Lounge Agent

2 weeks ago

Toronto, Ontario, Canada Swissport Full time
Overview

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – "To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience."

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things, and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

If you have a passion for hospitality, enjoy meeting new people, and enjoy giving customers a great start to their travels in a bustling & exciting airport setting, then this is the role for you Swissport operates 50+ airport lounges across the world under the brand name "Aspire Lounges".

Our lounges are not quite cafés or restaurants but offer a haven for guests looking for a comfortable seat, complimentary food and drinks, great WiFi, and above all a fantastic experience before their flight, no matter the reason for the journey.

Job Summary
The Lounge Agent will take care of the operations on a rotation basis related to the check-in process at the lounge, overseeing the buffet, replenishing the buffet, servicing guest requests as well as having tasks of cleaning up tables after client use.

Your activities

Always provide the passengers with an exceptional level of customer serviceGreet passengers as they enter the Lounge and introduce them to all aspects of the Lounge product, advising them of all available services and helping to maintain customer loyalty.Liaise with service providers and supervise contracted staff, overseeing catering, cleaning, and maintenance operations, so that service standards are met and maintained.Proactively assist operational staff, to ensure passenger needs are met by undertaking seat changes, issuing boarding cards, check-in of transit passengers, and reservation changesKeep all passengers in the lounge informed regarding their flight departure and any other information about their flight.Provide information about the airport and its facilities (Flight schedules and airline information, directions to the departure gates, etc.) to the customers.Responsible for restocking shelves and coolers; assisted with inventory check.Collect dirties and support the back of the house and ensure washroom checks are done.Prepare and handle duties, to monitor the alcoholic consumption of customers.Help serve customers at different areas in the lounge and bar.Carry out regular checks of all areas of the lounge to ensure professional image and follow up with maintenance works.Ensure that proper cleaning procedures are adhered to, and personal protective equipment (PPE) is always worn during the shift. Employees are expected to follow all health and safety regulations, enforced, and updated by the company.Answer phone calls and other duties assigned as directed by the Lounge Supervisor.

Your profile

Available and flexible to work on various shifts (days, evenings, nights, weekends, holidays)Excellent communication in English, spoken and written.Bar experience is a prerequisite, minimum of 2 years.Passionate about customer service and must have relevant work experience in the F&B industry.Smart Serve and Food Handlers Certificate High School diploma or GED equivalentPassenger agent experience or equivalent experience in the aviation field is an asset.Self-motivated and able to work independently.Attentive to detail and numerate.Ability to follow processes and procedures and apply flexible approach when required.Communication and writing skills.Ability to use computers and knowledge to work with Micro Soft applications (Word, Excel, PowerPoint)Good organizational skills and Ability to prioritize.Positive attitude.

What we offer

Competitive pay ratePaid trainingGroup benefits (Insurance, RRSPs, etc.)Uniform

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation

#P1

  • Lounge Agent

    4 weeks ago

    Toronto, Ontario, Canada Swissport Full time

    Overview Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – "To provide the aviation industry with consistent and tailor-made solutions around the...

  • Lounge Agent

    2 weeks ago

    Toronto, Ontario, Canada Swissport International AG Full time

    OverviewAre you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to millions of passengers yearly. Our mission is simple - to provide the aviation sector with consistent and tailor-made solutions globally, for an enhanced...

  • Security Agent

    4 weeks ago

    Toronto, Ontario, Canada Four Seasons Hotels and Resorts Full time

    About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...

  • Member Service Agent

    2 weeks ago

    Toronto, Ontario, Canada Altea Active Liberty Village Full time

    Member Relations Specialist thrive in a team-oriented atmosphere where they pride themselves on consistently delivering a five-star experience to all prospects, members, and guests. As a first point of contact, these cheerful folks play a critical role in providing top notch service supporting all our Altea Active locations.You are a social butterfly who...

  • Centralized Operations Reservations

    4 weeks ago

    Toronto, Ontario, Canada Four Seasons Hotels and Resorts Full time

    About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...

  • Centralized Operations Reservations

    2 weeks ago

    Toronto, Ontario, Canada Four Seasons Hotels and Resorts Full time

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...

  • Night Auditor

    2 weeks ago

    Toronto, Ontario, Canada Silver Hotel Group Full time

    Night AuditorWe are looking to add a Night Auditor to our team. The Night Auditor plays a crucial role as the first point of contact during nighttime hours, performing various tasks such as acting as a Front Desk Agent, reconciling accounts, and assisting hotel guests with their needs.Perks of Joining UsCollaborate with dedicated team members who are...

  • Night Auditor

    2 weeks ago

    Toronto, Ontario, Canada Silver Hotel Group Full time

    Night AuditorWe are currently hiring a Night Auditor to join our dynamic team The Night Auditor is the first point of contact at night and the duties include acting as a Front Desk Agent, balancing accounts from shifts, and assisting hotel guests with requests.What We Offer Work with likeminded team members who are passionate about their work and keep things...

  • Lounge Agent

    2 weeks ago

    Toronto, Canada Swissport International AG Full time

    Overview: Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - “To provide the aviation industry with consistent and tailor-made solutions around the...

  • Lounge Agent

    4 weeks ago

    Toronto, Canada Swissport International AG Part time

    Overview Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the...

  • Lounge Agent

    4 weeks ago

    Toronto, Canada Swissport Part time

    Overview Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the...

