Client Success Manager
1 week ago
Do you want to continuously learn through ongoing training, development, and mentorship opportunities?
Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?
As a Client Success Relationship Manager, you'll serve as an advocate of ADP's Global Human Capital Management Solution and Service capabilities, while driving ADP's message as a world leader in the HCM industry into the client base.
The role supports ADP Canada's ADP Comprehensive Services - Majors level clients.Every day, you will work on developing and managing strong, productive relationships with executive-level client contacts (i.e.; You will align with ADP General Managers and Executive Committee members as required, and collaborate with ADP Sales, Service and Implementation teams and any other functional team as required in order to win new clients and influence additional business in existing clients in adherence with targets established annually.
To thrive in this role, you must have a strong combination of account management / relationship-building skills and business/financial acumen.
Success in this role can be defined by year-over-year increases in metrics related to client satisfaction indexes, client retention rates, exceptional relationship management client survey results, targeted revenue growth and share of wallet per client.
A little aboutADP:
We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more.
We serve over 1 million clients in 140 countries with over 63,000 associates worldwide.Learn more about diversity, equity, and inclusion at ADP on our YouTube channel:
To learn more about careers in Client Service at ADP , visit:
You'll effectively manage the client relationship for ADP's complex clients both domestic and North America.
You'll oversee and support effective and mutually beneficial contract negotiations and understand financial impact.
You'll demonstrate strong presentation, meeting management and relationship management/servicing skills.
You have a significant understanding of Human Capital Management concepts with the ability to represent a broad range of ADP disciplines and solution platforms.
You have a comprehensive industry and competitive knowledge with an external network of expertise.A minimum of 3-5 years of progressive career experience with demonstrated proficiency in managing a diverse roster of complex client account relationships, ideally in SaaS the technology and outsourcing industry.
HCM and payroll Technology experience is an asset.Extensive experience building relationships with clients is essential.
~ Advanced MS Word and Excel software capabilities
*While French is required for Quebec-based roles, use of the English language is also required due to the global nature of the business and the need to interact with ADP's headquarters and international sites.
Bonus points for these:
Degree or Equivalent Or, its equivalent in Business Administration, Human Resources, Finance or another related field
Accreditation from appropriate organizations (CPP, CEBS, PHR) is an asset.
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We take care of one another and offer support for your well-being... because healthy associates are happy ones.
Join a company committed to giving back and generating a lasting, positive impact on the communities in which we work and live.
Knowledge to help you grow. Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.With operations around the world, exciting new networking opportunities abound.
Belong by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more.
Diversity, Equity, Inclusion & Equal Employment Opportunity atADP:
ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability.
Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more.
Diversity, Equity, Inclusion & Equal Employment Opportunity atADP:
ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability.
Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
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