Customer Experience Representative I

• __ Customer Service
• Type__ Full-time

__jobinformationwidget.freetext.LocationText__

St. John's, Newfoundland and Labrador, Canada

About Rentokil-Terminix : Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified technicians use innovative technologies to protect millions of homes and businesses throughout Canada.

This rolesupports our commercial and residential customers while providing World Class customer service. They work directly with and support our Branch Managers, Technicians and other members of the Support Services team to ensure customer satisfaction is met in all areas. Setting up new contracts and jobs, providing client portal support, distributing invoices with supporting documentation and following up on any client questions and/or concerns as it relates to invoicing or account changes. They are the support for both our internal and external customers so it is imperative that they possess excellent customer service skills, are able to manage self, troubleshoot independently and maintain positive relationships.

• Handles both residential and commercial customer calls/correspondence for service, scheduling, bill payments and billing inquiries turning great service into revenue generating contacts
• Offers creative Home Inspection leads to all customers that qualify
• Identify the needs of current and new customers and offer products to close sales and generate revenue and commissions
• One call resolution; using all available resources to resolve customers issues
• Cultivates and maintains on-going customer relationships
• General knowledge of the organization, products, and /or services
• Excellent verbal communication skills with ability to overcome objections and ability to de-escalate situations
• Uses computerized system for identifying customer needs, tracking contacts, information gathering, and/or troubleshooting
• Initiates outbound customer service calls for various campaigns
• Return after hours calls, respond to messages from answering service
• Respond to and follow up on Webform inquiries
• Additional duties as assigned

Requirements:

• 2+ years of Admin experience in a fast-paced professional environment
• Demonstrated proficiency with Microsoft Word, Excel and Power-Point
• Have knowledge of Google Suite. Ex. Google Docs, Drives, Gmail, Calendars
• Able to learn and use multiple computer systems
• Knowledge of Vendor Portals is an asset
• Excellent proof-reading abilities
• Strong analytical skills and attention to detail
• Able to multitask in a fast-paced environment
• Prioritize work without direct supervision
• Strong communication (verbal and written)
• Able to exercise tact and diplomacy when dealing with others
• Strong work ethic, punctual and maintain a professional demeanor

Education:

• High School Diploma required
• Preferred: College Diploma or University Degree in a business, administrative and/or accounting field or equivalent experience

Why Choose Rentokil-Terminix?

A career with Rentokil-Terminix is exactly that - a professional trajectory filled with opportunity. We pride ourselves on being a world class team that rewards high performance. We offer competitive pay on a bi-weekly pay schedule and many of our roles offer incentives based on performance and providing exceptional customer experience. You will receive some great benefits (if eligible) during your tenure with us:

• You are paid during your training
• Great benefits - Medical, Dental, and Vision
• Employer-matched RRSP program up to 3.5% of your base salary per year
• Paid sick and vacation days
• Short and long-term disability
• Life Insurance
• Ability to make commission bonus's (after 3-month probation)
• Competitive compensation

ON DEMAND PAY Have access to your paycheque as soon as it is earned

Rentokil-Terminix is an equal opportunity employer. If you require any accommodations at any point during the interview process, please get in touch with our HR Department.

Find out what's at the core of this company.

Customer Service RepresentativeAre you passionate about customer service? Looking to build your career in an exciting industry and a growing world class organization? Come see why so many of our t

Customer Service RepresentativeAre you passionate about customer service? Looking to build your career in an exciting industry and a growing world class organization? Come see why so many of our t

Customer Service RepresentativeAre you passionate about customer service? Looking to build your career in an exciting industry and a growing world class organization? Come see why so many of our t

Customer Service RepresentativeAre you passionate about customer service? Looking to build your career in an exciting industry and a growing world class organization? Come see why so many of our t

Do you have a passion for sales? Can you hunt down new business and 'win the sale'? Looking to build your career in an exciting industry and a growing world-class organization? Come see why so many of

Do you have a passion for sales? Can you hunt down new business and 'win the sale'? Looking to build your career in an exciting industry and a growing world-class organization? Come see why so many of

Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified specialists u

Sam Schrader is the UKIB Region & Corporate Functions IT Director at Rentokil Initial. She first joined Rentokil Initial as a graduate student in the RI Management program in April 2005, where

Teaser

Read about Sam Schrader's fantastic journey from a new graduate to becoming the IT Director at Rentokil Initial. Sam's story shows us how learning from others, trying out different jobs, and always being willing to learn can lead to great success in the IT and business industry. Explore her story to see what it takes to build a successful career.

We are thrilled to announce the launch of our brand-new career site, a platform designed to help you find the perfect job at Rentokil Initial and showcase our vision and values.Why the c

Teaser

We are thrilled to announce the launch of our brand-new career site, a platform designed to help you find the perfect job at Rentokil Initial and showcase our vision and values.

Inside the Corporate graduate scheme: 1 scheme, countless experiencesAman Bains, Finance Graduate"One thing I have learnt during this graduate scheme is that my career is

In June we celebrated 120 years of our Initial brand. It has been 12 decades since Arthur and Laura Bigelow set up a unique office towels business in London, with customers' initials embroidered

Teaser

In June we celebrated 120 years of our Initial brand. It has been 12 decades since Arthur and Laura Bigelow set up a unique office towels business in London,

Carrying the RI torch across Asia and MENATRentokil Initial is not just any company. Rentokil Initial is a company with its feet planted squarely on solid ground and with a phenomenal vision to

Teaser

Rentokil Initial is not just any company. Rentokil Initial is a company with its feet planted squarely on solid ground and with a phenomenal vision to become the most loved and respected services business on the planet.

Promoting Period Dignity in partnership with the England and Wales Cricket boardInitial Washroom Hygiene and The England and Wales Cricket Board (ECB) have announced a high-profile partnership d

Teaser

Initial Washroom Hygiene and The England and Wales Cricket Board (ECB) have announced a high-profile partnership designed to bring period dignity to grassroots cricket by ensuring menstruation is not something that holds back women and girls from playing cricket.

New science opens doors for future innovationAt Rentokil Initial we pride ourselves on our ability to innovate to provide the best possible products and services for our customers.Our world-lea

Teaser

At Rentokil Initial we pride ourselves on our ability to innovate to provide the best possible products and services for our customers.

Another 3,500 trees planted in the PacificThis year eight colleagues from Ambius and Initial Hygiene joined 132 volunteers inthe largest community tree planting weekend at the Nightwings rainf

Teaser

This year eight colleagues from Ambius and Initial Hygiene joined 132 volunteers inthe largest community tree planting weekend at the Nightwings rainforest to plantover 3,500 trees.