Lounge Agent

2 weeks ago


Toronto, Ontario, Canada Swissport International AG Full time
Overview

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to millions of passengers yearly. Our mission is simple - to provide the aviation sector with consistent and tailor-made solutions globally, for an enhanced customer experience.

We believe that our people set us apart from the rest. At Swissport, we are guided by our core values of Show You Care, Do the Right Things, and Win as a Team, and we are currently looking for dedicated individuals who resonate with these values to join our team at various locations worldwide.

If you have a passion for hospitality, enjoy interacting with new people, and love giving customers a fantastic start to their journeys in a lively airport environment, then this role at Swissport's 50+ Aspire Lounges worldwide is perfect for you.

Job Summary
The Lounge Agent will manage lounge operations on a rotational basis, handling check-in processes, buffet oversight, replenishment, guest servicing, and table cleaning after use.

Your activities

  • Provide exceptional customer service to passengers
  • Greet and orient passengers to all lounge services, maintaining customer loyalty
  • Supervise staff and service providers to ensure service standards are met
  • Assist operational staff in meeting passenger needs
  • Keep passengers informed about flight details and airport facilities
  • Restock shelves, assist with inventory, and maintain cleanliness
  • Collect dirties, support back-of-house, and monitor customer consumption
  • Help serve customers in various lounge areas
  • Conduct regular checks to uphold a professional image
  • Ensure adherence to cleaning procedures and safety regulations
  • Answer calls and perform other duties as assigned

Your profile

  • Flexibility to work varied shifts
  • Strong English communication skills
  • Availability on weekends for shifts
  • Passion for customer service and F&B industry experience
  • Smart Serve and Food Handlers Certificate
  • High School diploma or equivalent
  • Experience in the aviation field is beneficial
  • Self-motivated with attention to detail
  • Ability to follow procedures and adapt as needed
  • Computer literacy with Microsoft applications
  • Good organizational and prioritization skills
  • Positive attitude

What we offer

  • Competitive pay rate
  • Paid training
  • Group benefits (Insurance, RRSPs)
  • Uniform

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