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Bmc Operations Support Specialist

3 months ago

Toronto, Ontario, Canada NTT DATA Full time

#INDIST

Responsibilities

  • Provide systems administration and systems operations support, including setting up user access, user profiles, backup and recovery, daytoday computer systems operations
  • Provide customer interface to ensure requested changes are implemented;
  • Monitor computer workload trends and make adjustments to ensure optimum utilization of computer resources
  • Provide expertise in the areas of IT Infrastructure, Servers and Operating Systems to development teams.

Required Skills:

  • 5+ years of experience with troubleshooting and making minor modifications in Digital Workplace Catalog and DWP
  • 5+ years of experience in installing/patching BMC ITSM (ARS, AI, CMDB, ITSM, RKM, SLM) plus Smart IT and DWP & DWPC all v20.x and newer.
  • Familiarity in data configurations of BMC ITSM (ARS, AI, CMDB, ITSM, RKM, SLM) plus Smart IT and DWP & DWPC all v20.x and newer.
  • Familiarity in Smart Reporting install, configurations, and ability to make minor modifications.
  • Ability to review remedy workflow via devstudio and troubleshoot performance issues including, enabling various kind of logs and identifying workflows or platform aspects from a root cause analysis.
  • Also, being able to run BMC utilities for post DB copy updates, foundation data loads (manually or through DMT tool)
  • Analyzing SOAP, REST and atriumintegrator based integrations
  • Familiarity in working with Operating system mainly Linux.
  • Experience working with BMC support for creating tickets and providing log files etc is key.

About NTT DATA Services:


NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law.

We are committed to creating a diverse and inclusive environment for all employees.

If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.