  • Lounge Agent

    4 weeks ago

    Toronto, Canada Swissport Full time

    Overview Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the...

  • Guest Services Agent

    2 weeks ago

    Toronto, Canada Silver Hotel Group Full time

    **Guest Services Agent** The Pantages Hotel, located in vibrant downtown Toronto is currently looking for a **Guest Services Agent**! The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service. **What We Offer** - Work with like-minded team...

  • Guest Services Agent

    2 weeks ago

    Toronto, Canada Silver Hotel Group Full time

    **Guest Services Agent** The Anndore House is currently looking for a **Guest Services Agent**! The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service. **What We Offer** - Work with like-minded team members who are passionate about...

  • Guest Services Agent

    4 weeks ago

    Toronto, Canada Silver Hotel Group Full time

    **Guest Services Agent** We are currently looking for a **Guest Services Agent**! The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service. **What We Offer** - Work with like-minded team members who are passionate about their work and keep...

  • Guest Services Agent

    3 weeks ago

    Toronto, Canada Silver Hotel Group Full time

    **Guest Services Agent** We are currently looking for a **Guest Services Agent**! The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service. **What We Offer** - Work with like-minded team members who are passionate about their work and...

  • Central Reservation Agent

    3 weeks ago

    Toronto, Canada Silver Hotel Group Full time

    **Central Reservations Agent** The **Centra**l **Reservations Agent** represents the hotels to guests throughout all stages of their stay. They are responsible for taking and distributing messages for guests, providing information on guest services and responds to inquiries and problems in an efficient, courteous and professional manner to achieve maximum...

  • Receptionist and Switchboard Agent

    3 weeks ago

    Toronto, Canada Silver Hotel Group Full time

    **Reservation and Switchboard Agent** The **Reservations & Switchboard Agent** represents Novotel to guests throughout all stages of their stay. They are responsible for taking and distributing messages for guests, providing information on guest services and responds to inquiries and problems in an efficient, courteous and professional manner to achieve...

  • Guest Service Agent

    3 weeks ago

    Toronto, Canada Pan Pacific Toronto Full time

    _**Come and join our fun, engaged and energetic team. Pan Pacific offers not only guests but our associate’s endless possibilities to restore the body and expand the mind. We offer exceptional benefits, training and perks that provide the basis for a renewing work experience.**_ - **We are an equal opportunity employer and we would love you to join our...

  • Guest Services Agent The Anndore House

    4 weeks ago

    Toronto, Canada Silver Hotel Group Full time

    **Guest Services Agent** The Anndore House is currently looking for a **Guest Services Agent**! The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service. **What We Offer** - Work with like-minded team members who are passionate about...

  • Supervisor Airport Services

    3 months ago

    Toronto, Canada The Emirates Group Full time

    Job Purpose: Ensure that the service offered is timely, efficient, and professional and of the highest level, as per the criteria set forth by the Company's commercial, safety and security policies, standards and procedures. Supervise and coordinate all internal and external agencies, such as Handling agents, Service Providers, other airlines and various...

  • Centralized Operations Reservations

    4 weeks ago

    Toronto, Canada Four Seasons Hotels and Resorts Full time

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...

  • Reservation and Switchboard Agent Novotel Toronto

    3 weeks ago

    Toronto, Canada Silver Hotel Group Full time

    **Reservation and Switchboard Agent - **Novotel Toronto** The **Reservations & Switchboard Agent** represents Novotel to guests throughout all stages of their stay. They are responsible for taking and distributing messages for guests, providing information on guest services and responds to inquiries and problems in an efficient, courteous and professional...

  • Part Time

    4 weeks ago

    Toronto, Canada Silver Hotel Group Full time

    **Part Time Guest Services Agent** We are currently looking for a **Part Time Guest Services Agent**! The primary responsibility of the Part Time Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service. **What We Offer** - Work with like-minded team members who are...

  • At Your Service Agent

    4 weeks ago

    Toronto, Canada Larco Hospitality - Toronto Corporate Offices Full time

    **AT YOUR SERVICE AGENT (Seasonal) - FULL TIME** Note: This is a seasonal position that will end on or about October 2024 **Who We Are**: The Toronto Marriott City Centre Hotel is the world's only hotel located in a major league sports and entertainment venue, the Rogers Centre. Our distinctive hotel features 344 rooms, including 70 field-view rooms and...

  • General Laborer/ Production Staff

    2 weeks ago

    Toronto, Canada Jukebox Print Full time

    Hello and thank you for your interest in our company! Jukebox Print is looking to add a new member to its new production office in Toronto, ON. Jukebox Print is a leader in the print industry, known for providing the most unique and innovative products in today's market. Working in the Production Department as a Packaging and Shipping...

  • Accounting Clerk

    3 weeks ago

    Toronto, Canada Pan Pacific Toronto Full time

    Come and join our fun, engaged and energetic team. Pan Pacific offers not only guests but our associate’s endless possibilities to restore the body and expand the mind. We offer exceptional benefits, training and perks that provide the basis for a renewing work experience. We are an equal opportunity employer and we would love you to join our...

  • Member Service Agent

    4 weeks ago

    Toronto, Canada Altea Active Liberty Village Full time

    Member Relations Specialist thrive in a team-oriented atmosphere where they pride themselves on consistently delivering a five-star experience to all prospects, members, and guests. As a first point of contact, these cheerful folks play a critical role in providing top notch service supporting all our Altea Active locations. You are a social butterfly who...