learning-based technology...

  • Client Success Manager

    1 month ago

    Toronto, Ontario, Canada Seedtag Full time

    We are looking for a talented Client Success Manager in our New market Canada to join and change the world of advertising together, as we are developing privacy-first context-based technology to push the boundaries of cookie-less advertising.WHO WE ARE:Seedtag is the leading Contextual Advertising Platform. Our proprietary, machine learning-based technology...

  • Client Success Manager

    1 week ago

    Toronto, Ontario, Canada Healthpreneur Full time

    Growth. Owner-Like Work Ethic. Speed.These are essential traits to thrive as a team member at Healthpreneur.We are the leading coaching and training company for helping health professionals and coaches get clients and scale their coaching businesses online without the grind.We are a remote, high performance team with a culture that is obsessed with...

  • Client Success Manager

    7 days ago

    Toronto, Ontario, Canada HomeEquity Bank Full time

    WHO WE AREHomeEquity Bank is a Schedule 1 Canadian chartered bank and the leading national provider of reverse mortgages, with a growing portfolio. As the only bank solely dedicated to serving homeowners 55 and up, we're passionate about helping Canadian homeowners live retirement on their terms. We live that commitment every day, with a range of reverse...

  • Client Success Manager

    1 week ago

    Toronto, Ontario, Canada Audi RED Full time

    Welcome to Audi RED, a new and exciting opportunity to change the way partners work together. Audi RED is an organization founded on a true partnership between BIMM Management Group, a leading Toronto based digital and technology agency, and Audi, the automotive brand shaping the future of premium mobility. Audi RED aims to be the technology center of...

  • Client Success Manager

    1 week ago

    Toronto, Ontario, Canada Healthpreneur Full time

    Growth. Owner-Like Work Ethic. Speed.These are essential traits to thrive as a team member at Healthpreneur.We are the leading coaching and training company for helping health professionals and coaches get clients and scale their coaching businesses online without the grind.We are a remote, high performance team with a culture that is obsessed with...

  • Client Success Manager

    1 month ago

    Toronto, Ontario, Ontario, Canada Seedtag Full time

    We are looking for a talented Client Success Manager in our New market Canada to join and change the world of advertising together, as we are developing privacy-first context-based technology to push the boundaries of cookie-less advertising.WHO WE ARE:Seedtag is the leading Contextual Advertising Platform. Our proprietary, machine learning-based technology...

  • Client Success Manager

    3 weeks ago

    Toronto, Ontario, Ontario, Canada Seedtag Full time

    We are looking for a talented Client Success Manager in our New market Canada to join and change the world of advertising together, as we are developing privacy-first context-based technology to push the boundaries of cookie-less advertising.WHO WE ARE:Seedtag is the leading Contextual Advertising Platform. Our proprietary, machine learning-based technology...

  • Client Success Associate

    1 week ago

    Toronto, Ontario, Canada DentistFind Full time

    ROLE DESCRIPTIONA _Client Success Associate _is responsible for providing administrative support to the Sales & Client Success Team. Will be in charge of organizing and attending meetings and monitoring calendars. In addition, S/he will be asked to do internet research, manage other administrative responsibilities, customer service, and assist the Project...